001 Posted March 31, 2013 Share Posted March 31, 2013 After two years a change of computer and a house move I am trying to install my Cyberview film scanner (USB) without success. I did have it working on my old computer but cannot remember how it was done. I have CD and full instruction book. Briefly the instructions are vague as to whether there is one CD or two. I have looked and I certainly have had only one (unless I lost one in the move). Firstly I have to install TWAIN or Plug -in software from a CD (not really clear which CD) Then I have to use their CyberView X-SF CD to install the driver.(This is the CD that I do have). I have followed their instructions time after time but can find nothing in the on screen instructions that follows the information in the paper instructions. I have emailed the manufacturer twice in the last month but heard nothing. It would be a great help if anyone knows know if I have lost a CD for a start. Thanks. Edited By Chris P. Bacon on 31/03/2013 10:40:16 Quote Link to comment Share on other sites More sharing options...
ken anderson. Posted March 31, 2013 Share Posted March 31, 2013 happy easter chris....have a look here-it should help you with your problem......when you plug it in...does windows not auto detect it and install some drivers for it? .. ken anderson ne..1 ...... IT dept. Quote Link to comment Share on other sites More sharing options...
001 Posted March 31, 2013 Author Share Posted March 31, 2013 Happy Easter Ken. I will have another try later. Thanks. Quote Link to comment Share on other sites More sharing options...
Martian Posted March 31, 2013 Share Posted March 31, 2013 A USB device does not need drivers,you need to know what operating system your pc is then go to web site Ken gave link for select software and drivers (I know it says drivers but humour them ) download for your operating system.It is unlikely that the CD 's you have will work now being out of date . Give it a go it should be ok Quote Link to comment Share on other sites More sharing options...
Luther Oswalt Posted March 31, 2013 Share Posted March 31, 2013 I have not loaded TWAIN in many years. If it is usb, then, just do as Martian said above. Happy Easter! Leo Quote Link to comment Share on other sites More sharing options...
001 Posted March 31, 2013 Author Share Posted March 31, 2013 I give up! I have downloaded the 3600 driver from the German site, carried out instructions on turning scanner on etc. Scanner cannot be found. But I seem to have the 1800 dpi scanner driver installed instead of the 3600. Windows cannot detect the driver or find it on the internet and the Pacific Image download page is under construction. Not wasting another afternoon, so it's down to the charity shop on Tuesday Quote Link to comment Share on other sites More sharing options...
Phil Brooks Posted March 31, 2013 Share Posted March 31, 2013 Chris, two weeks ago I bought a film scanner from Aldi for £30. It was on special offer but you may find some still available, might be worth getting the phone number of customer services from the web site, they're really very helpful. The scanner is actually a 5 Megapixel camera, and has done a pretty good job on some very old slides, and is very quick. Yesterday afternoon I scanned and sorted some 400 slides in a couple of hours. At current rate of progress I'll put it on e-bay in a couple of weeks! Quote Link to comment Share on other sites More sharing options...
001 Posted April 1, 2013 Author Share Posted April 1, 2013 Phil, I'll watch out for it! Does the above mean that this scanner (or type of device) cannot be used by a computer user who is not connected to the internet? Seems odd. Quote Link to comment Share on other sites More sharing options...
Phil Brooks Posted April 1, 2013 Share Posted April 1, 2013 Posted by Chris P. Bacon on 01/04/2013 08:44:15: Phil, I'll watch out for it! Does the above mean that this scanner (or type of device) cannot be used by a computer user who is not connected to the internet? Seems odd. No, it's a standalone device, what makes you ask that? The only reference in my message to the internet is the suggestion that you should check the Aldi web-site. Did another 400 last night, the stack is decreasing slowly. Just found it, it was only a week ago, my alzheimer's must be really bad! **This** is the device I'm using. Edited By Phil Brooks on 01/04/2013 09:20:05 Edited By Phil Brooks on 01/04/2013 09:24:13 Quote Link to comment Share on other sites More sharing options...
001 Posted April 1, 2013 Author Share Posted April 1, 2013 Phil, I was referring to the posting from Martian, I can't see how the CD supplied with the scanner can be out of date. Will be looking out for the Aldi scanner, looks good for the price. Quote Link to comment Share on other sites More sharing options...
NigelH Posted April 1, 2013 Share Posted April 1, 2013 Posted by Martian on 31/03/2013 15:29:18: A USB device does not need drivers, USB devices most definitely do need drivers. If a device works without having to install drivers, they're already built into the OS. Quote Link to comment Share on other sites More sharing options...
Hogster Posted April 1, 2013 Share Posted April 1, 2013 Hi Chris, Here is what I'd do. Firstly remove all previous related scanner software from your computer. Download a fresh copy from the manufacturers website. Make sure you download the correct version for your OS and processor. Make sure your scanner is disconnected from your computer and start the install. You may get a message to connect the scanner during the setup, if not connect scanner after the install and after a few seconds the device should be recognised. If not you may have a faulty scanner. Best of luck. Quote Link to comment Share on other sites More sharing options...
001 Posted April 1, 2013 Author Share Posted April 1, 2013 The problem is that the manufacturers website is 'under construction'. And they don't reply to emails. I have tried to download a driver from the German site that may or may not be for my scanner, (3600) but when I have downloaded it, it is labelled as the 1800 version which is why I have given up. Quote Link to comment Share on other sites More sharing options...
Bob..... Posted April 1, 2013 Share Posted April 1, 2013 is this any good?**LINK** Quote Link to comment Share on other sites More sharing options...
Frank Skilbeck Posted April 1, 2013 Share Posted April 1, 2013 Note you need to make sure the drivers you are downloading are suitable for the computer operating system you are using, i.e. windows XP drivers may not be compatible for Windows 7 or 8. If it's an old discontinued device the manufacture may not have devloped drivers for the later operating systems. Quote Link to comment Share on other sites More sharing options...
Hogster Posted April 1, 2013 Share Posted April 1, 2013 Posted by Chris P. Bacon on 01/04/2013 15:41:27: The problem is that the manufacturers website is 'under construction'. And they don't reply to emails. I have tried to download a driver from the German site that may or may not be for my scanner, (3600) but when I have downloaded it, it is labelled as the 1800 version which is why I have given up. It appears that the 3600 and 1800 refer to the dpi. Its highly probable that the software is the same for both. You just have to be sure that you have the right version for your OS and CPU. Example Windows 7, 32 bit. Quote Link to comment Share on other sites More sharing options...
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