Beth Ashby Moderator
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Posts posted by Beth Ashby Moderator
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5 hours ago, Tim A said:
Hello Beth, you may remember back on the 21st of September I posted re my subscription lapsing? I renewed it on the 25th September but have yet to receive even one copy. I know that I am out here at the end of the world and there are issues worldwide but I would have expected to see something by now. Please Advise Thanks
Would you mind sending me a PM with either your subscriber number or address so that I can take a look and find out what's happened. Thanks
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I'm sorry it hasn't arrived yet... I've put a new copy in the post for you Steve.
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I'm glad it seems to have worked things out for you GG, I looked for the article you were after but didn't have any luck... hopefully you have more luck!
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Evening all,
Over the weekend, our tech guys have been working to improve the log on situation between the main RCM&E site and the forum. Both the magazine website and forums are now configured to use the forums user system for all logins and authentication, so one single location for logging in, resetting passwords, and entering your subscriber ID for reading the archives.
We hope this reduces confusion about previously having to log into two accounts.
Beth
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GG, thanks for understanding. If you let me know which issue and review it is, I can provide a copy.
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On 22/11/2021 at 06:58, GrumpyGnome said:
I have an issue logging in to the magazine area as well.
I wasn't allowed to log in to the RCM&E site using my normal (forum) login username or email - invalid user or password. I requested a new password. I received a link, which I followed (Firefox browser), and set my password to the same one as I use for this forum. Saved OK. Because of the way Firefox works on my Surface, I am unable to navigate the site - dropdowns disappear before you have chance to select anything. So, I logged out. Tried to login on Edge browser and I am back to square one - invalid user or password (same outcome using my username or ky email address).
Possibly user error.
Help please ?
I've spoken with the tech guys overnight and they're currently in the process of combining the two log-ins so that there is just the one for both the main site and the forum. Once this is complete, they've said, that should stop this problem happening for you. I'll see what I can find out in terms of timeframes but in the meantime, feel free to shout if you can't get in and need passwords changing etc.
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Please accept our apologies for the forum being down today, we're working to make sure that this doesn't happen again.
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Hi Andy,
I've asked our tech guys to look into this one for you. I'll get back to you when I have something back from them.
Thanks
Beth
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Hi Andy,
So I can take a look at this, could I ask which platform are you trying to read this on? Is it on this website or through pocketmags app or website?
Beth
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On 25/09/2021 at 07:17, Philkiteflyer said:
I just received my August issue, thanks . . . but theres a 'BUT'. I haven't received my July issue. Is there an issue with mail delivery to New Zealand? It seems to be very sporadic. Is there a way for you to track your dispatches from the mail contractor? Knowledge is power and if I 'know' its going to take 'x weeks' then I won't get nervous about losing another issue.
Any answer would be appreciated.
Phillip C
Hi Phillip,
You aren't the first subscriber from NZ that I've come across this week whose received their August issue but not July. I've looked into it but unfortunately the company who looks after our overseas posting isn't able to provide any tracking individually. They've said there is currently a max of 10 weeks expected delivery time to NZ, US, Canada and Australia. If you drop me a message with your postal address, I'll send a replacement July issue out as you should have had it by now. Thank you for your patience.
Beth
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On 21/09/2021 at 02:30, Tim A said:
Just realized at the last club meeting I haven't received the July issue strange maybe it has something to do with overseas subscribers getting two extra issues to replace two missed last year? Maybe my sub is due but I haven't received any notification (always get a reminder letter) plus it's on auto renewal, what's up?
Checked my account LAPSED?? Credit Card continuous Yes.
Oh but wait my bank renewed my card last Xmas, could that be reason most likely.
But and here's the butt why did I not receive a reminder as I have every other year nor anything when my card was rejected.
Pretty poor Customer Service from My Time Media I think.
Hi Tim,
I'm sorry you didn't receive anything from us. You should have received a letter if the payment didn't go through. But unfortunately, currently, we don't have any way to auto renew the payment if the card changes. Please feel free to message me if there's anything I can do to help further.
Beth
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Just a quick note to let you all know that the tech guys need to do an update on the forum, which will mean that the forum will go offline temporarily for a short time tonight at midnight.
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Hi all,
I'm really sorry for the magazine being missing for this time. I've had to do a lot of amending as the pages weren't presenting as they should be but it's now all sorted and up and running as it should be.
Beth
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Hi Steve,
Your subscription expired with the July 2021 issue.
Beth
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Hi all,
Just wanted to send our apologies for the forum being down for a few hours this afternoon. There were some background technical problems but they've now been sorted and so you should be able to get in, read and post as normal.
Thank you for your patience whilst the fix happened!
