Don Fry Posted August 14, 2021 Share Posted August 14, 2021 Please ignore, another thread dealing with issue. Quote Link to comment Share on other sites More sharing options...
Tim A Posted September 21, 2021 Share Posted September 21, 2021 Just realized at the last club meeting I haven't received the July issue strange maybe it has something to do with overseas subscribers getting two extra issues to replace two missed last year? Maybe my sub is due but I haven't received any notification (always get a reminder letter) plus it's on auto renewal, what's up? Checked my account LAPSED?? Credit Card continuous Yes. Oh but wait my bank renewed my card last Xmas, could that be reason most likely. But and here's the butt why did I not receive a reminder as I have every other year nor anything when my card was rejected. Pretty poor Customer Service from My Time Media I think. Quote Link to comment Share on other sites More sharing options...
Philkiteflyer Posted September 25, 2021 Share Posted September 25, 2021 I just received my August issue, thanks . . . but theres a 'BUT'. I haven't received my July issue. Is there an issue with mail delivery to New Zealand? It seems to be very sporadic. Is there a way for you to track your dispatches from the mail contractor? Knowledge is power and if I 'know' its going to take 'x weeks' then I won't get nervous about losing another issue. Any answer would be appreciated. Phillip C Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 27, 2021 Share Posted September 27, 2021 On 21/09/2021 at 02:30, Tim A said: Just realized at the last club meeting I haven't received the July issue strange maybe it has something to do with overseas subscribers getting two extra issues to replace two missed last year? Maybe my sub is due but I haven't received any notification (always get a reminder letter) plus it's on auto renewal, what's up? Checked my account LAPSED?? Credit Card continuous Yes. Oh but wait my bank renewed my card last Xmas, could that be reason most likely. But and here's the butt why did I not receive a reminder as I have every other year nor anything when my card was rejected. Pretty poor Customer Service from My Time Media I think. Hi Tim, I'm sorry you didn't receive anything from us. You should have received a letter if the payment didn't go through. But unfortunately, currently, we don't have any way to auto renew the payment if the card changes. Please feel free to message me if there's anything I can do to help further. Beth Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 27, 2021 Share Posted September 27, 2021 On 25/09/2021 at 07:17, Philkiteflyer said: I just received my August issue, thanks . . . but theres a 'BUT'. I haven't received my July issue. Is there an issue with mail delivery to New Zealand? It seems to be very sporadic. Is there a way for you to track your dispatches from the mail contractor? Knowledge is power and if I 'know' its going to take 'x weeks' then I won't get nervous about losing another issue. Any answer would be appreciated. Phillip C Hi Phillip, You aren't the first subscriber from NZ that I've come across this week whose received their August issue but not July. I've looked into it but unfortunately the company who looks after our overseas posting isn't able to provide any tracking individually. They've said there is currently a max of 10 weeks expected delivery time to NZ, US, Canada and Australia. If you drop me a message with your postal address, I'll send a replacement July issue out as you should have had it by now. Thank you for your patience. Beth Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted October 2, 2021 Share Posted October 2, 2021 Is it possible to print pages from the digital edition? I tried with no success. W 10 computer. Steve Quote Link to comment Share on other sites More sharing options...
EarlyBird Posted October 2, 2021 Share Posted October 2, 2021 5 minutes ago, Steve Ralph said: Is it possible to print pages from the digital edition? I tried with no success. W 10 computer. Steve Screen snip? Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted October 6, 2021 Share Posted October 6, 2021 I've tried print screen but can't get it to print single page only double page and the result is unreadable. (too small and not clear. Quote Link to comment Share on other sites More sharing options...
