Although it's a little off-topic, one of the reasons I started to use online suppliers was the rather unbusinesslike attitudes of some retailers, which this thread alludes to. Perhaps I was unlucky, but of the three model shops within a 20 minute drive of my home, one was run by a young man and his father who were interested only in building model cars and seemed irritated when a mere customer interrupted them (they went out of business - unsurprisingly); another was owned by a man who considered himself all-knowing about model flying and would keep you waiting 20 minutes while he held sway with his impressionable cronies; the other is well-known for selling online and treats shop customers as a damned nuisance. I believe model flying is supposed to be an enjoyable hobby, not a battleground, and now prefer to communicate with a computer, which won't sigh at me, or try to impress me with irrelevant knowledge, or try to sell me something I don't want. The price for this is P&P, but I was soon able to identify the slow, the inefficient and the rip-off merchants, like the one mentioned here, and now use a small number of online retailers whose prices and service, with P&P added, are better than any I can find locally and are always willing to give advice by phone or email. It is probably no coincidence that these same suppliers also charge the least P&P.