Trevor Heley Posted November 11, 2008 Share Posted November 11, 2008 I am a little disapointed by Ripmax in their lack of resonse to phone calls, E-mails and letters. They have replaced my original Futaba 6Ex 2.4 Ghz Tx via the replacement programme. They have also supplied me with a another Tx replacement due to a operation problem.After the second replacement their responses have dried up!. Anybody got any other positive or negative things to say about Ripmax? Quote Link to comment Share on other sites More sharing options...
Former Member Posted November 11, 2008 Share Posted November 11, 2008 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted November 12, 2008 Share Posted November 12, 2008 Hmm, as Eric says two duff Tx's is unlikely Trevor. .....I'll pop a reply in your other thread. Quote Link to comment Share on other sites More sharing options...
Bruce Richards Posted November 12, 2008 Share Posted November 12, 2008 Eric,I think it is a bit harsh to say this is cross posting. Trevor has obviously thought this through and decided he wanted this in a different thread because it is about Ripmax not about his specific Tx problems. I agree that perhaps he should have left out some of his comments about Ripmax in the other thread so there is less of alink between the two. Just my view. Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted November 12, 2008 Share Posted November 12, 2008 Agree Bruce, Sorry Trevor, should have said that the thread isn't cross-posting in my book Quote Link to comment Share on other sites More sharing options...
Trevor Heley Posted November 12, 2008 Author Share Posted November 12, 2008 About cross-posting. I tried the postings seperate. On this forum - what experiences have others had with Ripmax? On the radio forum - have anybody else had similar equipment problems? Sorry for any confusion. I will know better for future. Quote Link to comment Share on other sites More sharing options...
Former Member Posted November 12, 2008 Share Posted November 12, 2008 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
Myron Beaumont Posted November 12, 2008 Share Posted November 12, 2008 Eric ---Stick to what you've learnt from your camping days & bin the tent etc etc How's the narrow boat idea coming along? Now I'll be told off again Quote Link to comment Share on other sites More sharing options...
Former Member Posted November 12, 2008 Share Posted November 12, 2008 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
Phil Claridge Posted November 12, 2008 Share Posted November 12, 2008 eric i think myron has evil in tent ions Quote Link to comment Share on other sites More sharing options...
Dave Bate Posted January 6, 2009 Share Posted January 6, 2009 Happy new yearWas thinking that ripmax could take a leap into the 21st century and be much more open re the infromation on thier radio outfits, have numerous problems and questions I would like a response to but am reluctant to call ripmax as when you ask a question they do not appear to like the phone goes silent. Most of the info I have managed to get is via the American Futaba web site but they no longer respond to outsiders. Can anyone help pleaseFutaba mz tm14 2.4 gig module aerial position as no ideal position (vertical) is not possible?Futaba rx over heating is this a problem in our country there is contradictory info re wrapping rx in foam to protect from vibration and leaving it open mounted on "servo" tape?Futaba rx aerial positioning what is the best possible eg both aerials at rt angles horizontaly or verticaly. Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted January 6, 2009 Share Posted January 6, 2009 Give them a call Dave, they've always been very pleasant when I ring them. Quote Link to comment Share on other sites More sharing options...
Ultymate Posted January 6, 2009 Share Posted January 6, 2009 Dave Happy New Year to you as well I don't think the aerial position is critical other than the two of them be at right angles to each other. the R/X overheating issues seem to be restricted to the 6014 R/X and only seem to have occured in the vey hottest parts of the USA ie Nevada N. Mexico etc and then usually when the receiver is under a clear canopy and left to cook in the sun, so unlikely to be an issue here in Blighty (specially at the moment) I've been flying two 6014s in large scale aerobats for a while with no issues at all. Futaba do say not to wrap them in foam as this exacerbates the heat problems so I have mine sat on a recessed foam pad and held there with a velcro cinch strap. The only other issue with the 6014 is that it has a reduced signal voltage and some none Futaba servos will not work without some form of signal amplification.P.S I personally wouldn't use servo tape to mount R/Xs as it transmits too much vibration Quote Link to comment Share on other sites More sharing options...
Dave Bate Posted January 6, 2009 Share Posted January 6, 2009 Thankyou very much ultymate for you advice will revise the rx mounting ideas was aware of the reduced signal output got that from the ff10 manual, have been using the tx with the aerial at 45deg approx this appears to be ok but as the only 2.4 gig in use at the time not a valid test?best wishes Happy landingsps would stick a photo on the do dah but would as likley crash the siteDave Quote Link to comment Share on other sites More sharing options...
