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Beth Ashby Moderator

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Everything posted by Beth Ashby Moderator

  1. Beth Ashby Moderator
    Ken, if you wanted to give me examples of the problems you had online then I can send this onto the subs bureau and see what we can do to help improve it. Fanyak, if you send me your subscriber number then I can see if your magazine has been sent out yet. Steven, i'm really glad it was easier for you this year!
  2. Beth Ashby Moderator
    Posted by Paul C. on 31/10/2016 11:21:51: Found it googled my hobbystore and found the plans. The shortcut from this site was removed a while ago this was what threw me 😨 For now, the original MyHobbyStore website will stay as it is, so all plans are available through there as normal!
  3. Beth Ashby Moderator
    We've got a new poll for you thanks to John F... discuss below!
  4. Beth Ashby Moderator
    I believe that Rymans also does them... although I don't know how country-wide they are! Beth
  5. Beth Ashby Moderator
    As long as you use the same account details to order your items on MyHobbyStore, your reward points will still be relevant and usable. Beth
  6. Beth Ashby Moderator
    Hi all, Continuing from David's post there is now a new MyHobbyStore customer services phone number for ordering plans woodpacks etc. It is now - 01684 588599 Beth
  7. Beth Ashby Moderator
    Hi Tony, I've had a look and I can see it okay, can you let me know if it still won't load? It could possibly be that it was just a tad early! Glyn, Could you confirm the year of your start date and end date please? Then I can get the correct information for you. Thanks Beth
  8. Beth Ashby Moderator
    If you would like to contact the subscriptions department further, please email [email protected] or give them a call on 01604 828 748 between 8am and 8pm. Beth
  9. Beth Ashby Moderator
    FunFlyer, As your subscription is to ROI, it can take a few extra days in the post to get to you. Subscriptions department have advised that in the worst case it can take up to 14 days. If after then it hasn't arrived, we can arrange for another one to be sent out. Beth
  10. Beth Ashby Moderator
    FunFlyer, as soon as I hear back from subscriptions, I will let you know.
  11. Beth Ashby Moderator
    Fun Flyer, I've just heard back from the subscriptions department and they've said that your subs number is one number short, would you mind PM-ing me your address and they'll be able to find out what's going on through there. Chip, I'll PM you now in regards to your subscription.
  12. Beth Ashby Moderator
    The subscriptions department take a maximum of two days to get back to us so I'm hoping to hear something by tomorrow latest. I've got your subscriber number Chip, and have passed on all the relevant information. Thanks for your patience Beth
  13. Beth Ashby Moderator
    Okay, I'll pass this information on and see what I can find out. Thanks Beth
  14. Beth Ashby Moderator
    What's your subscriber number Fun Flyer? Then I can look into it for you. Beth
  15. Beth Ashby Moderator
    Hi Chip, Sorry to hear that, I'm just doing a bit of finding out for you and will get back to you as soon as I hear anything. Beth
  16. Beth Ashby Moderator
    No problem! Thanks for pointing it out Beth
  17. Beth Ashby Moderator
    Just as an update on the digital edition, we are working on it and hopefully it will be up and running very soon! Sorry for the delay Beth
  18. Beth Ashby Moderator
    Hi Tony, They will definitely get back to you, it just may take a day or so. If you've only got the digital package, then the reply from them will definitely give you the right number. Beth
  19. Beth Ashby Moderator
    Gordon, I don't seem to be able to see it either. I've contacted the people who load them and will get back to you if I hear anything. Beth
  20. Beth Ashby Moderator
    Hi Tony, You'll get your subscriber number on the packaging of your first mag - but if you want it ASAP, pop [email protected] an email and they will be able to provide it for you. Beth
  21. Beth Ashby Moderator
    Hi Tony, Take a look at the pricing sheet here... hopefully this helps. So the two subscription packages that you get access to the online archiver are the digital and the print & digital packages.  Beth Edited By Beth Ashby Moderator on 08/09/2016 13:31:52
  22. Beth Ashby Moderator

    Beth Ashby Moderator posted a gallery image in Member Albums

  23. Beth Ashby Moderator
    Posted by Martin Harris on 23/08/2016 22:27:27: What are the dates, Beth?
  24. Beth Ashby Moderator

    Beth Ashby Moderator posted a gallery image in Member Albums

  25. Beth Ashby Moderator
    Do all Model Flyers fit into any specific categories? Edited By Beth Ashby Moderator on 23/08/2016 23:03:06
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