Capt Kremen Posted July 29, 2021 Share Posted July 29, 2021 As a digital subscriber I view my RCM&E via the Log In and have been doing so totally successfully since subscribing (and under the 'new' system too). Suddenly, the latest (August) issue does not present itself for viewing. I log in no problem and click on the archive but ONLY all issues up to July are showing and accessible. I thought perhaps my log in was 'stuck' so completely logged out then logged in a fresh, no change. My subscription is up to date and with issues to run. I can access all the other features, (obviously the forum pages or I wouldn't be able to write this!). Wrote to the 'Contacts' team and they've referred me back here. Help! Please I'm suffering withdrawal symptoms for not seeing the latest fantastic issue. Thanks in anticipation of a solution. Quote Link to comment Share on other sites More sharing options...
ASH. Posted July 30, 2021 Share Posted July 30, 2021 I have the same problem.. cannot view.. No withdrawals but would like to have access same as everyone else..! Quote Link to comment Share on other sites More sharing options...
Capt Kremen Posted August 2, 2021 Author Share Posted August 2, 2021 Yet again the MyMedia team have referred me back here to resolve this issue affecting at least 3 Digital Subscribers. Can someone at RCM&E / MyMedia P-L-E-A-S-E sort this issue out for us. We are paying for a service we cannot receive Argh!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted August 2, 2021 Share Posted August 2, 2021 Are you sure they referred you to the forum? I'm just an amateur moderator with no connection to MTM but as far as I'm aware, the forum is effectively a stand alone add-on provided by MTM but administered separately to subscriptions and publishing. I'll raise this with Beth, who is a member of MTM's staff but I don't understand why anyone would ask you to resolve it by posting here! Who was it that you spoke/messaged with and what did they ask you to do? Quote Link to comment Share on other sites More sharing options...
Jonathan W Posted August 2, 2021 Share Posted August 2, 2021 My digital archive is also stopping at July 2021, but I can see the August issue OK in Pocket Mags. My RCME login did have an old subscriber ID registered. I updated it to the current subscriber ID, but still I cannot see the August issue in the archive. Along with the multiple logins required to manage all this, it's not very user-friendly!! Quote Link to comment Share on other sites More sharing options...
Martin Fraser Posted August 3, 2021 Share Posted August 3, 2021 Same here - no August issue showing.? Quote Link to comment Share on other sites More sharing options...
Capt Kremen Posted August 3, 2021 Author Share Posted August 3, 2021 To reply to Martin Harris (Moderator): Here is the link I received from 'MyMedia': https://www.modelflying.co.uk/forums/index.php?/topic/47090-logging-on-to-the-new-site-and-forum-important-to-know/#comments Which, at least on my PC just opens this forum. I now see there is a yet another subscriber without access to the August RCM&E issue. Quote Link to comment Share on other sites More sharing options...
BackinBlack Posted August 3, 2021 Share Posted August 3, 2021 6 hours ago, Martin Fraser said: Same here - no August issue showing.? Same for me too. Pocketmags OK, Digital Archive no August Issue. Quote Link to comment Share on other sites More sharing options...
airwolf Posted August 4, 2021 Share Posted August 4, 2021 Exactly the same problem for me no August issue. Also been refered to forum with this link by Nichola Hawley Email Customer Services at RCM&E. Like others I usually view my copy via my online account. Not everyone wants to use Pocket Mags Quote Link to comment Share on other sites More sharing options...
Jonathan W Posted August 4, 2021 Share Posted August 4, 2021 August issue has appeared in my digital archive today, but when I try to open it I get "URL not found on this server". Oh well, one step closer!! Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted August 4, 2021 Share Posted August 4, 2021 Same here. I wonder if the "Bad Referrer" issue has raised it ugly head again. I've forgotten how to deal with that. Quote Link to comment Share on other sites More sharing options...
airwolf Posted August 4, 2021 Share Posted August 4, 2021 August issue has also appeared in my digital archive now. However if I try to open it I get "The requested URL /de/3/202108 was not found on this server" Quote Link to comment Share on other sites More sharing options...
Capt Kremen Posted August 4, 2021 Author Share Posted August 4, 2021 Ditto with me too: https://www.modelflying.co.uk/popup.php?iid=202108 Ah well .... a step closer (perhaps?) May we assume the IT wizards are on to this issue Beth / Mods / My Media / IT Team? An update would be appreciated and put the ever growing number of subscribers missing their digital August RCM&E issue, minds at rest. Quote Link to comment Share on other sites More sharing options...
john stones 1 - Moderator Posted August 4, 2021 Share Posted August 4, 2021 2 hours ago, Capt Kremen said: Ditto with me too: https://www.modelflying.co.uk/popup.php?iid=202108 Ah well .... a step closer (perhaps?) May we assume the IT wizards are on to this issue Beth / Mods / My Media / IT Team? An update would be appreciated and put the ever growing number of subscribers missing their digital August RCM&E issue, minds at rest. Beths looking into it folks. Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted August 4, 2021 Share Posted August 4, 2021 Hi all, I'm really sorry for the magazine being missing for this time. I've had to do a lot of amending as the pages weren't presenting as they should be but it's now all sorted and up and running as it should be. Beth 1 Quote Link to comment Share on other sites More sharing options...
Capt Kremen Posted August 4, 2021 Author Share Posted August 4, 2021 Beth Many thanks and I'm sure that goes for all of us missing our latest favourite read. Thank you. Quote Link to comment Share on other sites More sharing options...
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