FlyinBrian Posted August 5, 2013 Share Posted August 5, 2013 Although I am a subscriber and pay by DD I am currently unable to access Subscriber only content - any ideas??? Quote Link to comment Share on other sites More sharing options...
Pete H Posted August 5, 2013 Share Posted August 5, 2013 I have the same problem . Can anyone else access it? Quote Link to comment Share on other sites More sharing options...
graham dewis Posted August 5, 2013 Share Posted August 5, 2013 I now have the same problem and he telephone No 01689 899 233 given in the page that says subscriber content only does not exist. Edited By graham dewis on 05/08/2013 21:26:37 Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted August 5, 2013 Share Posted August 5, 2013 Has there been a change in subscription policy? I notice that there are 3 options - digital only, paper only and digital plus paper. When I subscribed, I think there were only 2 classes, paper, which included digital access and digital only. Is this a stealth increase or did I miss the paper only option a couple of years ago? Edited By Martin Harris on 05/08/2013 21:32:19 Quote Link to comment Share on other sites More sharing options...
Chris Bott - Moderator Posted August 5, 2013 Share Posted August 5, 2013 I don't know any answers to the questions above. But in case any of this helps: I just checked digital copies and I can still see them. I have an 8 digit number entered in the settings page. There are different phone numbers to that one above, HERE Quote Link to comment Share on other sites More sharing options...
Steve Nash Posted August 5, 2013 Share Posted August 5, 2013 Yes there is a vast increase in subscription rates. Last year my digital subscription was £19.99. This year it has gone up to £36.00. Thats an increase of 80% !!!!!!!!!!!!!!! Guess I wont be renewing that then. Also the people who had a paper subscription no longer get the digital editions as well, you have to pay extra now. I am also getting probs with the website saying I cannot access subscriber only content, still trying to sort that one out. Quote Link to comment Share on other sites More sharing options...
graham dewis Posted August 5, 2013 Share Posted August 5, 2013 Thanks Chris for you reply, I will get on the phone on wednesday Regards Graham Dewis Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted August 5, 2013 Share Posted August 5, 2013 I'm a digital subscriber, my subscriber number is a 10-digit one, and my subscription doesn't expire until 30/11/2013. I haven't been able to access the RCME digital archive content for two months and raised the problem in another thread earlier this evening. It seems to me that the confusion has been caused by the initiation of the Pocketmags option. Who provides the digital issues now? RCME or Pocketmags? I tried using my RCME subs details on the pocketmags website and got nowhere - as I expected. I received an email asking me for my original invoice. What invoice? I'm relieved to find that others are having the same problem as me. If enough complain, maybe something will get done about it. Gordon Quote Link to comment Share on other sites More sharing options...
Steve Nash Posted August 5, 2013 Share Posted August 5, 2013 My subscription also expires on 30/11/13, but Ive just received an email stating that my subscription is about to expire shortly !! Still cannot access subscriber only content, is there a link anywhere on this site to message them ? I can access mags on my iphone but not on pc Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted August 5, 2013 Share Posted August 5, 2013 Well the whole thing looks as if its not being managed very well. Click on the Digital Editions pic at top right of this page. There's an immediate self-contradiction on the top left of the resulting page. Under the "Subscribers Extra" heading, it says that if you'r a digital or print +digital subscriber, then you have exclusive access to the online archive of back-issues. Below that, under the "Online Archive" heading, it says that the online archive of RCME is available exclusively to print and print+digital subscribers. Both can't be correct. Gordon Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted August 5, 2013 Share Posted August 5, 2013 Seems quite clear on this page - and I'm not very tempted, although I did occasionally access some of the older issues. It did seem a reasonable deal when I needed a replacement covering iron but they're going to have to put together a far more attractive package to tempt me into subscribing again. Quote Link to comment Share on other sites More sharing options...
