Nick Burroughs Posted June 17, 2014 Share Posted June 17, 2014 Last 2 issues arrived late and July issue not received yet. Complaint to subscription service a week ago not replied to. What is going on.? Quote Link to comment Share on other sites More sharing options...
Pete B Posted June 17, 2014 Share Posted June 17, 2014 I only received mine a few days ago, here in France, and it's certainly a week or so later than they used to arrive. This seemed to coincide with the mag now being sent out in a transparent wrapper, rather than silver, for the past couple of months. They now come from Holland according to the address insert, so that may be an explanation for the delay. I don't have any direct contact with the subs people, Nick, but if they're not answering their emails, that's not good. Worth giving them a ring on the number in the Subs FAQ page? Pete Quote Link to comment Share on other sites More sharing options...
Nick Burroughs Posted June 17, 2014 Share Posted June 17, 2014 I don´t feel like phoning from Spain. It´s up to them to respond to my emails. I am after all their customer! Another email sent today. Just as well I don´t often buy from the classifieds in the mag. Quote Link to comment Share on other sites More sharing options...
Xavier Anglès Posted June 17, 2014 Share Posted June 17, 2014 I'm in the same situation... The last two issues arrived late and July issue is not received yet. I'm a subscriber from Spain. Xavi Quote Link to comment Share on other sites More sharing options...
Levanter Posted June 17, 2014 Share Posted June 17, 2014 My last issue to Spain was also very late. I did phone the subs department and they said there was a cut-off date after which they would send another magazine if it did not turn up. The magazine arrived shortly afterwards the day before the cut-off date. Previously (I have been subscribing for a year) RCME was very prompt and regular as clockwork and yes I have received it early enough to benefit from the classified ads. For me this is a big backward step and very disappointing if this is how its going to be from now on. People seem to be already close to maidening their free plans before I get to read it! It irks me to see it in the local newsagents (with a big price mark-up) as it always tempts me to buy. I think the magazine is the tops but it now seems rather second-hand. Maybe I should cancel the subscription and actually buy it second-hand from Ebay. It is starting to look like it will be quicker and cheaper!! Quote Link to comment Share on other sites More sharing options...
Pete B Posted June 17, 2014 Share Posted June 17, 2014 Posted by Nick Burroughs on 17/06/2014 16:46:13: I don´t feel like phoning from Spain. Sorry Nick, didn't have my psychic head on..... I don't know if this is just a problem for overseas customers or whether the domestic readers are affected as well? It used to be that I'd get my mag before the UK much of the time. Now I have to resist diving into the digital edition before the real one arrives, which can be quite frustrating when everyone else is discussing the latest edition Perhaps there's been a change in the posting methods - I'll see if we can get an explanation. Pete Quote Link to comment Share on other sites More sharing options...
Fanyak Posted June 17, 2014 Share Posted June 17, 2014 I´m also a subscriber from Spain and join to all the complaints as I´m in the same situation, very disappointed about delivery two last issues for the first time in many years. Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted June 17, 2014 Share Posted June 17, 2014 Sorry the mags have been late folks. I'm not aware of any distribution changes but will make enquiries. Quote Link to comment Share on other sites More sharing options...
Nick Burroughs Posted June 18, 2014 Share Posted June 18, 2014 I have sent two emails to subs address. Both acknowledged but neither replied to. Has anyone else had the same experience? Quote Link to comment Share on other sites More sharing options...
Nick Burroughs Posted June 20, 2014 Share Posted June 20, 2014 Still no RCM&E and no response from My Time Media. However a reminder from them to renew my subscription arrived today dated 10/6/14. Something is obviously wrong so should I renew or not? I am going to email this question to them today. Quote Link to comment Share on other sites More sharing options...
Xavier Anglès Posted June 20, 2014 Share Posted June 20, 2014 I received it today. Quote Link to comment Share on other sites More sharing options...
Levanter Posted June 20, 2014 Share Posted June 20, 2014 I am still waiting! Have only recently renewed my subscription but not sure I would have done had I known the deliveries would deteriorate so badly. Can we have our old service back please! Quote Link to comment Share on other sites More sharing options...
