ericrw Posted March 24, 2015 Share Posted March 24, 2015 I`m trying to contact phoenix support but the e.mail requesting support is not being recognised! Can anyone throw some light as to why ? Eric. Quote Link to comment Share on other sites More sharing options...
John C Posted March 28, 2015 Share Posted March 28, 2015 I have also emailing them but never got a reply so it is no help. Quote Link to comment Share on other sites More sharing options...
John Privett Posted March 28, 2015 Share Posted March 28, 2015 They used to be very good at replying to emails. I once emailed a support question at around midnight on a Friday evening - really not expecting any sort of answer until the following week. A reply - answering my query - arrived within less than 30 minutes. Quote Link to comment Share on other sites More sharing options...
ericrw Posted March 29, 2015 Author Share Posted March 29, 2015 The e.mail address I had been using is the e.mail support address as shown on the phoenix sim but it is incorrect ! I phoned Horizon hobbies and they gave me the e.mail address to use. [email protected] Which I did and got a reply within the hour. Quote Link to comment Share on other sites More sharing options...
John C Posted March 29, 2015 Share Posted March 29, 2015 Well done and thanks for giving us the correct email address. Quote Link to comment Share on other sites More sharing options...
Pete B Posted March 29, 2015 Share Posted March 29, 2015 I'm in contact with them at present as I keep getting a 0xc000007b screen error message. I've just got a new PC on Win 8.1 and there seems to be an inherent problem with the DirectX files. Two days of messing about so far.... Pete Quote Link to comment Share on other sites More sharing options...
ericrw Posted March 29, 2015 Author Share Posted March 29, 2015 My problem is that when trying to install my sim onto my new computer ( stayed with windows 7); I get the following message "Phoenix could not locate a genuine phoenix usb interface connection to your computer"; needless to say, my lead is genuine and has been used successfully over the last two years on my old windows 7 computer. They have asked for a photo of my lead, which I have just sent to them. Eric. Hi Pete. Quote Link to comment Share on other sites More sharing options...
Pete B Posted March 29, 2015 Share Posted March 29, 2015 Hi Eric, Yes, ISTR a few issues when v5 came out but I'd hoped they'd overcome them by now. I suspect the problem is more of Microsoft's making with respect to compatibility between the various OS's. I had one response from them suggesting I perform an action which I'd already explained that I had carried out, so I'm not sure how closely they read the emails. I tried it again with the same result, replied to them and haven't heard back yet.... Pete Quote Link to comment Share on other sites More sharing options...
ericrw Posted April 9, 2015 Author Share Posted April 9, 2015 Well my faith in Phoenix support is shattered ! After they confirmed that my lead was a genuine Phoenix one; they have stopped advising me as to how I get over my problem. I`ve been waiting over a week now, after e.mailing them for further advice !! Quote Link to comment Share on other sites More sharing options...
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