Alfred Vink Posted April 9, 2020 Share Posted April 9, 2020 Hi, I’m unable to download the digital May issue in my iPad app. I only get the option to buy it, despite my subscription. I tried re-entering my subscription number through the Restore Purchases option, to no avail. Sent an email to [email protected] but haven’t heard back. Any suggestions, eager to dive into the May issue Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted April 9, 2020 Share Posted April 9, 2020 I'll check for you Alfred.... Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted April 10, 2020 Share Posted April 10, 2020 Morning Alfred, I've asked the subscriptions manager to make sure someone in subscriptions gets in touch to help. David. Edited By David Ashby - Moderator on 10/04/2020 10:01:44 Quote Link to comment Share on other sites More sharing options...
Alfred Vink Posted April 10, 2020 Author Share Posted April 10, 2020 Thanks! Quote Link to comment Share on other sites More sharing options...
Joost Roeleveld Posted April 14, 2020 Share Posted April 14, 2020 David, Can you also please ask them to look into the same issue for me? Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted April 14, 2020 Share Posted April 14, 2020 Sure. I've passed that on Joost and asked that they email direct. David Quote Link to comment Share on other sites More sharing options...
Former Member Posted April 14, 2020 Share Posted April 14, 2020 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
Alfred Vink Posted April 14, 2020 Author Share Posted April 14, 2020 David, Could it be the international subscribers’s subscription are put on hold to stop the printed version being distributed to them, as was mentioned in a separate email we got ? side affect seems to be that we no longer have access to the digital issue as well. For me it has been solved by powermags, and I now have access in the app to the issues by means of a powermags login. However my account still reads ‘suspended’ Is my assumption correct and are you aware of this side affect. Quote Link to comment Share on other sites More sharing options...
Alfred Vink Posted April 14, 2020 Author Share Posted April 14, 2020 I mean I had no access to the digital version in the iPad app, I did have access to the magazine through this website (online only) Edited By Alfred Vink on 14/04/2020 17:26:21 Quote Link to comment Share on other sites More sharing options...
Joost Roeleveld Posted April 14, 2020 Share Posted April 14, 2020 Posted by Alfred Vink on 14/04/2020 17:10:56: David, Could it be the international subscribers’s subscription are put on hold to stop the printed version being distributed to them, as was mentioned in a separate email we got ? side affect seems to be that we no longer have access to the digital issue as well. For me it has been solved by powermags, and I now have access in the app to the issues by means of a powermags login. However my account still reads ‘suspended’ Is my assumption correct and are you aware of this side affect. How did you manage to get this solved by "powermags"? None of my emails to them have been answered and I have been trying for weeks now. Quote Link to comment Share on other sites More sharing options...
Joost Roeleveld Posted April 14, 2020 Share Posted April 14, 2020 Posted by David Ashby - Moderator on 14/04/2020 16:53:02: Sure. I've passed that on Joost and asked that they email direct. David Thank you David, I hope this will cause them to actually contact me as the only communication I received was last nights generic email. Quote Link to comment Share on other sites More sharing options...
Alfred Vink Posted April 14, 2020 Author Share Posted April 14, 2020 Hoi joost, Ik kreeg uiteindelijk response van [email protected] en daar heb ik vanmiddag mee over en weer gemaild. Maar wel door toedoen van David, te zien aan alle doorsturen in de email. Translation: Hi Joost, In the end I got a response from [email protected] and we exchanged several emails this afternoon. But only after interference by David because the email was forwarded through several different persons.. Edited By Alfred Vink on 14/04/2020 18:40:07 Quote Link to comment Share on other sites More sharing options...
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