Chris Marshall Posted December 13, 2019 Share Posted December 13, 2019 Anyone know what the situation is with TJD? I placed an order online about a week ago and have not been able to contact them about it. The phone messaging service is now full. Quote Link to comment Share on other sites More sharing options...
bert baker Posted December 13, 2019 Share Posted December 13, 2019 It’s a popular shop,,and staff are normally rushed of their feet, Quote Link to comment Share on other sites More sharing options...
Chris Marshall Posted December 13, 2019 Author Share Posted December 13, 2019 They have not responded to my email either. I would expect them to do that outside normal hours. I would have expected something in a week. Maybe they are just very busy, Quote Link to comment Share on other sites More sharing options...
Brian Hammond Posted December 16, 2019 Share Posted December 16, 2019 Hi Chris, any luck with your parcel from TJD? Quote Link to comment Share on other sites More sharing options...
Chris Marshall Posted December 16, 2019 Author Share Posted December 16, 2019 Posted by Brian Hammond on 16/12/2019 11:29:24: Hi Chris, any luck with your parcel from TJD? No I've heard nothing. I was actually wanting to cancel the order as I realsied I had made a mistake. It was the Acrowot kit and I wanted the deluxe version not the standard.I was hoping to catch it before it was sent to avoid the bother of having to send it back. I'm hoping it's just a temporary problem with them and they resolve it soon, otherwise it will mean claiming off the credit card. Edited By Chris Marshall on 16/12/2019 12:04:17 Quote Link to comment Share on other sites More sharing options...
Chris Marshall Posted December 16, 2019 Author Share Posted December 16, 2019 It looks like they have just been overloaded, plus I have missed a call from them. All now resolved. I have have always had good service from TJD in the past, and no doubt will continue to do so in the future. Edited By Chris Marshall on 16/12/2019 15:38:50 Quote Link to comment Share on other sites More sharing options...
kc Posted December 16, 2019 Share Posted December 16, 2019 It's worth a phone call in case it's actually not dispatched yet. Note that my phone call was answered this morning..... Quote Link to comment Share on other sites More sharing options...
Gary Murphy 1 Posted December 16, 2019 Share Posted December 16, 2019 Bit late now but TJD is my local shop (16 miles) and I was phoning thurs/fri to see if they had something in stock. No answer for 2 days, very unusual. took a chance and went to shop today. There were really busy with customers and loads of deliveries to unpack also heard a staff member talking about the amount of parcels to go out. Just really busy,good to see the business is doing well still. Quote Link to comment Share on other sites More sharing options...
Chris Marshall Posted December 16, 2019 Author Share Posted December 16, 2019 Posted by Gary Murphy 1 on 16/12/2019 18:22:37: Bit late now but TJD is my local shop (16 miles) and I was phoning thurs/fri to see if they had something in stock. No answer for 2 days, very unusual. took a chance and went to shop today. There were really busy with customers and loads of deliveries to unpack also heard a staff member talking about the amount of parcels to go out. Just really busy,good to see the business is doing well still. You are lucky. I don't have a local shop anymore. The two nearest to me both closed relatively recently. The nearest now is about 60 miles away. When I finally got in touch I had quite a long conversation with John the owner, as we sorted out the confusion. As I said above always had good service from them. Quote Link to comment Share on other sites More sharing options...
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