Dave Towell Posted June 9, 2009 Share Posted June 9, 2009 What totaly fantastic service! I had to return my Spectrum DX7 after a minor fault occured. I sent it on saturday morning from my local post office. I then phoned them on monday to ensure that they had recived it ok and add some info that I'd forgoten to mention in the letter I had sent with it. It is now 10:30AM on the Tuesday and I have just had a nice FEDEX man return my fixed DX7! Talk about service, a letter explaning everything that had happened. What more could you ask for polite, friendly and curtiouse staff, and an amazingly quick service, other retailers should certanly take note. I for one will have no quaums about buying there products in future as I now the after sales service is second to none! Edited By Dave Towell on 09/06/2009 11:08:04 Quote Link to comment Share on other sites More sharing options...
NigelH Posted June 10, 2009 Share Posted June 10, 2009 The turnaround for Spektrum receiver updates is also minimal. IMHO, they also import some of the best kit that money can buy. Quote Link to comment Share on other sites More sharing options...
Tom T Posted June 29, 2012 Share Posted June 29, 2012 Hi, (its been a long time) :D Does anyone know where I can find the repair address to send off my transmitter? I sent them an email a little while ago after my dx5e broke and they said to send it to them but i don't know of an address to send it to. Please could someone tell me what the address is.... Cheers! Tom Quote Link to comment Share on other sites More sharing options...
Chris Bott - Moderator Posted June 29, 2012 Share Posted June 29, 2012 Tom I believe that the best way to contact Horizon is by phone. I've heard that emails tend to be ignored. I'd check with them exactly where to send it to (as you've tried) but by phone. Quote Link to comment Share on other sites More sharing options...
Tom T Posted June 29, 2012 Share Posted June 29, 2012 Hi Chris. I have received emails back from them and they told me to send it to them but I don't have an address for them and rather emailing them again I was just wondering if anyone had an address. Sorry, I didn't explain very well. Cheers :D Tom Quote Link to comment Share on other sites More sharing options...
flyeruk Posted June 29, 2012 Share Posted June 29, 2012 Hi Tom Address; Horizon Hobby UK Ltd Units 1 to 4 Ployters Rd Staple Tye, Southern Way, Harlow, ESSEX CM18 7NS They are the best company for aftersales. Quote Link to comment Share on other sites More sharing options...
Brian Lambert Posted June 29, 2012 Share Posted June 29, 2012 Tom the address I have is Spektrum Service Centre Horizon Hobby UK Units 1 to 4 Ployters Road Staple Tye Southern Way Harlow Essex CM18 7NS HTH Brian Quote Link to comment Share on other sites More sharing options...
Tom T Posted June 29, 2012 Share Posted June 29, 2012 Thanks Flyeruk and Brian, So I just send it to their main address and they will forward it to the right department? Cheers Tom Edited By Tom T on 29/06/2012 19:32:16 Edited By Tom T on 29/06/2012 19:32:29 Quote Link to comment Share on other sites More sharing options...
Brian Lambert Posted June 29, 2012 Share Posted June 29, 2012 Oops too slow Quote Link to comment Share on other sites More sharing options...
Codename-John Posted June 29, 2012 Share Posted June 29, 2012 but if youd have bought futaba you wouldnt need to send it back at all lol Quote Link to comment Share on other sites More sharing options...
Tom T Posted June 29, 2012 Share Posted June 29, 2012 aha true Codename-John but i didn't know that at the time of purchase although I haven't had to many problems with Spektrum.... they seem to be ok Quote Link to comment Share on other sites More sharing options...
Andy Ennis Posted June 30, 2012 Share Posted June 30, 2012 Posted by Codename-John on 29/06/2012 19:45:57: but if youd have bought futaba you wouldnt need to send it back at all lol I agree, it could go straight in the bin! Quote Link to comment Share on other sites More sharing options...
Alan Randall Posted June 30, 2012 Share Posted June 30, 2012 I was going to say 'and when you do send a Futaba back I understand you can wait months !' but I wont cos I don't want to start the usual Speky V Futaba slanging match. Quote Link to comment Share on other sites More sharing options...
Codename-John Posted June 30, 2012 Share Posted June 30, 2012 youve gotta admit tho, Horizon Hobby do seem to have a lot of practice at sorting spektrum radio issues, no wonder theyre getting good by now Quote Link to comment Share on other sites More sharing options...
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