J Moyler Posted October 6, 2012 Share Posted October 6, 2012 Just a quick note to say that Horizon Hobbies gave good sewrvice the other day. I crashed my plane the other week - my fault nothing to do with the radio but I thought that I would have the receiver checked out. I sent the it off on Saturday to arrive Monday - I got it back on Tuesday fully checked and it did not cost anything. I remember the past getting my 35mHz set tested it took over 1 month and I had to pay. I would recommend Horizon Hobbies to anyone. Regards JM Quote Link to comment Share on other sites More sharing options...
Stephen Grigg Posted October 6, 2012 Share Posted October 6, 2012 There back up service is second to none and bet its busy as well. Quote Link to comment Share on other sites More sharing options...
Codename-John Posted October 6, 2012 Share Posted October 6, 2012 they`ve had lots of practice so they should be getting good by now lol Edited By Codename-John on 06/10/2012 12:22:22 Quote Link to comment Share on other sites More sharing options...
Tomtom39 Posted December 13, 2012 Share Posted December 13, 2012 A big thumbs up for the service from Horizon Hobbies (UK) . I damaged an E-Flite electric motor (my fault!!) I sent this to them on Monday for repair. They have very kindly replaced this for me and its back (within four days inc postage time on my plane ready to be used - now that is what I call SERVICE . Worth paying a little extra for piece of mind. Many thanks if any of the chaps at Horizon use this forum Quote Link to comment Share on other sites More sharing options...
Les Littleton Posted August 20, 2013 Share Posted August 20, 2013 Throttle trim failed on my DX8 on Sunday, spoke to service at horizon on Monday and a new trim switch arrived today ( Tuesday),the radio is almost 2 years old and the part was supplied FOC although i paid the the postage. Horizon Hobbies have always provided an excellent level of service for ther products . Thanks guys. Quote Link to comment Share on other sites More sharing options...
PETER JENNISON Posted February 6, 2014 Share Posted February 6, 2014 Sent my dx 6 to Horizon Hobbies on Saturday 1st Feb ,for repair and test, and received it back today Thurs 6th!!! That's good service AND they repaired it for FREE, and it was well out of warranty.Good service deserves recognition. Quote Link to comment Share on other sites More sharing options...
John Tee Posted February 6, 2014 Share Posted February 6, 2014 I must be the only person not to get the fabled service. My plane crashed on it's maiden due to esc failure. A twin motor Stratos using the motors for steering and height control. As I had changed the plug on the battery and lead to suit my charger and there were "issues" with solder splashes nowhere near the plug, and dirt in the servos (it had crashed!) the couldn't do anything under warranty. As they made a good offer to replace the Rx board at fair price it wasn't worth the hassle of arguing, but I was surprised after reading so many good reports of their service. Won't put me off using them againthough. John Quote Link to comment Share on other sites More sharing options...
Stevo Posted February 8, 2014 Share Posted February 8, 2014 Every time Ive sent receiver and transmitters to them I've only ever paid postage... I needed a new aerial fitted to my JR DMSS receiver.. £20! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.