GaryG Posted August 5, 2013 Share Posted August 5, 2013 I can't access the content either, including the competitions........................ Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted August 6, 2013 Share Posted August 6, 2013 Funny. I just clicked on the "Magazines" button at the top of the page Martin linked to and it worked. There's this message: " Service Update: We apologise, but the Digital Issues system will be unavailable for several hours during 8/9th August due to essential hardware maintenance work. Please choose a title: " It looks as if some progress is about to be made! Gordon Quote Link to comment Share on other sites More sharing options...
Pete B Posted August 6, 2013 Share Posted August 6, 2013 When I check that page, I get the 'RCM&E Magazine' link after the 'Please choose a title' and the archive is still available at this time. I presume you've got nothing, Gordon? It's just a thought but I've found this paragraph on the 'Compare Subscriptions' page: Subscriptions purchased ‘in-app’ If you have bought a digital subscription using your device through the App Store, Google Play or Amazon then you unfortunately cannot access the great subscriber benefits shown above. If you would like to subscribe directly with us and unlock your exclusive benefits please call 0844 543 8200(UK) or +44 (0)1858 438798. If this applies to any of you who cannot access the subscribers sections, that may explain it..... Pete Quote Link to comment Share on other sites More sharing options...
graham dewis Posted August 6, 2013 Share Posted August 6, 2013 Im on the Complete Subscripiton and it all seems to be working ok now, not like it was yesterday, so hoping it will stay that way untill my subscription run out July 2014. Thanks for sorting it out. Quote Link to comment Share on other sites More sharing options...
Pete B Posted August 6, 2013 Share Posted August 6, 2013 Gordojn, I replied to your PM last evening which is still unread. The number you quoted was only 9 digits although you mention 10 in your post above. Can you check that you are entering the correct number? Pete Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted August 6, 2013 Share Posted August 6, 2013 Hi Pete I must have made a typo (one of my many frequent ones I'm afraid) and failed to check the message properly as the 10-digit number in my post above is the one in my details. The archive is working properly now despite supposedly being down for hardware update! I'm new to this forum and am having some difficulty navigating round it at present (but I'll get better at it), so I apologise for not seeing your reply mentioned above. All seems to be working at present, however, and I can now catch up with finishing reading the last two issues! Thanks to all who have fixed the problem and i hope the hardware maintenance goes smoothly BTW, when I signed up for the £19.99 offer I think I remember seeing that the price would rise the following year. Quite honestly I'd rather have the software version as modern paper mags are huge and have to be thrown away within a year to free up space. I've just given away about 30 years of scale mags which were rarely being researched, and were simply cluttering up bookcases. So I've given away much valuable info. However, with access to a free software archive, back number info will always be available. i note that ADH digital back numbers are charged for, so a big thumbs up for RCME! Gordon Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted August 6, 2013 Share Posted August 6, 2013 Glad you're all sorted Gordon. Some of the older subscriber numbers are 8-digit but newer ones seem to be 10-digit. If anyone is having problems then it's worth calling the subscriber line in the first instance just to check your number is correct or the subscription hasn't recently expired. Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted August 6, 2013 Share Posted August 6, 2013 Thanks David. I'm just awaiting my avatar pic to show up now Gordon Quote Link to comment Share on other sites More sharing options...
FlyinBrian Posted August 6, 2013 Author Share Posted August 6, 2013 Dont know what problem was but I can now access "subscriber only" areas Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted August 6, 2013 Share Posted August 6, 2013 Very occasionally we've found the host server has a 'moment' Brian so apologies if that happened yesterday. Glad it's working for you now. Quote Link to comment Share on other sites More sharing options...
stuey Posted August 6, 2013 Share Posted August 6, 2013 My subs run out end of October. I can get into the back issues ok, but the reviews are coming up blank. Anyone else got this? Sorry for going a bit off topic! Quote Link to comment Share on other sites More sharing options...
FlyinBrian Posted August 6, 2013 Author Share Posted August 6, 2013 Posted by David Ashby - RCME on 06/08/2013 13:46:23: Very occasionally we've found the host server has a 'moment' Brian so apologies if that happened yesterday. Glad it's working for you now. No problem David, its all fine now. Quote Link to comment Share on other sites More sharing options...
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