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Beth Ashby Moderator

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Posts posted by Beth Ashby Moderator

    Subscription free gift is different to that advertised in the April edition.

    in RCM&E Magazine

    Posted

    Hi Model Monster, 

     

    As the June issue is now out, the gift has been updated, which is why it's showing as the LiPo sacks as this is the June offer. Unfortunately, the Permagrit bundle is no longer available.

    Each month will be a different gift as advertised in the magazine. The URL link to subscribe is: https://rcme.secureorder.co.uk/RCME/RCME2021/ and the gift on this link will be updated at the relevant time. 

     

    Hope this helps,

    Beth 

    The thread for your subscriber questions and queries **please do not start a new thread**

    in RCM&E Magazine

    Posted

    Steven - I've been told by our distributors last week that flights between Canada and the UK were suspended in December which has been causing all manner of delays and the magazines just don't seem to be getting through because of the backlog and them being sent under standard priority mail. If you'd like to email me with your subs number or address, I can look into your account and get some replacements out to you. [email protected]

    Nigel - I've just replied to your email.

    Overseas subscribers can download the May and June issue plans

    in RCM&E Plan Builders

    Posted

    Posted by Jeff Dinius on 06/11/2020 00:47:32:

    I am missing more than May and June. I received July and August and nothing since. My subscription is good through July 2021. Any idea why I have not received any more issues?

    Thank you,

    Jeff Dinius

    Kaufman, Texas (USA)

    Hi Jeff,

    Would you mind sending me over your postal address so that I can look into it for you? [email protected]

    Thank you.

    The thread for your subscriber questions and queries **please do not start a new thread**

    in RCM&E Magazine

    Posted

    Alfonso - the way the system works, it needs an exact match to the details the subscriptions dept holds compared with your details on here and it looks like there was a difference in your surname that was causing the problem. I've amended it so both have the same details and I've checked and the subscriber area now works for you.

    Manish - thank you for your patience in my reply. I'll search through my emails for yours and answer now.

    Will we continue to get the magazine (RCM&E)?

    in RCM&E Magazine

    Posted

    Posted by Minze Zwerver on 16/09/2020 08:54:51:
    Posted by Beth Ashby Moderator on 13/08/2020 15:40:20:

    Hi all,

    To help clear up the confusion I wanted to lay out the situation for you.

    For a while, our distributors weren't able to get our magazines overseas, this meant that subscribers anywhere other than the UK missed May and June. We have extended all of these subscribers current terms by 2 so that they receive everything they paid for.

    We also opened up the digital archives so that the May and June issues could still be read (and all other years). This is only available through this website - not pocketmags - (ensuring that you have your current subscriber number saved into your profile) click on magazines at the top of the page and then RCM&E. This has been automatically turned on for all overseas subscribers.

    Posting resumed with the July issue, although I am finding it's taking longer than normal to reach you and it hasn't been uncommon for it to take 3-4 weeks to reach US/Australia.

    MrWood - I have PMed you separately to look into your subscription.

    If anyone has any other queries in regard to this, please email me [email protected] and I will reply as soon as I can.

    Beth

    Edited By Beth Ashby Moderator on 13/08/2020 15:41:57

    I find it highly annoying to have to find this on the forum. This should have been emailed to people outside the UK. I was waiting for the backlog of issues to arrive at my doorstep at some point. Time to start emailing again.

    (I've never had a response on any email send their way)

    Hi Minze,

    An email went out to you when the posting was paused to let everyone know. I'm sorry that you didn't receive it, it does occasionally go straight into junk boxes. Please email me directly, that way, you'll definitely get a reply. [email protected]

    Glenn, I've just seen your email - I'm on it!

    Beth

    Will we continue to get the magazine (RCM&E)?

    in RCM&E Magazine

    Posted

    Hi all,

    To help clear up the confusion I wanted to lay out the situation for you.

    For a while, our distributors weren't able to get our magazines overseas, this meant that subscribers anywhere other than the UK missed May and June. We have extended all of these subscribers current terms by 2 so that they receive everything they paid for.

