ericrw Posted December 26, 2012 Share Posted December 26, 2012 In "my account" there is only the possibility to change my password and or my e.mail address. Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted December 26, 2012 Share Posted December 26, 2012 The 'my details' section is what you need, the top one Quote Link to comment Share on other sites More sharing options...
ericrw Posted December 26, 2012 Share Posted December 26, 2012 Done !! However, how do I know that the number I`ve put in "mydetails" is the correct one because I`ve two sets of numbers, both of 10 digits ? Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted December 26, 2012 Share Posted December 26, 2012 I've never come across two numbers like this before Eric so try one and then the other if the first doesn't work. Quote Link to comment Share on other sites More sharing options...
JimG666 Posted January 2, 2013 Share Posted January 2, 2013 I have a valid annual subscription, and have often accessed the mags archive, but today it keeps telling me to subscribe or add my subscription number to my profile. Could it be the rollover from 2012 to 2013 confusing it? Whatever, it seems to be broken. Any chance of a fix, or is it just me having the problem? JimG Edited By David Ashby - RCME on 02/01/2013 13:27:22 Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted January 2, 2013 Share Posted January 2, 2013 I doubt it Jim, seems fine to me, have another try? Quote Link to comment Share on other sites More sharing options...
Essjay Posted January 22, 2013 Share Posted January 22, 2013 Today I received my renewal notice in the post for my subscription in which it clearly states currently expires in April. I have however today lost all access to Subs Extra and access to the back issues on the RCM&E iPad app. It's saying my current subscription code is invalid. Now considering I've not changed my code, I think it's a bit much stopping my access a full 2 months before my subscription expires. Anyone frm RCM&E care to comment? Steve Edited By Essjay on 22/01/2013 17:20:24 Edited By Essjay on 22/01/2013 17:20:56 Edited By David Ashby - RCME on 23/01/2013 06:58:04 Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted January 22, 2013 Share Posted January 22, 2013 Just Ring the subscriber line and ask for assistance. As I've said many times before, I don't have access to the subscriber system so I can't check for you as quick as it'll take you to simply pick up the phone. Let me know (by PM) if you are unable to obtain a response. I'll move this post to the existing query thread . Edited By David Ashby - RCME on 22/01/2013 18:20:58 Edited By David Ashby - RCME on 23/01/2013 06:58:19 Quote Link to comment Share on other sites More sharing options...
Essjay Posted January 22, 2013 Share Posted January 22, 2013 Sorry David, I posted in haste as i was a little peeved, I'll do as you suggest. Edited By David Ashby - RCME on 23/01/2013 06:58:32 Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted January 23, 2013 Share Posted January 23, 2013 Not a problem, but let me know if you can't get anywhere Quote Link to comment Share on other sites More sharing options...
Xavier Anglès Posted February 2, 2013 Share Posted February 2, 2013 Hi, I made a subscription to this magazine on december 7th, and until now I didn't received any issue, I sent several emails to the customer service and I didn't received any reply... Can someone told me if there is any problem with my subscription? Best, Xavi Anglès Quote Link to comment Share on other sites More sharing options...
Biggles' Elder Brother - Moderator Posted February 2, 2013 Share Posted February 2, 2013 Hello Xavier, Sorry you are having problems. David, who is our link with Subscriptions etc., is away at the moment, but he will be be back Monday or Tuesday - I'm sure he will be happy to help you then. To make sure it would be a good idea to send him a PM - you can contact him by clicking on his name on the post immediately above yours (David Ashby) and follow the instructions to "Send me a message". BEB Quote Link to comment Share on other sites More sharing options...
Xavier Anglès Posted February 3, 2013 Share Posted February 3, 2013 Many thanks! PM sent! Xavi Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted February 5, 2013 Share Posted February 5, 2013 Back from a trip away Xavier, thanks for your PM. I've got to the bottom of it and a reply/answer is in your PM box. Quote Link to comment Share on other sites More sharing options...
