Karl West Posted May 5, 2017 Share Posted May 5, 2017 I get my monthly "fix" via the pocketmags app and the June 17 issue is missing page 48 which is slightly annoying as its the first page of an engine article by Brian Winch and was one of the articles I really wanted to read first off. Anyone know where I can go to get a download somewhere else? I am a paid up subscriber so is there a way to get e-copies via the Model Flying web pages? Cheers Quote Link to comment Share on other sites More sharing options...
Karl West Posted May 5, 2017 Author Share Posted May 5, 2017 I have just tried to access the subscriber only content via the website to access the current mag issues. However it appears that the system is not recognising my current subscriber number and is therefore blocking access. I had the same problem when i moved back home from brazil 18 months ago and its getting a bit tiresome having to go through subscription support each time. Hopefully this will resolve the lack of access and i can get to read page 48 🤞 Quote Link to comment Share on other sites More sharing options...
Biggles' Elder Brother - Moderator Posted May 5, 2017 Share Posted May 5, 2017 Karl, you are far more likely to have sucess in solving this problem by posting your query here. That is a specific thread for subscriber issues and is auto-monitored by RCM&E staff. BEB Quote Link to comment Share on other sites More sharing options...
Pete B Posted May 5, 2017 Share Posted May 5, 2017 Hi Karl, I've just checked both the Pocketmags and the subscriber-only archive copies and the bad news is that page 48 is missing from both..... I'll let David Ashby know, although I don't know what can be done about it at present. I can't help with the subs number - I've had a look at your details and your number seems OK. Beth Ashby may be able to help but I'm not sure if she's available over the weekend. Pete Quote Link to comment Share on other sites More sharing options...
Karl West Posted May 6, 2017 Author Share Posted May 6, 2017 BEB, thanks for the reply, I will post there about the subscription problem, my reply to my first post was to add a bit more to my original query. Pete B, likewise, thanks for checking , it seems if I had been able to get to subscriber content I still wouldn't have got the page I needed! I have emailed subs support so hopefully Beth can sort out my subscriber access. I'll wait and see what comes of the missing page 48!! Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted May 6, 2017 Share Posted May 6, 2017 Hi Karl, I've just emailed my colleague who uploads the digital issues and asked her if she could reupload this issue, as it sounds like this page has just gone astray. However I don't think she monitors her emails at the weekend, so I think it'll be a Monday fix! Thank you very much for letting us know about this though! If you've emailed help@rcme you should get a reply within two working days. If you do have any more problems, do let me know and I'll see how I can help. And I'll keep you updated re-page 48. Beth Quote Link to comment Share on other sites More sharing options...
Former Member Posted May 6, 2017 Share Posted May 6, 2017 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
Christopher Long 1 Posted May 9, 2017 Share Posted May 9, 2017 Any news on the missing page 48 for the digital issues, tried to reload the magazine and got the rear cover advert where page 48 should be! Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted May 9, 2017 Share Posted May 9, 2017 Hi Christopher, It's being uploaded as we speak to the various platforms but does take a while. I've just checked it on here and I can see page 48 as it should be. So it could be worth signing in and out and then check again. Beth Quote Link to comment Share on other sites More sharing options...
Karl West Posted May 9, 2017 Author Share Posted May 9, 2017 Hi Beth, Just checked the Pocketmags app and page 48 is back! However I still haven't had a reply to my email about access to subscriber content. Should I resend the email? Thanks Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted May 10, 2017 Share Posted May 10, 2017 Hi Karl, Someone should be back with you today, as they stick by a two working days rule. If you haven't heard anything by the end of the day today, it could be worth dropping them a call (0344 243 9023) Beth Quote Link to comment Share on other sites More sharing options...
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