Ultymate Posted January 6, 2009 Share Posted January 6, 2009 Futaba's advice on the T/X aerial is pointing down at mother earth as being preferable and I've flown mine this way at some very busy sites and competitions with zero probs Sorry if we're getting off topic Quote Link to comment Share on other sites More sharing options...
Trevor Heley Posted January 6, 2009 Author Share Posted January 6, 2009 After some time Ripmax did respond and then were very helpful.They exchanged the 2nd Futaba 6Ex 2.4Ghz for the next one up the the Futaba range.Trevor Quote Link to comment Share on other sites More sharing options...
Dave Bate Posted January 6, 2009 Share Posted January 6, 2009 Thanks once again grattitude aplenty.very best wishesDave Quote Link to comment Share on other sites More sharing options...
Dave Sanderson Posted January 8, 2009 Share Posted January 8, 2009 I have had a couple of reasons to contact Ripmax, never found them very helpful. Most recent was waiting 5 months for a OS engine part, I will never spend my money again on OS as I feel a good after sales service should be as good as the product and if you have to wait half a season for a spare part what is the point. Second time I requested help from the Ripmax engineer on the order to replace the pump components in a replacement pump holder (the one I waited over 5 months for) for an OS 70 Ultimate, they could not tell me how to do this, so if I would like to use this engine again I will have to spend another £40 plus to replace a component which I already have; yes I know I can try refitting the parts myself but trial and error is not the best thing to do. I have also had after service dealings with "Gluiders & RCV" and both their service, advice and spares supply have always been exceptional and deserve to be recognised Quote Link to comment Share on other sites More sharing options...
Dave Bate Posted January 8, 2009 Share Posted January 8, 2009 Sadly I have to agree with Dave Sanderson I have ordered quite a few things at my local model shop that are listed in the ripmax cat and never been able to get them, someone should remind them that they need customers to survive and as such should value them .I recently bought a spektrum dx6i and the welcome email that came back after I registered the purchase was most pleasing.WAKE UP RIPMAX YOU ARE NOT THE ONLY SUPPLIER OUT THERE CUSTOMER SERVICE IS PARAMOUNT.DAVE Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted February 3, 2009 Share Posted February 3, 2009 Contrary to one or two posters I've raised a few problems direct with Ripmax and had nothing but satisfactory responses. ...even to the extent that they sourced some replacement parts for sub-standard items in a Kyosho kit after they had ceased being their agents. ...and honoured a "warranty" claim for an (unused) OS engine at least 5 years old with a manufacturing fault, that was bought second hand from a retiring club member. You may also be interested to know that (at least, according to what I was told by Ripmax) that after being contacted by a customer whose club had identified a specific set of circumstances with the then new 2.4 GHz transmitters leading to an incident that it was their own engineers that identified the ability of the firmware to reset the idetification code to 00000 if the affected units were switched off and on within a timeframe of a few milliseconds either side of half a second after start-up and I'm told that they pressed Futaba for a resolution which they duly implimented with the recall. This information was given to me freely and openly with a request for reasonable confidence until they could organise a proper notification via the model trade and press. I must stress that I have no connection with them other than as an ordinary customer but I feel strongly that credit should be given where it's due. I can't say that I have had the same sort of response from a couple of the other major distributors though... Quote Link to comment Share on other sites More sharing options...
Paul Newell 2 Posted June 17, 2009 Share Posted June 17, 2009 See my post under All Things Flying - SP113 Epoxy Resin. Still awaiting the promised call back. Web site is still showing only one affected batch when there is DEFINITELY a problem with at least one other batch. You could ruin a perfectly good wing if you try glass skinning with a wrong mix. (Or in my case loose £80 of exotic carbon cloth). Shops are none the wiser as they only have the web info. I tried to help by advising them of the ongoing problem but got the impression they thought they had done enough. Edited By Paul Newell 2 on 17/06/2009 16:58:16 Quote Link to comment Share on other sites More sharing options...
Chris Channon Posted June 17, 2009 Share Posted June 17, 2009 Hi all, i telephoned Ripmax last week about my 6EX 2.4 TX and asked if mine coule be one affected by the oo.oo coding. I was asked to remove the battery and send it back, the new one arrived today!!! Very good service considering that i had bought the 6EX last ( 08 ) March and not used it. Credit where it is due, Ripmax were very friendly on the 'phone, very quick turn around. Well done and thank you Ripmax. Regards as always Chris. Quote Link to comment Share on other sites More sharing options...
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