Nick Burroughs Posted June 26, 2014 Share Posted June 26, 2014 July issue arrived yesterday as did advice that a replacement was being sent. Replied to that email and guess what? Another automated reply. Still no reasons for delays. Should I renew my subscription?? My Time Media obviously does not care Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted June 26, 2014 Share Posted June 26, 2014 Nonsense. We do care. Are you in the UK Nick? Pop me an email with your address please and I'll ask our subscriptions manager to check. Specific reasons can sometimes be difficult to nail, they're 'in the system' as it were once posted and every now and then a delay seems to crop up although these seem to be primarily for overseas subscribers. Quote Link to comment Share on other sites More sharing options...
Nick Burroughs Posted June 26, 2014 Share Posted June 26, 2014 Hi David I live in Spain. I sent an email to Claire at MTM with my complaints and pointed out to her that I did not respond to the first subscription reminder because of the delays (3 issues so far). Then I received a second subscription reminder at a higher price. I asked that in the light of the inconvenience suffered I would like the renewal charged at the lower rate. Guess what? No reply. regards Nick Posting: Nonsense. We do care. Are you in the UK Nick? Pop me an email with your address please and I'll ask our subscriptions manager to check. Specific reasons can sometimes be difficult to nail, they're 'in the system' as it were once posted and every now and then a delay seems to crop up although these seem to be primarily for overseas subscribers. Posted By David Ashby - RCME on 26/06/2014 09:21:53. Read the thread online To stop receiving updates when new postings are added to this thread, go to your Edited By David Ashby - RCME on 26/06/2014 13:08:19 Edited By David Ashby - RCME on 26/06/2014 13:09:00 Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted June 26, 2014 Share Posted June 26, 2014 Thanks Nick, all noted and I'll just remove your address there for confidentiallity. There's isn't a Claire at MyTime Media so I suspect it's someone at CDS subscriptions (the service is outsourced). I'll get on to my contact at CDS, and, as I'm away tomorrow for a week, have asked our subscriptions manager to take forward and reply here in my absence. Edited By David Ashby - RCME on 26/06/2014 13:15:51 Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted June 26, 2014 Share Posted June 26, 2014 Nick, they seem to think it's the way the address is formatted on the address slip. I've PM'd you rather than discuss your address in public. Quote Link to comment Share on other sites More sharing options...
Graham Ashby (Editor) Posted June 26, 2014 Share Posted June 26, 2014 Hi Nick, all being well this should be resolved by Wednesday / Thursday next week. If it isn't for any reason, or you've not heard from our subscriptions people, would you mind letting me know by email please? ([email protected]). Many thanks. Quote Link to comment Share on other sites More sharing options...
Nick Burroughs Posted July 9, 2014 Share Posted July 9, 2014 Have been given my subscription at the cheaper rate which is good. Can I expect to get the late deliveries sorted out soon please? Quote Link to comment Share on other sites More sharing options...
Olly P Posted July 17, 2014 Share Posted July 17, 2014 I am having problems accessing the 'subscriber only' content and am missing an issue ATM. I have checked and the direct Debit went through back in april, however the number quoted is coming up as disconnected when I ring it (the subscription one listed on the 'subscriber only content' splash page) David, can you PM me the correct number and I'll give them a ring. Quote Link to comment Share on other sites More sharing options...
Pete B Posted July 17, 2014 Share Posted July 17, 2014 I see the queries number as 0844 543 8200 on the FAQ page. Is that the one you're not getting any joy with, Olly? Pete Quote Link to comment Share on other sites More sharing options...
Olly P Posted July 17, 2014 Share Posted July 17, 2014 No the one on the splash page is 01689899233. I'll try the 0844 number. Edited By Olly P on 17/07/2014 14:37:09 Quote Link to comment Share on other sites More sharing options...
Olly P Posted July 17, 2014 Share Posted July 17, 2014 0844 number works, I'll ring through properly when I'm not about to head into a meeting! Thanks Pete. Quote Link to comment Share on other sites More sharing options...
Olly P Posted July 18, 2014 Share Posted July 18, 2014 Sorted. Apparently Royal Fail had returned a mag as undeliverable, and my account had gone into suspended animation. August is on its way to me now and digital subscription is restored. Quote Link to comment Share on other sites More sharing options...
malcolm woodcock 1 Posted July 18, 2014 Share Posted July 18, 2014 Your lucky Olly, Royal Fail lost a whole bagful of letters from our Housing Association, telling us when the engineer would be coming around for the annual boiler inspection. I and many others, were not in when they came around. Quote Link to comment Share on other sites More sharing options...
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