John Tee Posted November 25, 2019 Share Posted November 25, 2019 Today I ordered some lipos with XT60 plugs and adapters for XT60 to Deans plugs, on line. I got the usual email saying my order had been accepted. I then went down the garden to my workshop. Hadn't been there more than ten minutes and my wife came down to tell me the shop had phoned up with a query on the order. I called the shop and the query was that the adapters would not work with the batteries as the male/female bits were the wrong way round. This was OK as the adapters were not for these batteries. Shows that some one in the shop knows what they are doing and doesn't just put what you order in a packet and send it. Well done to Paul and Sussex Model Centre in Worthing. John Quote Link to comment Share on other sites More sharing options...
Trevor Posted November 25, 2019 Share Posted November 25, 2019 Reminds me of the time I ordered some wheels from Puffin Models. John Emms was quickly on the phone to check that the order was right because I’d ordered one large wheel and two small ones. As it happens they were for a motor glider so all was well but like you, I appreciated his taking the trouble to check. Trevor Quote Link to comment Share on other sites More sharing options...
John Tee Posted November 26, 2019 Author Share Posted November 26, 2019 I have been using SMC since they were in Teville Gate Worthing before moving to their present shop so I know them well. Ali of Al's model also worked in the old shop. It is my "local" shop is just 18 miles down the A24 and I live just off the A24 so a simple journey each time. John Quote Link to comment Share on other sites More sharing options...
cymaz Posted November 26, 2019 Share Posted November 26, 2019 It seems that the UK model shops that are left have really upped their game in the last few years. We should continue to support them Quote Link to comment Share on other sites More sharing options...
Alan Gorham_ Posted November 26, 2019 Share Posted November 26, 2019 I've been a happy mail-order and then online customer of SMC for over 30 years and their level of service has always been excellent. Quote Link to comment Share on other sites More sharing options...
Steve Colman Posted November 26, 2019 Share Posted November 26, 2019 Ditto all of the above. I live in Spain and have never had a single problem with SMC Nothing but excellent service. Quote Link to comment Share on other sites More sharing options...
2W Posted March 19, 2020 Share Posted March 19, 2020 Late yesterday afternoon I ordered some servos from 4-Max. They arrived this morning in the post at 10:30. I haven't seen service like that since I was a atudent. I could post a letter on Sunday to catch the last post in Edinburgh and my parents would have it the next morning in Woking in time for breakfast. Well done 4-Max. Quote Link to comment Share on other sites More sharing options...
Nigel R Posted March 19, 2020 Share Posted March 19, 2020 Vortex Vacforms Ordered by email/paypal, received within a few days. I think Steve probably had to pull the canopy before posting it. Very nice canopy too. Quote Link to comment Share on other sites More sharing options...
Tim Ballinger Posted March 19, 2020 Share Posted March 19, 2020 +1 for 4Max . Yesterday’s order for servos and a LiPo also arrived today. Tim Quote Link to comment Share on other sites More sharing options...
ken anderson. Posted March 19, 2020 Share Posted March 19, 2020 IAD Designs, I've mentioned them on the new model thread, great service and more from them. ken anderson...ne...1...service dept. Quote Link to comment Share on other sites More sharing options...
Ronaldo Posted March 19, 2020 Share Posted March 19, 2020 Posted by cymaz on 26/11/2019 16:50:08: It seems that the UK model shops that are left have really upped their game in the last few years. We should continue to support them Totally agree Quote Link to comment Share on other sites More sharing options...
Rob Fairweather 1 Posted March 19, 2020 Share Posted March 19, 2020 Big mention for SLEC and Modelfixings. 2 days from order to delivery from SLEC, next day delivery from Modelfixings ! A big thankyou to both Quote Link to comment Share on other sites More sharing options...
Cuban8 Posted March 19, 2020 Share Posted March 19, 2020 Survival of the fittest I suppose. Those that remained stuck in the past with the attitude that they were doing you a favour by taking your business at their convenience are long gone. Agree, I receive excellent service from all those suppliers mentioned by others. A lot of very good Ebayers as well , those not up to scratch never last long. Quote Link to comment Share on other sites More sharing options...
Tim Hickey Posted December 1, 2020 Share Posted December 1, 2020 Got to mention fantastic service from Nexus Models in Northampton. Ordered a plane by phone just before midday on Monday, arrived before Midday on Tuesday. No messing about, spot on. Thank you. Would buy from them again. Quote Link to comment Share on other sites More sharing options...
Romeo Whisky Posted December 1, 2020 Share Posted December 1, 2020 Great service from ModelShopLeeds too. Ordered a new model online yesterday. Arrived lunchtime today. What more could you ask? If only they could fix the weather so I could fly it! 1 Quote Link to comment Share on other sites More sharing options...
SIMON CRAGG Posted December 1, 2020 Share Posted December 1, 2020 Had great communications with CNHL, HK (EU) and Motion RC (EU) over the last few weeks. All items arriving on time, well packed and well priced. Great service. Quote Link to comment Share on other sites More sharing options...
