Lee Smalley Posted August 6, 2014 Share Posted August 6, 2014 on the 2nd of June 2014i sent Mr Richard Rawle £20.00 for some dummy exhaust stubs and despite numerous emails tests and unanswered phone calls he has refused or failed to supply what i have requested or refunded my money, i sent him the payment by paypal friends and family (as he is a well known name on the circuit i did not feel it was a problem) and even 2 days ago he said he would refund my money and has failed to do so, so i now have no alternative but to contact trading standards and the police to see what can be done, the only excuse he has come up with is that he has started a new job (i hope it is not in finance) and only does this to help out modellers and its not a job ..... well maybe the tax people would be interested to hear that as well eh!! so just a note kids please dont use this guy and if you see him at shows boo him from me Edited By Lee Smalley on 06/08/2014 12:36:51 Quote Link to comment Share on other sites More sharing options...
John F Posted August 6, 2014 Share Posted August 6, 2014 Trading standards? Police? Tax? I understand that you might be angry but, to be honest, none of those folk will be interested. The best, initial, course of action would be to place a claim via Paypal for a refund and follow that through. Quote Link to comment Share on other sites More sharing options...
Matt Jones Posted August 6, 2014 Share Posted August 6, 2014 Trading standards? Police? Tax? For £20? Seriously? What has happened to us. Between this and another thread where someone is seemingly complaining because a delivery from Hong Kong hasn't arrived next day I just despair. BTW, I've used Rawle in the past with great service. Quote Link to comment Share on other sites More sharing options...
Tomtom39 Posted August 6, 2014 Share Posted August 6, 2014 Hello Lee , I've bought quite a bit from Richard over last couple of years (no problems) Try and contact him via the LMA forum as I seem to remember he is also an LMA inspector. I do know from experience that he is not the easiest bloke to get hold of. His mobile no. is on his website. Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted August 6, 2014 Author Share Posted August 6, 2014 ok can you lot not read.. firstly i have had multiple contact with him over 2 months,,,, not two days two months and yes matt seriously what do you not understand it is 20 quid, i take it from this you would be happy being robbed of 20 quid on the street, if you are that happy why dont you send me 20 quid you obviously have too much, and i cant claim a refund as i used friends and family, you all seem very happy to deal with people who take money and ignore and plainly refuse to give money back they have taken and have made no efforts to provide what you have requested. i have rang and text him and he has not responded to anything Quote Link to comment Share on other sites More sharing options...
Adrian Smith 1 Posted August 6, 2014 Share Posted August 6, 2014 Sorry to hear that Lee. Some people I have come across in this game just don't get it and have no vestige of customer/sales courtesy. I would suggest if you lived nearby I would try a face to face visit, failing that send in the boys with the monkey wrench…. sorry ed only joking on that last bit. All you and other folk can do is vote with your feet and don't deal with the guy anymore and think yourself lucky it was only £20. Not that you should afford to lose the money as it's the principle of the whole thing that is the issue. Quote Link to comment Share on other sites More sharing options...
The Wright Stuff Posted August 6, 2014 Share Posted August 6, 2014 Hi Lee, Not sure I really understand. You say he has not responded to anything, but presumably he has responded within the last two days since you say he would refund your money. Did he give a reason for this? No one is saying that £20 is disposable - merely that Trading Standards / Police would - rightly or wrongly - not be interested. Your time would be better spent pursuing other avenues (e.g. Paypal, as John suggested)... Cheers, TWS Edited By The Wright Stuff on 06/08/2014 14:15:40 Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted August 6, 2014 Author Share Posted August 6, 2014 for long periods of time i had no response at all, on monday i finally had a response saying he will refund me via paypal as we all know this only take 20 seconds to do and is transferred almost immediately as of yet i have received nothing, you are correct however i can afford the 20 quid but for me it is the principle i have sold numerous items on BMFA ebay etc and i always are honest straight up and prompt in everything i do with fellow modellers, if needs be i will drive down to see him face to face and yes it will cost me more than 20 quid to do that Quote Link to comment Share on other sites More sharing options...
