Nick Burroughs

I thought that I would try Brain Cube for a set of laser cut parts. Slight problem though - the price for the cutting is 40.09 pounds, but when you go to order it the price doubles!!!! They say this is a website problem, but to me it is a lost order problem. Who else does laser cutting?

What is the easiest way to print out your build photos?

Great news August edition arrived today. Just like the old days with prompt delivery Well done RCM&E

Hi Pete Can you provide an easy way to get to the survey form? It is a real pain having to go through the old posts. By the way July copy arrived yesterday. So no improvement there!

Still waiting. Wonder if the next issue previewed on RCM&E website will arrive first Finall my praise to you Kate for your efforts on our behalf.. Hope you are not having the samw problems with the other mags! Have a nice visit

Paul I am very pleased that you have got your problem solved. So we have Kate at My Time Media in full knowledge that Air Business are failing to make timely deliveries. Surely "timely deliveries" must be a part of their contract? If so then they are consistently breaking their contract. As people reply to Kate´s survey then she should be able to make a case for cancelling the contract and taking civil action against Air Business? Do you know why Air Business was given the contract in the first place? I would also like to contact Kate direct to thank her for her help, but cannot get directly to her and get an automatic reply from MTM. Nick

Paul Very interesting post. This suggests that RCM&E should have known about this if they had taken up late deliveries when we, the customers, reported their problems. I too have dealt with Kate and found her helpful. Now that the delivery chain is known as having late deliveries can we now expect some action. How about going back to the old disributor and sacking the person who authorised the change? I know what I would do if it was my business! Do not forget that this sorry saga has been going on for over a year now ps Still waiting for my June issue

Funny that there seems to be a lot of mags being delivered. Can this mean that someone has actually done something to help? My June issue still has not arrived though.

Who do we complain to then? Why don't those "further up the chain" make themselves known to us? This problem has been going on for over a year now, and still nobody seems to be able to do anything about it. The problem started when the mag stopped appearing in a silver/grey sleeve. Surely it cannot be too difficult for someone at RCM&E to investigate this? Somebody caused a change. Who was it and why? Nick ps No sign of the current issue yet

Glad to see other subscribers complaining about late deliveries. I have had this problem for over a year now and still nothing is being done about it. NOT EVEN AN APOLOGY. The only person who has shown any interest is Kate from subscriptions. If you complain to subscriptions all you get is an automatic reply telling you that your query is being attended to. If you respond, quoting their reference number, all you get is another auto reply. Nobody does anything about it though. What is needed is more people complaining in the Forums

Now that a new hand is at the wheel can we overseas subscribers hope for the delivery dates we had a year ago? The current deliveries are at least 3 weeks after issue date.

At last! a result My copy of Decembers RCM&E arrived here in Spain today 4 days after it appeared in the UK shops. I noticed that it had been sent by Royal Mail 1st class post. I hope it stays this way

Is this a record for bad service? I emailed MTM on 10/10 about continual late deliveries of the mag. As of today (apart from a response on the 20/10 saying my query had been "actioned" I have heard nothing and the mags are still received late. This is absolutely intolerabe and I will be asking a friend in the UK to buy the mag and post it to me when my subscription expires next year. So no renewal from me

My Autumn copy arrived here in Spain on the 2/10 and was posted in Spain probably no more than 3 days earlier. Where had it been for the 2 weeks since it reached the UK shops?

I could not agree more about the editors and publishers. They are taking advantage of the fact that we are scattered around the world. If we were able to visit the offices in person then I imagine that something would be done. "out of sight out of mind"