Joost Roeleveld

Hi all, Does anyone have experience with the ARTFs from Pichler? I like the look and price of the Joker 3, but am not having any luck with finding any reviews. As I am not able to actually visit a "local" store, I will have to mail-order it (obviously from a local model shop, don't want to see them disappear) and won't be able to inspect prior to purchase. Many thanks in advance

Beth, Thank you for your kind response and assistance.

I would have expected some kind of an update after nearly 3 months, even considering the current situation.

Has there been any further development on this? I have not received any further information from the publisher since April and with the restrictions being lifted all over Europe, I feel it is now time for the missing issues to be shipped to the subscribers.

I find the lack of response from the publisher with regards to this insulting. I have been trying to get a clear answer from them since beginning of April and apart from a verbal promise (unable to put it in writing???) that the missing issues will still be shipped, there has been no clear indication. And the latest I read from David basically contradicts the promise that the published made.

When will we be getting all the missing copies?

Posted by Joost Roeleveld on 15/04/2020 14:38:33: Update for all, after spending an afternoon on hold, I managed to get the following info: 1) All issues will still be delivered later this year. (Anyone else calling, please ask the same question to get this confirmed) 2) The subscription number I can see on my account is for my PRINT subscription. For the digital subscription there is a different number. (With that one it now works to read the issues on my phone and tablet). Why it used to work with the PRINT subscription is something the lady on the phone could not answer. The phone number is: UK: 0344 243 9023 International: +44 1604 828 748 Opening times are shortened (9 AM - 5PM) This is when I was told the issues were only "on hold" and I would still get them. I was not informed of any change to this. If this has changed, I will, to put it mildly, not be amused.

Posted by Glenn Ryan on 29/06/2020 08:43:44: Therein lies the problem Joost. They aren't sending us the missing issues. That's up to us to get them. They are supposed to be compensating us by extending our subscription by 2 months. Not what I wanted but by the looks of things the distributors don't really care what the people want. When I spoke to the publisher, they did promise that the missing issues would be sent when the current situation would be resolved. IOW, we would still get all the printed magazines. Are you now saying you heard differently?

Mailservice between UK and NL is working as I did receive the letter asking me to renew my subscription. I am hoping the missing issues will be shipped soon as reading in my phone, even though the app is better than using the website, is not as convenient as reading it on paper.

Update for all, after spending an afternoon on hold, I managed to get the following info: 1) All issues will still be delivered later this year. (Anyone else calling, please ask the same question to get this confirmed) 2) The subscription number I can see on my account is for my PRINT subscription. For the digital subscription there is a different number. (With that one it now works to read the issues on my phone and tablet). Why it used to work with the PRINT subscription is something the lady on the phone could not answer. The phone number is: UK: 0344 243 9023 International: +44 1604 828 748 Opening times are shortened (9 AM - 5PM)

Might be useful to also know which email address actually works. I have been mailing to all the addresses I received emails from the publisher in the past, but none of my mails have been answered in the past several weeks.

Posted by David Ashby - Moderator on 14/04/2020 16:53:02: Sure. I've passed that on Joost and asked that they email direct. David Thank you David, I hope this will cause them to actually contact me as the only communication I received was last nights generic email.

Posted by Alfred Vink on 14/04/2020 17:10:56: David, Could it be the international subscribers’s subscription are put on hold to stop the printed version being distributed to them, as was mentioned in a separate email we got ? side affect seems to be that we no longer have access to the digital issue as well. For me it has been solved by powermags, and I now have access in the app to the issues by means of a powermags login. However my account still reads ‘suspended’ Is my assumption correct and are you aware of this side affect. How did you manage to get this solved by "powermags"? None of my emails to them have been answered and I have been trying for weeks now.

David, you seem to have contact with the publisher, which I do not. (None of my emails to the publisher have been answered and this lack of feedback from them is not helping matters here). I would prefer to have the "missing" issues put in storage and sent out, in bulk, when the situation clears. The main reason why I took a subscription is to not loose any issues anymore. With the subscription itself being put on "suspended", I am now no longer able to even access the digital versions through the app, without paying a much higher price for each issue individually.

David, Can you also please ask them to look into the same issue for me?