C Norton Posted October 1, 2012 Share Posted October 1, 2012 Hi all, had a HobbyKing parcel go missing en route from HK. I've raised a query with them and they're making all the right noises but it seems I have to wait up to 60 days before they will issue a replacement, in addition to the 30 I have already waited! Has anyone else had experience of this and is it best to be patient and let them get on with it or raise a Paypal dispute before the 45 days is up? Advice gratefully received thanks. Chris Quote Link to comment Share on other sites More sharing options...
bouncebounce crunch Posted October 1, 2012 Share Posted October 1, 2012 We have all heard this before not only hobby king. that is why i like the local hobby store and if we keep sending our money to honk kong, china and the like, we will lose our hobby stores. patience is really all you have left. Quote Link to comment Share on other sites More sharing options...
Greybeard Posted October 1, 2012 Share Posted October 1, 2012 One of the problems of off-shore buying, most times it works but when it doesn't.......... I would start a disputes proceedure with PayPal before the 45 day period expires just to be on the safe side and then be prepared for a wait. Quote Link to comment Share on other sites More sharing options...
scott cuppello Posted October 1, 2012 Share Posted October 1, 2012 Please remember, as annoying and unfortunate as this is....the Post Office lost your parcel, not Hobbyking who have to go through Post Office proceedures at their time scale. Quote Link to comment Share on other sites More sharing options...
bouncebounce crunch Posted October 1, 2012 Share Posted October 1, 2012 Was this sent from your warehouse Scott? becaue you may be able to help. if not what are your procedures when things go wrong? Quote Link to comment Share on other sites More sharing options...
simon burch Posted October 1, 2012 Share Posted October 1, 2012 I'm in the same situation. Posted from HK on the 15th Sept, and no one has seen it since. Will give them 40 days and then raise a dispute with paypal. I know its not their fault directly, but there are too many stories of nothing being done at the end of the 60 days, so I'm not taking the chance of throwing my money away. Quote Link to comment Share on other sites More sharing options...
Bob Cotsford Posted October 1, 2012 Share Posted October 1, 2012 Posted by Greybeard on 01/10/2012 10:11:03: One of the problems of off-shore buying, most times it works but when it doesn't.......... I would start a disputes proceedure with PayPal before the 45 day period expires just to be on the safe side and then be prepared for a wait. Definitely start a dispute. I had a package fail to arrive from another supplier and got a full refund from PayPal. Until the package arrives at your door I believe it is still the supplier's responsibility. Quote Link to comment Share on other sites More sharing options...
WolstonFlyer Posted October 1, 2012 Share Posted October 1, 2012 I have just had a small HobbyKing parcel (A4 size padded envelope) delivered today that was posted on the 16th Sep (date of posting on the front of the parcel) and I paid for the Royal Mail express airmail delivery - looks like a small delay somewhere, perhaps at customs? If yours are larger parcels then you might expect it to take a few days longer so perhaps give it a bit more time before going to PayPal? Quote Link to comment Share on other sites More sharing options...
C Norton Posted October 1, 2012 Author Share Posted October 1, 2012 This was sent from Honk Kong on August 27th so well over the 30 day limit by now. It seems to take 2 weeks on average. I do try to support my LMS as much as possible, and have spent a fair bit there over the years, but there are some things they simply don't sell (carbon fibre tricopter frame in this case) so sometimes one has to shop abroad. The consensus seems to be wait a bit then do a Paypal claim before their cutoff date. Thanks to all the contributors. Quote Link to comment Share on other sites More sharing options...
John Cole Posted October 1, 2012 Share Posted October 1, 2012 I don't see any reason not to file with PayPal now: the matter will be closed if you get a parcel from HK (original or replacement). Quote Link to comment Share on other sites More sharing options...
scott cuppello Posted October 1, 2012 Share Posted October 1, 2012 Filing now will only result in the parcel not being delivered regardless, there can be delays from Hong Kong for a variety of reasons, I would ask that proceedure is followed, no matter how annoying it may be, we are not out to con anybody! Quote Link to comment Share on other sites More sharing options...
David E Posted October 1, 2012 Share Posted October 1, 2012 If the parcel is already in the post, surely filing a claim with HK will not affect delivery? :-s I have had one or two parcels from HobbyKing take an extraordinarily long time to arrive. But I've placed a lot of orders and all the rest have been within the expected limits. Never did understand why it took so long when it goes by plane though. Maybe customs? Quote Link to comment Share on other sites More sharing options...
Djay Posted October 2, 2012 Share Posted October 2, 2012 I had a parcel go missing from them recently. It was discovered languishing in the UK customs shed, only no one there had contacted me to inform me, so it got put aside. I traced it through the shipping number provided by Hobby King, and then contacting Singapore Post who delivered it to the UK. They made some enquiries and found it for me. After contacting Customs, I paid a nominal fee and it was released and delivered after 5 weeks. Not Hobby Kings fault at all, but outr post office customs department for failing to contact me (which they admitted) . The first person I spoke to on the phone there was absolutatley hopeless and of no help at all, so I called back and got a very helpfull person and it was all sorted in minutes. Darryl Quote Link to comment Share on other sites More sharing options...
Bob Cotsford Posted October 2, 2012 Share Posted October 2, 2012 Registering the case with Paypal will have no immediate affect on anything, it just means that if there is a problem PayPal will not say 'tough, you never started the process within 45 days'. Quote Link to comment Share on other sites More sharing options...