Jon H Posted August 6, 2014 Share Posted August 6, 2014 Every dealing I have had with him has been painfully slow as it is a hobby for him, but we got there in the end. did he give a reason as to why he didn't supply the parts? Also, with the greatest respect, if you are as confrontational with him on the phone as you appear to be here on the forum then that might ruffle feathers and be counterproductive when it comes to getting what you want. I appreciate that 2 months is a while, but if he has to find the time to cast the things etc etc then it can easily take that long if busy with other things. Quote Link to comment Share on other sites More sharing options...
Steve Jones 2 Posted August 6, 2014 Share Posted August 6, 2014 Lee, Shame you are having trouble, sounds like others have had some delays, supprised by your tone despite the frustration. Maybe a little more diplomacy or patience would help... If that does not work the I would recommend a stronger bungee cord on your beloved Teddy..... lol Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted August 6, 2014 Author Share Posted August 6, 2014 below is a tail of the emails, as you can read i was really horrible to him, really confrontational, I have waited 2 months for this is everyone ok with this ??? do i live in a different world to you lot, i have paid him money!!! he has not replied for ages and has not sent me anything is this ok in your world, i am supposed to be happy about this? or even thankfull? patience? is 2 months not patient ??? obviously it is all my fault Mon 04/08/2014 13:08 Richard, as you have so far failed to communicate to me I have little alternative but to take this further, we will be in touch. Wed 30/07/2014 16:49 Yet again Richard, I have had no communication from you, can you please advise if you intend to send the items or refund me the money I sent you. Please respond Tue 29/07/2014 10:17 Richard, the delay is now not acceptable, and is now holding my build up, can you either supply the 1/5th scale MK5 spitfire exhaust stubs or please refund the full amount back into my paypal account so that I may order an alternative On Monday, 14 July 2014, Any Update Richard my exhaust is back and I would like to get her finished now! On Monday, 7 July 2014, 21:13, "Smalley, Lee" wrote: Richard, any news on this I still have not received anything, can you please advise this is now holding up the project. Regards Lee Smalley From: Richard Rawle Sent: 02 June 2014 14:07 To: Smalley, Lee Subject: Re: exhaust stubs Hi Lee Best way is paypal and i will get it sorted. Thanks Richard Richard Rawle On Monday, 2 June 2014, 13:37, "Smalley, Leewrote: Hi Richard, I see you have some 1/5th scale exhaust stubs for the spitfire MK5 and Hurricane for £13.50, can I order these and if so what is the best way for you?? Edited By Lee Smalley on 06/08/2014 15:01:20 Quote Link to comment Share on other sites More sharing options...
Tomtom39 Posted August 6, 2014 Share Posted August 6, 2014 Ouch! If of any help he should be at the BMFA nationals if you are going. Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted August 6, 2014 Author Share Posted August 6, 2014 Posted by Steve Jones 2 on 06/08/2014 14:39:11: Lee, Shame you are having trouble, sounds like others have had some delays, supprised by your tone despite the frustration. Maybe a little more diplomacy or patience would help... If that does not work the I would recommend a stronger bungee cord on your beloved Teddy..... lol i do not own a teddy anymore i have grown up from that and making stupid comments, i really hope you never have a problem like this where someone takes your money and makes no effort to either supply you with what you want or does not refund you your money, if however you do ever have this happen to you be assured i would be far more sympathetic to your cause than others on here Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted August 6, 2014 Author Share Posted August 6, 2014 Posted by Tomtom39 on 06/08/2014 15:05:28: Ouch! If of any help he should be at the BMFA nationals if you are going. yes i will be going and i will now be looking for him, thanks Quote Link to comment Share on other sites More sharing options...
