In praise of Hobby King

[sharpy1071]

Hi there I fear that this might be a short thread!! I went flying last Thursday and found a battery was not performing well. Brought it home checked it and found a cell had died on it, the battery was less than a month old. I e-mailed HK on Fri 9/8/13 and had a reply almost immediately to take photos of said battery being tested. Which i sent off Fri afternoon. Sunday received an email saying battery was U/S and did I wish a replacement or credit. Sent back straight away to say a replacement battery please and on Monday was told it was all in hand. This morning14/08/13 the Royal Mail delivered a new replacement battery. That is what I called good service and feel when this happens it deserves recognition, thank you Hobby King.

[Olly P]

Good to hear of peoples positive experiences as well as the negatives.

[kevin b]

No complaints about HK so far, apart from the nauseating videos that is, but that's modern life for you.

kevinb. old git dept

[FlyinBrian]

Sounds like HK are softening their response to battery problems, they have always said once you start to use a battery then no matter what happens thats it.

As a matter of course when I receive batteries I check the individual cell voltages then do a charge / discharge to check capacity - so far I have had no issues - other than batteries rarely reaching their stated capacity. Latest example is two Life 2 cell 700mah batteries which only take / give 590 mah