The mod team
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Just to clarify, the July issue is on sale on the 18th and so I'd be very surprised if it was on the shelves already (it shouldn't be). It should arrive with subscribers over the weekend.
Also, I'm not sure why they told you there was a close period, this isn't correct. The June issue was on sale 21st May and the July issue is out on the 18th June.
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Hi Model Monster,
As the June issue is now out, the gift has been updated, which is why it's showing as the LiPo sacks as this is the June offer. Unfortunately, the Permagrit bundle is no longer available.
Each month will be a different gift as advertised in the magazine. The URL link to subscribe is: https://rcme.secureorder.co.uk/RCME/RCME2021/ and the gift on this link will be updated at the relevant time.
Hope this helps,
Beth
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Steven - I've been told by our distributors last week that flights between Canada and the UK were suspended in December which has been causing all manner of delays and the magazines just don't seem to be getting through because of the backlog and them being sent under standard priority mail. If you'd like to email me with your subs number or address, I can look into your account and get some replacements out to you. [email protected]
Nigel - I've just replied to your email.
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Posted by Bob Bertram on 12/01/2021 17:18:55:
I don't seem to be able to access the digital back issues although I have had the latest print one. I paid for both. Any ideas???
I've just had a quick look and seems you had a different subs number in your profile than the one on our system. I've put the new one in your profile here and access has been restored.
Beth
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Posted by Jeff Dinius on 06/11/2020 00:47:32:
I am missing more than May and June. I received July and August and nothing since. My subscription is good through July 2021. Any idea why I have not received any more issues?
Thank you,
Jeff Dinius
Kaufman, Texas (USA)
Hi Jeff,
Would you mind sending me over your postal address so that I can look into it for you? [email protected]
Thank you.
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Alfonso - the way the system works, it needs an exact match to the details the subscriptions dept holds compared with your details on here and it looks like there was a difference in your surname that was causing the problem. I've amended it so both have the same details and I've checked and the subscriber area now works for you.
Manish - thank you for your patience in my reply. I'll search through my emails for yours and answer now.
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Posted by Minze Zwerver on 16/09/2020 08:54:51:Posted by Beth Ashby Moderator on 13/08/2020 15:40:20:
Hi all,
To help clear up the confusion I wanted to lay out the situation for you.
For a while, our distributors weren't able to get our magazines overseas, this meant that subscribers anywhere other than the UK missed May and June. We have extended all of these subscribers current terms by 2 so that they receive everything they paid for.
We also opened up the digital archives so that the May and June issues could still be read (and all other years). This is only available through this website - not pocketmags - (ensuring that you have your current subscriber number saved into your profile) click on magazines at the top of the page and then RCM&E. This has been automatically turned on for all overseas subscribers.
Posting resumed with the July issue, although I am finding it's taking longer than normal to reach you and it hasn't been uncommon for it to take 3-4 weeks to reach US/Australia.
MrWood - I have PMed you separately to look into your subscription.
If anyone has any other queries in regard to this, please email me [email protected] and I will reply as soon as I can.
Beth
Edited By Beth Ashby Moderator on 13/08/2020 15:41:57
I find it highly annoying to have to find this on the forum. This should have been emailed to people outside the UK. I was waiting for the backlog of issues to arrive at my doorstep at some point. Time to start emailing again.
(I've never had a response on any email send their way)
Hi Minze,
An email went out to you when the posting was paused to let everyone know. I'm sorry that you didn't receive it, it does occasionally go straight into junk boxes. Please email me directly, that way, you'll definitely get a reply. [email protected]
Glenn, I've just seen your email - I'm on it!
Beth
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Hi Gonzo,
Please can you email me your address so I can look into this for you - [email protected]
thanks
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Hi all,
To help clear up the confusion I wanted to lay out the situation for you.
For a while, our distributors weren't able to get our magazines overseas, this meant that subscribers anywhere other than the UK missed May and June. We have extended all of these subscribers current terms by 2 so that they receive everything they paid for.
We also opened up the digital archives so that the May and June issues could still be read (and all other years). This is only available through this website - not pocketmags - (ensuring that you have your current subscriber number saved into your profile) click on magazines at the top of the page and then RCM&E. This has been automatically turned on for all overseas subscribers.
Posting resumed with the July issue, although I am finding it's taking longer than normal to reach you and it hasn't been uncommon for it to take 3-4 weeks to reach US/Australia.
MrWood - I have PMed you separately to look into your subscription.
If anyone has any other queries in regard to this, please email me [email protected] and I will reply as soon as I can.
Beth
Edited By Beth Ashby Moderator on 13/08/2020 15:41:57
The thread for your subscriber questions and queries **please do not start a new thread**
in RCM&E Magazine
Posted
Glad it arrived safely, thanks for letting me know!