Rich too Posted May 12, 2013 Share Posted May 12, 2013 I had a few emails going back and forth with Glen (Glens Models), all of mine were responded to almost immediately. Then in my final one I asked about the intake trumpet for the "old" Zenoah 23, as I could not find it on the website. Glen promptly gave me the part no. and armed with that I returned to the website, found the part and placed my order. Glen does not take payment online and instead calls you to take card details. However, I did not get a call that day. Then, Saturday morning at home the post arrives and a strange looking small package is for me - I dont remember ordering anything, doh! It was only the intake trumpet which I had not yet paid for! Glen, left a note for me on the invoice to call him and make the payment!! Now THAT is fantastic service, thanks Glen Rich Quote Link to comment Share on other sites More sharing options...
Former Member Posted May 12, 2013 Share Posted May 12, 2013 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
andy watson Posted May 13, 2013 Share Posted May 13, 2013 I had a similar experience with Airtek. I had bought a charger, which went pop on turning on. I gave them a ring expecting them to ask me to send it back, some time for them to evaluate it, and them to post out a replacement to me. The end result would have been I couldn't get everything charged for the weekends flying. Not a bit of it- the replacement was in the post the same day and I returned the faulty one at my leisure. Excellent service I still remember and tell people about........... like now! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.