Robert Cracknell Posted August 20 Share Posted August 20 I have a 2 year old Dremel Lite 7760 cordless mini drill that has developed a fault. Bosch service centre tell me they do not do repairs on out of warranty Dremel products. Does anyone know where I could get a repair done please? Quote Link to comment Share on other sites More sharing options...
Don Fry Posted August 20 Share Posted August 20 On idea, e mail them from the service and repair site, they have a box,” e mail us.” it is a US bound message, but they sorted out a repair site in Europe for me ( I’m French based. Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted August 20 Author Share Posted August 20 Thanks, I'll give them a try..... Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted August 20 Author Share Posted August 20 Don Did as you suggested and got an automated email reply from the Bosch centre who have already turned me down. Worth a try and thanks. Rob 1 Quote Link to comment Share on other sites More sharing options...
Shaun Walsh Posted August 20 Share Posted August 20 Given that a replacement would cost just over £60 it's probably not going to be cost effective to get someone else to fix it. What is wrong with it? Quote Link to comment Share on other sites More sharing options...
John Lee Posted August 20 Share Posted August 20 Did you register the guarantee? If so you will have extended the guarantee to 3 years & it will still be in cover. https://www.dremel.com/gb/en/service--support/guarantee otherwise: https://www2.dremel.com/gb/en/service--support/repair-online-form Quote Link to comment Share on other sites More sharing options...
Mike T Posted August 20 Share Posted August 20 I believe that since the Consumer Rights Act 2015, warranty periods have become less sharply defined (in law if not in the blurb that manufacturers put out) and that goods have to be of 'merchantable quality' and 'durable'. You could reasonably argue that for a premium brand like Dremel, their product should work as intended well beyond 2 years, regardless of whether you registered a warranty or not. (The same wouldn't necessarily be true of, say, the Lidl equivalent.) Happy to stand corrected. (Well, not happy, but I'll put up with it...) 1 Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted August 20 Author Share Posted August 20 Thanks Guys..... Shaun - the on/off slider switch is almost impossible to operate. It is best to lever it along with a screwdriver! John - What moron forgot to extend the warranty Doh! Mike - Good point. Guess I'll start by outlining this point in a letter. Thanks again guys,,,, 1 Quote Link to comment Share on other sites More sharing options...
Paul De Tourtoulon Posted August 20 Share Posted August 20 18 minutes ago, Mike T said: believe that since the Consumer Rights Act 2015, he is in France, a complete waste of time,, his only chance is if the shop he bought it from would change it. Quote Link to comment Share on other sites More sharing options...
J D 8 - Moderator Posted August 20 Share Posted August 20 Some silicon spray on the switch may well help. 1 Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted August 20 Author Share Posted August 20 JD - tried that, no difference. It seems to be the indexing mechanism inside the casing. I suppose as it is out of warranty I have nothing to lose by going inside it and having a look! 2 Quote Link to comment Share on other sites More sharing options...
Andy Stephenson Posted August 20 Share Posted August 20 I repaired one of these for a friend, it turned out to be the main control MOSFET. I replaced it with a similar one and it was good to go. If you know someone who does electronics they should be able to help with this. Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted August 20 Author Share Posted August 20 Thanks Andy I think the problem with mine is mechanical in that the sliding variable speed switch is too tight to move freely. I need to open it up and investigate. Quote Link to comment Share on other sites More sharing options...
Mike T Posted August 20 Share Posted August 20 3 hours ago, Paul De Tourtoulon said: he is in France, a complete waste of time,, his only chance is if the shop he bought it from would change it. The EU has the Consumer Rights Directive, which probably gives better protection, so not a complete waste of time... Quote Link to comment Share on other sites More sharing options...
Paul De Tourtoulon Posted August 20 Share Posted August 20 36 minutes ago, Mike T said: The EU has the Consumer Rights Directive, which probably gives better protection, so not a complete waste of time... I live here and have done for 45 years, it's called experience" ! Quote Link to comment Share on other sites More sharing options...
Mike T Posted September 3 Share Posted September 3 Yeah, I lived in the EU for 45 years as well, until I was removed by some people who have an unnaturally amorous relationship with fabric-based emblems of national identity...😉 2 Quote Link to comment Share on other sites More sharing options...
Engine Doctor Posted September 4 Share Posted September 4 On 20/08/2024 at 16:31, Robert Cracknell said: Thanks Guys..... Shaun - the on/off slider switch is almost impossible to operate. It is best to lever it along with a screwdriver! John - What moron forgot to extend the warranty Doh! Mike - Good point. Guess I'll start by outlining this point in a letter. Thanks again guys,,,, Hi Rob . I gave up on Dremel tools years ago . Overpriced and unreliable .JMO . I moved onto the Black and decker rotary tool Mains . Much more power and stands up to lots of abuse . First one lasted around 10 years of near constant use . My current one is now about 8 years old and I will start looking for a replacement soon. Main thin to look for for me is a proper 3 jaw chuck as the collet type are a pian . Loads on the bay but dont think B&D make them any more . Move on and dump the Dremel unless you can free off the slide switch. Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted September 4 Author Share Posted September 4 Phil Thanks for the tip. I'll give them a look. Rob Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted September 6 Author Share Posted September 6 Update Guys With nothing to lose I opened the 7760 up. Couldn't see anything obvious internally. However, noted a build up of crud underneath the sliding switch. Cleaned this off and gave it a little Mr Sheen to make sure it slid easily and problem solved! 3 1 Quote Link to comment Share on other sites More sharing options...
Mike T Posted September 8 Share Posted September 8 Prompted by this topic, I opened up an old Powercraft drill which due to an obvious switch problem, had ceased working. The switch/speed controller couldn't be saved, so I removed it and bridged the gap by soldering in a piece of copper wire. I now have a working drill, albeit one that runs at full bore. I've ordered an inline cord switch, to make it a little handier. While I was doing that, I took a punt on this drill. I wasn't expecting an awful lot, but I've been pleasantly surprised. It's a bit chunkier than the Powercraft (and certainly more so than a Dremel) but has the bonus of a quite nice keyed chuck, which will take up to 6mm. The machined collar suggests it could be mounted in a press of some sort. Quote Link to comment Share on other sites More sharing options...
Jake Bullit Posted September 8 Share Posted September 8 My cheap knock off had worn brushes. Replaced them cheaply and it was good to go again. Quote Link to comment Share on other sites More sharing options...
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