FilmBuff Posted August 6, 2014 Share Posted August 6, 2014 Lee is being a bit blunt. But then again, why do we make excuses? "It's a hobby for him" - or "He's a bit hard to get hold off". If I had kept the money from an eBay sale for two months and had not shipped or refunded I would expect to be lambasted. Quote Link to comment Share on other sites More sharing options...
Tomtom39 Posted August 6, 2014 Share Posted August 6, 2014 Lee PM sent Quote Link to comment Share on other sites More sharing options...
Matt Jones Posted August 6, 2014 Share Posted August 6, 2014 I need some bits for my 1/5 Spit and hadn't realised he did parts, thanks. Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted August 6, 2014 Author Share Posted August 6, 2014 your so funny matt, well done, i hope you get better service than i did Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted August 6, 2014 Author Share Posted August 6, 2014 in fact i do loads of parts for 1/5 scale spitfire all of them £20.00 paypal me and i promise to send them you .....honest Quote Link to comment Share on other sites More sharing options...
Matt Jones Posted August 6, 2014 Share Posted August 6, 2014 Lee, sorry if you took my last post the wrong the wrong way but I'm not kidding, I have ordered a 1/5 Spit and was looking to get some accessories to add to it and hadn't even though of Rawle. It was genuine thanks as I probably will order some bits, thankfully it's a winter project so no rush for me. Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted August 6, 2014 Author Share Posted August 6, 2014 well i wish you better luck than I , if its a MK9 then Phil at fighter aces does them if it is a MK5 or earlier then your a bit stuck Quote Link to comment Share on other sites More sharing options...
Matt Jones Posted August 6, 2014 Share Posted August 6, 2014 It's a MkIX Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted August 6, 2014 Share Posted August 6, 2014 Posted by Matt Jones on 06/08/2014 13:06:04: Trading standards? Police? Tax? For £20? Seriously? What has happened to us. Between this and another thread where someone is seemingly complaining because a delivery from Hong Kong hasn't arrived next day I just despair. BTW, I've used Rawle in the past with great service. Looks to me from the facts presented that Lee has every right to be miffed when someone has apparently taken his money and failed to deliver anything - or an adequate explanation/solution. However, I do know that the person concerned is generally known to be of good repute so perhaps there's a reason that we're not party to. I agree that involving the police might be an over-reaction but it does seem that Lee has made it clear that he either wants his goods or his money back and has been frustrated in this case for whatever reason. I think desperation is rather an extreme reaction if you're referring to the post where I commented that you would be disappointed if you were expecting next day delivery from the Hobbyking UK warehouse by paying extra for 24 hour delivery. Please feel free to re-read it and see that I was reasonably satisfied with the overall level of service on their standard service but simply observed that it did not compare well with other UK based operations which invariably manage to dispatch the same day as ordering. Sometimes you need to pay a little more for quick service and if you do so, surely you're entitled to what you've paid for - or it being made clear that they require well in excess of 24 hours just to process the order? If you're referring to something else then I apologise but I can't recall any other reference to next day delivery in the recent HK threads... Edited By Martin Harris on 06/08/2014 16:52:42 Quote Link to comment Share on other sites More sharing options...
Matt Jones Posted August 6, 2014 Share Posted August 6, 2014 Martin, it was another thread, not yours Quote Link to comment Share on other sites More sharing options...
Lee Smalley Posted August 6, 2014 Author Share Posted August 6, 2014 i took the man to be of good reputation as he is a known name within the hobby, that is the reason i sent the money as a payment to a friend or relation, that way he did not get charged for me using paypal and i assumed all would be well, i understand that there are cottage industries and one man band people in this hobby that is why i let it go for two months before starting down other avenues, such as coming on here, as i have had so little response from the person, i do not see what else i can do other than contact trading standards, tax or police, to see where i stand ........either way i will prevail. Quote Link to comment Share on other sites More sharing options...
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