ASH. Posted March 25, 2021 Share Posted March 25, 2021 I have a problem.. I cannot log into the RCM&E Main page. I am trying to open a new account with same password but do not know my Subscriber ID. Can someone help please. Quote Link to comment Share on other sites More sharing options...
EarlyBird Posted March 25, 2021 Share Posted March 25, 2021 19 minutes ago, ASH. said: I have a problem.. I cannot log into the RCM&E Main page. I am trying to open a new account with same password but do not know my Subscriber ID. Can someone help please. Use you user name like this Quote Link to comment Share on other sites More sharing options...
ASH. Posted March 25, 2021 Share Posted March 25, 2021 I have tried that but keep getting.. Sorry, unrecognized username or password. Have you forgotten your password? Quote Link to comment Share on other sites More sharing options...
EarlyBird Posted March 25, 2021 Share Posted March 25, 2021 3 minutes ago, ASH. said: I have tried that but keep getting.. Sorry, unrecognized username or password. Have you forgotten your password? Request a new password? Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted March 25, 2021 Author Share Posted March 25, 2021 ASH, drop an email to beth.ashby@mytimemedia and she'll be able to reset your password etc. Quote Link to comment Share on other sites More sharing options...
ASH. Posted March 25, 2021 Share Posted March 25, 2021 It's the Subscriber ID I need.. to crack the code. Can one of the mod's advise. Thanks David, will that mean changing the password on the Forums site? Quote Link to comment Share on other sites More sharing options...
Brian Cooper Posted April 13, 2021 Share Posted April 13, 2021 Well, it has been a while since trying to navigate the new forum. My Tablet couldn't do it and just exhausted its battery in record time trying to do it.... Navigation was slow and the device froze up at the slightest hurdle. My mobile phone (a modern one) also struggled. So I thought I would leave it a while to see if the bugs were ironed out. The situation hasn't changed. Navigation is only possible via my main computer.... and even then the forum can only be accessed via certain routes. It refuses to work properly going via Internet Explorer. . (No pictures and cannot make replies to posts). When logging in, I regularly get "unrecognized username or password" appearing on the screen. But I keep stabbing away until it decides it does actually recognise my user name and password....!! .... yawn. Sometimes, but not every time, I also have to login (again) when I make a post. . It doesn't make for a pleasant experience. It just makes it frustrating and hard work. I was hoping that the new forum would be like driving on a clear motorway with a (mythical) silky-smooth surface. Regrettably, it is like driving on a very narrow, single track lane which is as lumpy as the surface of the Moon, and in the face of oncoming traffic. Maybe this is a case of "progress" taking a few steps backwards. ☹️ Hopefully, time will cure the problems....... but I am not holding my breath. B.C. Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted April 13, 2021 Share Posted April 13, 2021 There’s something very odd going on with your devices. I use a laptop, iPad and iPhone regularly and they all work like a dream on the forum. After shutting down or switching devices I only ever have to log in if I deliberately log out to test something. Perhaps let us know what devices you’re having problems with and their firmware versions? Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted April 13, 2021 Share Posted April 13, 2021 I've just tried IE - it's not a browser that I've used in years (I thought it had been replaced by Edge but it has been supported for several years in tandem although apparently it's being dropped by M$ later this year) and you're right, it doesn't play nicely with the forum. I wonder how many others reporting problems might still be using it but I suspect that most people abandoned it years ago. I use Firefox mostly but have been using Edge for testing as well as Chrome and Safari. Quote Link to comment Share on other sites More sharing options...
Paul C. Posted April 13, 2021 Share Posted April 13, 2021 I had problems with IE just didn't work well at all, changed to Edge and it's now working much better. Give it a try . Paul. Quote Link to comment Share on other sites More sharing options...
Paul C. Posted April 13, 2021 Share Posted April 13, 2021 I did try Chrome as well but that was not working too well, although it was better than IE. Quote Link to comment Share on other sites More sharing options...
