I have ordered from the PROPGUY on at least a dozen occasions and have always been happy with his service.
It's not easy in this day and age to be a one man band, and if new products are to be brought to market time overseas (where 99% of the products we use come from) is going to be the only way to do business.
Should he make sure that there is someone to talk to while he's away YES !
Our hobby is a shrinking market and anyone that is trying to expand their service to it should be given a little leeway and helped with constructive feed back. Not everyone is a natural business owner !