Martin Harris - Moderator Posted April 19, 2013 Share Posted April 19, 2013 I assume it didn't need to go to Japan - if it did that's an impressive turnround! Are you being charged or did McGregor see your viewpoint in the end? Edited By Martin Harris on 19/04/2013 12:55:11 Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted April 19, 2013 Author Share Posted April 19, 2013 Thanks chump but you know better than anyone nowt stops me from whingeing!!! Apart from cake!!! And no martin i had to pay the cpu replacement was done by McGregor, angry the the invoice said battery was not charged and that was possible cause of the fault, grrrr i had already told them i had charged tx up before use to 11 volt could the cpu failing pull the battery down, otherwise i can see no reason for the battery voltage to be so low Quote Link to comment Share on other sites More sharing options...
Simon Chambers Posted April 19, 2013 Share Posted April 19, 2013 Do you know if your transmitter has a soft power switch? I.e. when you turn it off the screen, etc takes a few moments to turn off as it shuts down. Si. Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted April 19, 2013 Share Posted April 19, 2013 I do wonder if some firms consider the value of positive customer experience as important. I had a poor one with McGregor several decades ago and it still colours my impression of them as a company to deal with - quite possibly wrongly - but hearing tales like this hasn't reassured me yet! Customer service from 2 of their biggest competitors and several smaller distributors over and above what I would reasonably expect over the last few years certainly gives a lot of confidence when proposing to spend reasonable amounts of money... Quote Link to comment Share on other sites More sharing options...
Pete B Posted April 19, 2013 Share Posted April 19, 2013 Posted by Lee Smalley on 19/04/2013 13:25:26: angry the the invoice said battery was not charged and that was possible cause of the fault, grrrr i had already told them i had charged tx up before use to 11 volt could the cpu failing pull the battery down, otherwise i can see no reason for the battery voltage to be so low Hmmm....that's so convenient, isn't it? Looking at the update instructions it is made clear that the battery needs to be fully charged, which I'm sure Lee would have done when following the instructions to the letter. They can't prove it wasn't charged, Lee can't prove it was, so they rely on the easiest get-out of all - blame the customer......... If anyone from MacGregor is casting an eye over this, I really don't think you've done yourself any favours..... Pete Quote Link to comment Share on other sites More sharing options...
Biggles' Elder Brother - Moderator Posted April 19, 2013 Share Posted April 19, 2013 As one business guru once said - "all companies get it wrong now and then - its not the fact that something went wrong that is the important issue - its what you do about it that matters". Same guy used to say that the art of dealing with customer complaints was "to turn an Ow! into a Wow!" Take Spektrum, now as I outsider I'm constantly amazed at how often Specktrum owners find there is a need to send kit back to the distributor. On its own such a need for repairs, revisions and replacements on such a scale could do irrepairable damage to a company's reputation. But what happens? Because HH react so quickly and favourably to owners' problems, everone forgets the issue itself and praises the service! result HH build brand loyalty. Good business practice - some others would do well to watch and learn - MacGregor included by the sound of things! BEB Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted April 19, 2013 Author Share Posted April 19, 2013 That's exactly my point beb honestly hh go way beyond what they have to but it does them so much good that's why people will continue to use dsm2 and dsmx considering JR came to the party late and are trying to convert people like me to dmss i do not think they are doing JR any favours, gotta be a bit amazed they are still their uk distributor. Quote Link to comment Share on other sites More sharing options...
Rich too Posted April 19, 2013 Share Posted April 19, 2013 Yes, its not rocket science. I'm in business and I would always go the extra mile for a client if something goes wrong. Edited By Dickster on 19/04/2013 20:59:40 Quote Link to comment Share on other sites More sharing options...
Devcon1 Posted April 19, 2013 Share Posted April 19, 2013 An american study into brand loyalty found the following. Comparing two equivalent products from two different companies over a given period. Company "A" had very few defects and warranty claims. Company "B" had more product failures and warranty issues but dealt with them in an exemplary way. The results of a brand loyalty survey found company B had a greater brand loyalty and sales retention than company "A" Interesting Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.