ASH. Posted April 13, 2021 Share Posted April 13, 2021 I had problems logging on to RCM&E to view magazines. I had to request a new password because they are two different sites. I use Firefox on my laptop and it works perfectly. Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted November 29, 2021 Share Posted November 29, 2021 Evening all, Over the weekend, our tech guys have been working to improve the log on situation between the main RCM&E site and the forum. Both the magazine website and forums are now configured to use the forums user system for all logins and authentication, so one single location for logging in, resetting passwords, and entering your subscriber ID for reading the archives. We hope this reduces confusion about previously having to log into two accounts. Beth 4 Quote Link to comment Share on other sites More sharing options...
delta88 Posted November 29, 2021 Share Posted November 29, 2021 Thanks Beth Actually, I am finding it hard to believe I am actually logged on to the forum. All I could do previously was log onto the RCM&E home page. Despite many emails asking for a solution plus a hand-written letter, I could never get to logon to the forum. I hope this is a proper fix and I can log in again after I logout. I really don't know why there wasn't a common logon for the home page and Forums right from the start. Quote Link to comment Share on other sites More sharing options...
GrumpyGnome Posted November 30, 2021 Share Posted November 30, 2021 8 hours ago, Beth Ashby Moderator said: Evening all, Over the weekend, our tech guys have been working to improve the log on situation between the main RCM&E site and the forum. Both the magazine website and forums are now configured to use the forums user system for all logins and authentication, so one single location for logging in, resetting passwords, and entering your subscriber ID for reading the archives. We hope this reduces confusion about previously having to log into two accounts. Beth Now that is an improvement. I can now access the RCM&E magazine area. And..... I have managed to locate an article from many many moons ago (albeit not by the route I expected)! Pulldowns still don't seem to work on my Surface, irrespective of browser, but I'll try my desktop later. Many thanks to you and the IT team. Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted November 30, 2021 Share Posted November 30, 2021 I'm glad it seems to have worked things out for you GG, I looked for the article you were after but didn't have any luck... hopefully you have more luck! Quote Link to comment Share on other sites More sharing options...
Phil Cooke Posted November 30, 2021 Share Posted November 30, 2021 yeah the single log in for both the forum and the main site is a big improvement - 'Thank you' IT team and Beth for coordinating!! 1 Quote Link to comment Share on other sites More sharing options...
GrumpyGnome Posted November 30, 2021 Share Posted November 30, 2021 10 hours ago, Beth Ashby Moderator said: I'm glad it seems to have worked things out for you GG, I looked for the article you were after but didn't have any luck... hopefully you have more luck! Yes, I found it thanks. A review by a certain Mr Ashby..... 1 Quote Link to comment Share on other sites More sharing options...
Brian Cooper Posted February 3, 2022 Share Posted February 3, 2022 It has been almost a year since I last visited this website /forum. At that time, I was having some supreme difficulties and issues with the performance of the Site. My mobile devices slowed down, ran hot and drained the batteries in rapid time. Additionally, navigating the Site was a nightmare.. ? .. So I sighed, backed out and, to preserve my sanity, didn't bother to persevere. Today, all seems to be going well (so far). ? Whatever improvements have happened in the last few months, they have definitely made a positive improvement. Yayyyyyy. I am now looking forward to trawling through some threads.... Lots of catching up to do. 4 Quote Link to comment Share on other sites More sharing options...
Dickw Posted February 3, 2022 Share Posted February 3, 2022 Good to have you back Brian - the only thing constant about technology is the constant change. Dick 1 Quote Link to comment Share on other sites More sharing options...
Paul De Tourtoulon Posted December 14, 2022 Share Posted December 14, 2022 Hi, How can I change my Avatar, pretty please,,,😇 Quote Link to comment Share on other sites More sharing options...
john stones 1 - Moderator Posted December 14, 2022 Share Posted December 14, 2022 Click on your name/avatar, box on left, click box, options come up. Quote Link to comment Share on other sites More sharing options...
Paul De Tourtoulon Posted December 14, 2022 Share Posted December 14, 2022 Thanks I have been trying for ages,,,,🤨 1 Quote Link to comment Share on other sites More sharing options...
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