    We also opened up the digital archives so that the May and June issues could still be read (and all other years). This is only available through this website - not pocketmags - (ensuring that you have your current subscriber number saved into your profile) click on magazines at the top of the page and then RCM&E. This has been automatically turned on for all overseas subscribers.

    Posting resumed with the July issue, although I am finding it's taking longer than normal to reach you and it hasn't been uncommon for it to take 3-4 weeks to reach US/Australia. 

    MrWood - I have PMed you separately to look into your subscription.

    If anyone has any other queries in regard to this, please email me [email protected] and I will reply as soon as I can.

    Beth

    Edited By Beth Ashby Moderator on 13/08/2020 15:41:57

    The thread for your subscriber questions and queries **please do not start a new thread**

    in RCM&E Magazine

    Posted

    Posted by Geoff Sleath on 04/05/2019 17:36:45:

    My paper RCME came through the letterbox this morning wrapped in its plastic cover. It doesn't actually say but my wife ( a keen recycler/gardener etc) wondered if it was compostable or at least biodegradable or capable of recycling? There's nothing to give any indication. Just wondered as many of us are becoming more aware of unnecessary single-use plastic use.

    Geoff

    I've asked the question... will come back to you when I have an answer!

    The thread for your subscriber questions and queries **please do not start a new thread**

    in RCM&E Magazine

    Posted

    Posted by Shaun Walsh on 04/05/2019 15:33:45:

    I have just downloaded the latest digital RCM&E and, as sometimes happens, one if the pages failed to load properly, it appears as a page of random colours with a 0 in a black box.

    Is there any way to get the viewer to delete the edition and re-upload it

    HI Shaun,

    Would you mind taking a look and letting me know if the issue has been resolved for you now? I've had a message from the lady who uploads to say its all showing clear her end. If not, could you let me know which page is missing. Feel free to PM if easier.

    Thanks

    Beth

    The thread for your subscriber questions and queries **please do not start a new thread**

    in RCM&E Magazine

    Posted

    Eric,

    Sorry I wasn't completely clear and yes, you're right, I meant that no subscription prevents you from accessing the back issue library.

     

    Julian,

    As per my PM's, I have asked someone from the subs bureau to contact you, I've asked for an update again and will get back to you when I hear something from them.

     

    Thanks

    Beth

    Edited By Beth Ashby Moderator on 03/05/2019 11:30:57

    Digital subscriber versus subscription number

    in Report A Problem

    Posted

    Hi Mike,

    As Paul said, we do have a thread for all your subs enquiries here for any future queries but as I've caught this one, I will answer here.

    Yes we work with Pocketmags but any Pocketmags subscribers can only access their digital editions through the pocket mags app and website, it doesn't tie up with the archive on this website or any of the subscriber only content because they are a third party organisation.

    In order to access the archive, content on here and to be able to view the magazines on the pocket mags app, you'd need to subscribe through us. This can be done by cancelling your Pocketmags subscription and then re-joining through our subscriptions department who you can call to do this on 0344 243 9023.

    Although not the most simple of answers, I hope this answers your query okay!

    Kell,

    As a digital subscriber, you should be able to access the subscriber only topics. There could be a couple of explanations as to why you can't view them anymore. When you switched to digital only, you'd have received a new subscriptions number. Did you update this in your profile? If not, that would be a reason why you no longer have access.

    And again, same as the above, did you subscribe through us or Pocketmags?

    If you've updated your subs number and subscribed through us, let me know and I'll ask the bureau to look into it for you.

    Thanks

    Beth

    The thread for your subscriber questions and queries **please do not start a new thread**

    in RCM&E Magazine

    Posted

    Posted by Mark Wilson 7 on 26/04/2019 10:43:55:

    If I buy a short term, digital/Print subscription, where is the digital part stored for viewing in the future when the subscription runs out?

    Hi Mark,

    You can view the digital issues on either pocket mags or here on the website, however you'd need a current subscription to view them as there is no option to save or download.

    Beth

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