EarlyBird Posted October 6, 2021 Share Posted October 6, 2021 1 minute ago, Steve Ralph said: I've tried print screen but can't get it to print single page only double page and the result is unreadable. (too small and not clear. Zoom in then Screen Snip. Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted October 6, 2021 Share Posted October 6, 2021 Beth, Can you help please, I am able to log into forum but when I try to log into Subscriber account my password is rejected. I have asked for new one, used the log in sent to me and then changed password abd saved it but next log in is again rejected. and I know I have the correct password as I write it down before entering it. How is this happening am I doing something wrong? Steve Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted October 6, 2021 Share Posted October 6, 2021 1 hour ago, EarlyBird said: Zoom in then Screen Snip. Thanks I'll give that a try, I've not heard of this facility. Steve Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted October 6, 2021 Share Posted October 6, 2021 2 hours ago, EarlyBird said: Zoom in then Screen Snip. Early Bird, Thanks that works great. Steve Quote Link to comment Share on other sites More sharing options...
EarlyBird Posted October 6, 2021 Share Posted October 6, 2021 6 minutes ago, Steve Ralph said: Early Bird, Thanks that works great. Steve You are welcome. I am certain it's been part of Windows for years. Not sure how or why I know about it. Quote Link to comment Share on other sites More sharing options...
Andy Green Posted November 8, 2021 Share Posted November 8, 2021 Hi, I have a digital subscription and I notice that when I try to read the October issues it says 'not for publication' and has very low res images. How can this be corrected? Andy Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted November 8, 2021 Share Posted November 8, 2021 Hi Andy, So I can take a look at this, could I ask which platform are you trying to read this on? Is it on this website or through pocketmags app or website? Beth Quote Link to comment Share on other sites More sharing options...
EarlyBird Posted November 9, 2021 Share Posted November 9, 2021 If on pocketmags then delete it and download again. There is a topic highlighting this issue and it's solution. A search for October will find it @Ron Graywas the OP. 1 Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted January 5, 2022 Share Posted January 5, 2022 Hi, As a subscriber in Australia I have had some problems with receiving copies this year. However I have not received the Oct 2021 issue yet and it is available in the local shops. The November 2021 issue arrived on 24 th of December I think my Subscriber number is 4000824435 Can you help. Steve Ralph Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted January 7, 2022 Share Posted January 7, 2022 On 05/01/2022 at 21:13, Steve Ralph said: Hi, As a subscriber in Australia I have had some problems with receiving copies this year. However I have not received the Oct 2021 issue yet and it is available in the local shops. The November 2021 issue arrived on 24 th of December I think my Subscriber number is 4000824435 Can you help. Steve Ralph IS everyone on holiday or sick leave? Quote Link to comment Share on other sites More sharing options...
EarlyBird Posted January 7, 2022 Share Posted January 7, 2022 13 minutes ago, Steve Ralph said: IS everyone on holiday or sick leave? I have sent a PM to @Beth Ashby Moderatorfor you. 1 Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted January 7, 2022 Share Posted January 7, 2022 I'm sorry it hasn't arrived yet... I've put a new copy in the post for you Steve. Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted January 8, 2022 Share Posted January 8, 2022 Thank You. Quote Link to comment Share on other sites More sharing options...
Tim A Posted January 12, 2022 Share Posted January 12, 2022 Hello Beth, you may remember back on the 21st of September I posted re my subscription lapsing? I renewed it on the 25th September but have yet to receive even one copy. I know that I am out here at the end of the world and there are issues worldwide but I would have expected to see something by now. Please Advise Thanks Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted January 12, 2022 Share Posted January 12, 2022 5 hours ago, Tim A said: Hello Beth, you may remember back on the 21st of September I posted re my subscription lapsing? I renewed it on the 25th September but have yet to receive even one copy. I know that I am out here at the end of the world and there are issues worldwide but I would have expected to see something by now. Please Advise Thanks Would you mind sending me a PM with either your subscriber number or address so that I can take a look and find out what's happened. Thanks Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted January 20, 2022 Share Posted January 20, 2022 Hi Beth, Replacement October issue arrived today. Thanks for your help Steve 2 Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted January 24, 2022 Share Posted January 24, 2022 On 20/01/2022 at 00:50, Steve Ralph said: Hi Beth, Replacement October issue arrived today. Thanks for your help Steve Glad it arrived safely, thanks for letting me know! Quote Link to comment Share on other sites More sharing options...
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