C Norton Posted October 2, 2012 Author Share Posted October 2, 2012 Djay, I have tried all the tracking options I can think of, Hong Kong, China, Singapore and Good old Royal Mail but they all return a blank. Bob, my thoughts exactly, a sort of insurance policy if HK fail to do what they should.... It's not about who's fault it is but at the moment I am £70ish out of pocket with nothing to show for it and would like some action! Quote Link to comment Share on other sites More sharing options...
Allan Bowker Posted October 2, 2012 Share Posted October 2, 2012 Chris As an online seller myself who accepts PayPal payments, I have to prove that the item was delivered to the registered account holders address, otherwise I risk my payment being reversed (full refund back to the buyer). PayPal are very good at doing this without mercy and they tend to always be on the buyers side. It's a real problem when things go wrong and this rule pushes the cost of my shipping up, however those are the rules with PayPal. The seller is made responsible for delivery of the goods and has to claim compensation from the courier when it goes wrong. As a buyer you have to make your claim to PayPal known before their deadline otherwise you forfeit your right to their buyers insurance. I'm not sure within how many days of making payment but the other postings above suggest 45 days (best to check for yourself). Having met Scott myself on a number of occasions I have always found him very helpful and trustworthy. There are few retailers that would allow their staff to post on forums like this, so kudos to Scott and HobbyKing for being part of this forum. Personally I would give HK as much time to deliver your item as your PayPal deadline will allow. If it's a 45 day deadline, give them 40 days, it will take PayPal another week to make their decision. I hope your order gets delivered soon so that everyone is happy. Quote Link to comment Share on other sites More sharing options...
Hamish Posted October 2, 2012 Share Posted October 2, 2012 Slightly different to a lost parcel but I had a parcel returned to HK as Post Office were unable to deliver through no fault of theirs. I made contact with HK who indicated once the parcel was returned to them they would contact me, which they did. I had to pay postage again but that understandable however I was impressed that their system had worked. Quote Link to comment Share on other sites More sharing options...
Barrie Dav 2 Posted October 3, 2012 Share Posted October 3, 2012 I ordered a kit from HKing. I had a tracking number but as the - large - package, posted on the Thursday from Hong Kong to my home in France arrived on the Saturday, I didn't have time to make use of it. 2 days. That's pretty good service...... Quote Link to comment Share on other sites More sharing options...
simon burch Posted October 10, 2012 Share Posted October 10, 2012 I started a claim procedure as my parcel seems to have never left HK. Was not satisfied by the progress of my case so started a paypal resolution. I find today that the order has been deleted off my account history without being notified, so I've escalated the paypal to a claim as I don't even have any proof of purchase on my account anymore. I also feel a bit let down by the fact that someone has been messing around with the details of my purchase history. Was in the process of ordering a 50cc airframe and matching motor from HK for an up coming birthday. After the great service I've had so far, this has left me wondering if I should take my business elsewhere when buying more expensive items. Not impressed. Simon Quote Link to comment Share on other sites More sharing options...
Aky208 Posted October 10, 2012 Share Posted October 10, 2012 Seems abit strange. Almost like someone is trying to hide something. Is it off your PayPal history or HK history? Quote Link to comment Share on other sites More sharing options...
Biggles' Elder Brother - Moderator Posted October 10, 2012 Share Posted October 10, 2012 I've never seen in all my life a community like this one for seeing "conspiracy theory" everytime something goes wrong! There are only two theories of history, the "conspiracy theory" and the "mess-up theory" - believe me, the latter is 1,000 more often responsible for what happens. Let's be serious here - are we really suggesting that an organisation like HK, that depends entirely on internet trading, is going to start engaging in dodgy practices? I think not! Its really unfortunate for Simon and I feel for him, but as I see it he has his proof of payment in his PayPal acount, he has no delivery, so he is clearly entitled to a refund and I'm sure that will happen. But let's not jump to the "spooks under the bed" explanation. I'd lay a pound to a penny this is just some unfortunate slip up in someone's (probably HK's by the sound of it - but maybe not) admin system. BEB Quote Link to comment Share on other sites More sharing options...
C Norton Posted October 10, 2012 Author Share Posted October 10, 2012 Simon, the same thing has happened to my missing order. I just presumed that's what HK do when there's a problem. I've no idea why they would but I took heart in the fact that something seems to be happening. Not much else mind...... Quote Link to comment Share on other sites More sharing options...
WolstonFlyer Posted October 10, 2012 Share Posted October 10, 2012 Perhaps in order to give a refund they have to "cancel" the order. Depending on their back office systems I can see that the order might then be removed from your purchase history.Your PayPal transaction record is all that PayPal need access to, along with your complaint.As BEB says the "mess-up theory" is quite often what has happened. Quote Link to comment Share on other sites More sharing options...
simon burch Posted October 10, 2012 Share Posted October 10, 2012 Let's hope so Quote Link to comment Share on other sites More sharing options...
Aky208 Posted October 10, 2012 Share Posted October 10, 2012 Calm down, I never accused anyone of doing anything! Plus it was a joke! (albeit crude, I'll give you that) I've never seen a community so quick to jump on high horses!! Edited By Biggles' Elder Brother - Moderator on 11/10/2012 00:37:46 Quote Link to comment Share on other sites More sharing options...
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