Doctor Chinnery Posted December 19, 2020 Share Posted December 19, 2020 Not really building/flying related but I guess 99% of us have to use printers with our tablets, laptops etc. - I would like to draw your attention to the firm I use for printer ink. They go by the unlikely name of STINKYINK.COM Admittedly they're reasonably local to me but if I order before 4.00pm it's always here the following morning. Also their prices are definitely competitive - especially the Refills. Have a quick look - you'll probably save yourselves some money - and anything to keep out of shops of any description at the moment. Hope the above is acceptable to the Mod's Quote Link to comment Share on other sites More sharing options...
philip pember Posted December 20, 2020 Share Posted December 20, 2020 add Leeds Model Shop to the list, had two props go missing in post, tracking said they had been delivered but hadn`t, couldn`t get any sence out of royal mail, online kept going in circles, phoned local depot and they said not accepting any calls due to how buisy they were, online said to contact seller and they can chase up order, R Mail said they had delivered it so what Leeds Models could do i don`t know. Email them anyway and explained my predicament, got E mail back not long after saying they had refunded me the £14, no hassle, then appologised for inconvieniance, it wasn`t there fault but very welcombe service, will re order after christmas rush is over. Quote Link to comment Share on other sites More sharing options...
kc Posted December 20, 2020 Share Posted December 20, 2020 Great service from Steve Webb Models last week.......ordered Thursday, received Saturday despite Christmas post. Royal Mail did their job well too. Even better than it seems because I mistyped my house number and only realised after the order was placed - a quick email and I received a reply from Webbs within minutes saying they had amended it. I don't think you can get better service than that! Competetive price too. Quote Link to comment Share on other sites More sharing options...
GrumpyGnome Posted December 21, 2020 Share Posted December 21, 2020 Model Shop Leeds are great. I miss being able to wander around their aladdin's cave......... not Covid, I migrated to the East Cost and it's hours away now. I once bought an ic heli from them - whole kit and caboodle. They said to come back once assembled so they could check it out for me. Walked me to the shop's back yard that was about 10 feet square, surrounded by walls and spent about 30 mins fettling it. My ears were ringing! GG Quote Link to comment Share on other sites More sharing options...
Cuban8 Posted December 21, 2020 Share Posted December 21, 2020 I ordered a small tube of P38 filler and hardener from an on-line car spares shop on 3rd December. Only huge tubs of the stuff in my local shops, so not what I wanted. Heard nothing from the on-line supplier, so emailed last week and got nothing in reply. Phoned on Saturday to find that they'd heard from Royal Mail that the package that they'd originally sent out promptly had been damaged, and was being returned to them. They were highly apologetic as they'd simply missed my order and would put a new pack in the post today (Monday) without fail. I was happy with their very polite manner and response on the phone and TBH, things do go wrong or get forgotten from time to time - so very often a quick phone call rather than an email barrage will do the trick. Most shops either on-line or bricks and mortar are pretty good these days, but unfortunately, those that are trying their best do tend to get dragged down by the few that couldn't give a fig or are simply incompetent. I use Webbs, Leeds, SMC, Kings Lynn, Nexus and one or two others, and find their service excellent. I have Balsa Cabin and Colchester A1 within reasonable travelling distance, and do use them whenever possible. Some years ago we discussed how the local, small model shops were in decline and would be replaced by fewer on-line mail order specialists. I think we were right. Edited By Cuban8 on 21/12/2020 10:24:49 Quote Link to comment Share on other sites More sharing options...
Dai Fledermaus Posted December 21, 2020 Share Posted December 21, 2020 This was posted on the Balsa Cabin's Facebook page this afternoon :- "Our couriers and ourselves are doing the best we can to deliver your orders, but due to the current situation the UK and the whole world is in please be patient. We will not put up with your rudeness and abuse there really is no need for it, we are human like yourself. Vanda and David" Edited By Dai Fledermaus on 21/12/2020 17:39:59 Quote Link to comment Share on other sites More sharing options...
Guest Posted January 2, 2021 Share Posted January 2, 2021 I find the need for Vanda and David's post truly appalling. What is it with some folk? Over the years I have never received anything but first class service from Balsa Cabin. Also excellent service from RC World. Ordered items early on the 29th Dec., dispatched the same day. Quote Link to comment Share on other sites More sharing options...
SIMON CRAGG Posted January 2, 2021 Share Posted January 2, 2021 Outstanding service from Banggood (CH). Orderered an EDF unit, which after a couple of days showed as "shipped". Recieved a text a few days later to say that there had been a "problem" at customs their end. Profuse apologies, they dispatched another one and gave me a $25 credit. Get my vote! Quote Link to comment Share on other sites More sharing options...
Tim Flyer Posted January 18, 2021 Share Posted January 18, 2021 I just got a big box of glass cloth, rollers and other bits from Bucks Composites. I must say that is very fast service considering I only ordered on Friday. They have a great website with lots of tips. I remember them attending Wings and Wheels shows in the past and being very helpful there too. Good people to deal with and very helpful firm . Quote Link to comment Share on other sites More sharing options...
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