James40 Posted April 15, 2013 Share Posted April 15, 2013 Hi guys, is it possible to unsubscribe via email? I'm no longer in the UK so don't want to be making a phone call. My reasons for unsubscribing are simple and i'll cover them if you want some feed back; The magazine doesn't cover the area of RC flying I enjoy which is EDF, from the hundred of fantastic looking models available, the only time in months you choose to run an article on an EDF and you choose a cheap tatty looking model. The only reason I can think of is because it was from a British company. You simply ignore all the fantastic Chinese made aircraft for reasons unknown. The magazine is heavily biased towards free flight models with at least an article of two in every single edition. Your Nuremberg article summed this up for me, it would appear the model industry no longer produce EDF aircraft, 6 free flight models photographed and yet only one (again cheap eBay toy looking) EDF. The editorial staff clearly have their favourites when it comes to models so unfortunately it's time for me to move on to a magazine which covers the aircraft I enjoy and not the aircraft you enjoy. Edited By Biggles' Elder Brother - Moderator on 15/04/2013 21:39:26 Quote Link to comment Share on other sites More sharing options...
Pete B Posted April 15, 2013 Share Posted April 15, 2013 Nice to hear from you, James - it's been a while! Still somewhere warm? I'd hazard a guess that cancelling the Direct Debit and ignoring the reminder will cause the subscription to lapse naturally at renewal time. An email to the Subs Dept to inform them would be appreciated, I'm sure. I don't have any influence over models for review and I don't know how they are selected, but I'm a little puzzled by your reference to free flight models with an article or two in each edition. I don't ever recall seeing a review of any free flight model in the mag - after all, it's RCM&E....... TBH, your description sounds remarkably like a resume of BMFA News....... I'm sure that if any reader ever feels they would like to see more of any particular type of model, a letter or email to the Editor would be considered. After all, it's in the interest of the magazine to satisfy its customers, is it not? Pete Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted April 16, 2013 Share Posted April 16, 2013 Hi James, Free flight? Tatty British EDFs? As Pete says, I think you're referring to another magazine there..... Anyway, yep, pop an email to subscriptions. Contact details are here. Quote Link to comment Share on other sites More sharing options...
James40 Posted April 16, 2013 Share Posted April 16, 2013 Really guys, even the Spektrum DX18 review was sailplane orientated! Anyway I won't waste anymore of your time. Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted April 16, 2013 Share Posted April 16, 2013 That wasn't really a DX18 review James, just commentary by Andy E about the radio in his glider column . Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted August 5, 2013 Share Posted August 5, 2013 Well here I am, digital subscriber number xxxxxxxxx , but I can't find a link to the digital editions on the home page. I used to be able to access the back number archive with no problems. In fact access to this archive was the main attraction to be me becoming a digital subscriber. Will someone kindly advise me how I can access the archive these days? Gordon Whitehead Edited By Pete B - Moderator on 05/08/2013 18:41:10 Quote Link to comment Share on other sites More sharing options...
Canonball Posted August 29, 2013 Share Posted August 29, 2013 Hi i have not received My september issue yet i usually get the mag one or two days after the uk. until now i have never had a problem. when can i expect it? Regards Alex Quote Link to comment Share on other sites More sharing options...
Pete B Posted August 29, 2013 Share Posted August 29, 2013 Don't know where you are, Alex, but you should have had it by now, I'd have thought. If you give the subs people a ring on the number found on this page they'll probably put another in the post.... Pete Quote Link to comment Share on other sites More sharing options...
Canonball Posted August 29, 2013 Share Posted August 29, 2013 Ok thank's i am in Sweden i Will give Them a ring. Alex Quote Link to comment Share on other sites More sharing options...
Xavier Anglès Posted October 31, 2013 Share Posted October 31, 2013 Hi, I have an issue with a subscription renewal, I sent some emails to subscriptions support and nobody is replying my emails... there is any other email address a part of this one: [email protected] ? Many thanks! Xavi Quote Link to comment Share on other sites More sharing options...
Pete B Posted October 31, 2013 Share Posted October 31, 2013 That certainly seems to be the correct email addy according to this page, Xavi. If David Ashby sees this, I'm sure he'll gee them up to respond. Alternatively, you could send him a PM and ask if he can bring your email to their attention. Pete Quote Link to comment Share on other sites More sharing options...
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