Spice Cat Posted July 2, 2014 Share Posted July 2, 2014 Good day all, Has anyone else had problems with delivery via POS Malaysia? Ordered some FrSky rx's on the 19th of May, still not here. Regards. Quote Link to comment Share on other sites More sharing options...
Tim C Posted July 2, 2014 Share Posted July 2, 2014 Yep, May 1 Order was fine, but all subsequent orders hung somewhere. There was an issue with POS Malaysia following the discovery of Smoke Bombs being sent through the system in late MAY, HK issued a notice advising of delays and that backlog should be cleared by end June!! Quote Link to comment Share on other sites More sharing options...
John Lee Posted July 2, 2014 Share Posted July 2, 2014 My last order was 2nd June, just $12 worth, it was delivered yesterday, postmarked 6 June in Malayasia. Quote Link to comment Share on other sites More sharing options...
Pete B Posted July 2, 2014 Share Posted July 2, 2014 Yep, I seem to have got caught up with the backlog, too. An order marked as despatched 11th June finally got into the tracking system on 28th June - just as well I'm not waiting on the contents! Pete Quote Link to comment Share on other sites More sharing options...
Spice Cat Posted July 2, 2014 Author Share Posted July 2, 2014 Thanks all.Tim, thanks for sending the decals for my Moth. I'll post some pictures when I get the chance. Until then they are on my album Quote Link to comment Share on other sites More sharing options...
Paul Jefferies Posted July 2, 2014 Share Posted July 2, 2014 My order was placed on 6th June..... and all I can find is that they say it has been "shipped" but nowhere can I find a tracking number for POS Malaysia. Do you normally get a tracking number? Paul Quote Link to comment Share on other sites More sharing options...
Tim C Posted July 2, 2014 Share Posted July 2, 2014 If you login to your HK account and look at your order history, you should see a tracking number on the order line, it will usually double click onto the tracking providers page, you may need to enter the tracking number again. if is MY post you will see a tracking number like this RR154147789MY, the MY indicates is Malaysia Post, do not expect to get a result on most enquiries though. Quote Link to comment Share on other sites More sharing options...
Pete B Posted July 2, 2014 Share Posted July 2, 2014 If you go for the cheapest shipping option, $2.99 IIRC, I'm pretty sure that isn't tracked. Most others are. You should have an email headed 'Your parcel has been sent from the HobbyKing.com warehouse!' The email should start like this: Hi This is an email to inform you that your item has been dispatched from our warehouse. TRK#: RC00737xxxxMY That is the tracking number. It doesn't provide a direct link to to the tracking page but if you go to your order list on the Hobbyking site, clicking on that same number, found against your order, takes you to the POS site. This is where I encountered a small glitch with my last, small order, which has been held up. That link provides you with a field to track a parcel and my tracking number was not found. HK customer service suggested I click on the PosDaftar category - that worked, so it seems that small packets are treated differently. Pete Quote Link to comment Share on other sites More sharing options...
Paul Jefferies Posted July 2, 2014 Share Posted July 2, 2014 Thanks chaps......... Putting your advice into practice I find that it was "Shipped" on 7th June and the POS site says that it was "Posted over the counter" on 20th June......... 'Wonder what happened in between? I have written to HK to ask for an explanation though I am not holding my breath. Paul Quote Link to comment Share on other sites More sharing options...
Tim C Posted July 2, 2014 Share Posted July 2, 2014 RC007xxxxxxMY 19 Jun 2014 2233 Item sent to LANGLEY HWDC MPC PMIH (KLIA) RC007xxxxxxMY 20 Jun 2014 1631 Item posted over the counter MPC PMIH (KLIA) Pete , Thanks very useful, thanks, tells me one is on way but not yet in Heathrow and the other still in a heap in a warehouse!! Edited By Pete B - Moderator on 02/07/2014 14:27:32 Quote Link to comment Share on other sites More sharing options...
Pete B Posted July 2, 2014 Share Posted July 2, 2014 Here's the progress on mine: Seems everything ground to a halt at the counter mid-June, given that mine was 'despatched' on 11th, so there must have been an awfully big pile of parcels at the counter... At least it's on its way now Pete Quote Link to comment Share on other sites More sharing options...
John Privett Posted July 2, 2014 Share Posted July 2, 2014 Posted by Pete B - Moderator on 02/07/2014 13:56:35: This is where I encountered a small glitch with my last, small order, which has been held up. That link provides you with a field to track a parcel and my tracking number was not found. HK customer service suggested I click on the PosDaftar category - that worked, so it seems that small packets are treated differently. Pete D'Oh! How PosDaftar is that? No wonder I couldn't get the site to admit to any knowledge of my parcel - even after it had arrived here! At least I'll know next time... Quote Link to comment Share on other sites More sharing options...
Pete B Posted July 2, 2014 Share Posted July 2, 2014 I suppose they expect us to earn the discount somehow, John... Pete Quote Link to comment Share on other sites More sharing options...
Rich too Posted July 3, 2014 Share Posted July 3, 2014 Yep, their change in courier has affected delivery times I've emailed them and although quick to respond they point out that delivery can take up to 39 days I have been unable to fly my P47 due to waiting for retracts - ordered 3 June..... Rich Quote Link to comment Share on other sites More sharing options...
john melia 1 Posted July 3, 2014 Share Posted July 3, 2014 Hmmm what else could POS stand for i wonder Quote Link to comment Share on other sites More sharing options...
GONZO Posted July 3, 2014 Share Posted July 3, 2014 Never had much to complain about before, but this time looks different. Order paid on 4/6 and HK say its been shipped 6/6. But, Pos Malaysia still has it as 'posted over the counter' 20/6. Whats with this delay? I don't wait the 45 day period from payment for a PayPal dispute, 40 days is long enough. I feel a PayPal dispute coming on. If more people registered a PayPal dispute then possibly HK would reconsider its shipping arrangements. Quote Link to comment Share on other sites More sharing options...
Tim C Posted July 3, 2014 Share Posted July 3, 2014 This is not an HK problem but a POS Malaysia one Delays Through Malaysia Post Toby Jun 17 • Announcements Malaysia Post have advised that there might be a slight delay on shipping times for parcels travelling through Malaysia, Kuala Lumpar International Airport. The reason for this congestion in Malaysia is that Malaysia Airlines have to conduct random checks on parcels to see if they contain dangerous goods. This is a reaction to recent news whereby a company was found to be sending smoke bombs and flares through the mail without registering them as dangers goods. As a result, Malaysia Airlines have been asked to conduct randoms checks by IATA (the International Air Traffic Authority). HobbyKing is assured by Malaysia Post that the slow down caused will be fixed this week and the backlog cleared by the end of June (two weeks). For more info **LINK** Quote Link to comment Share on other sites More sharing options...
GONZO Posted July 3, 2014 Share Posted July 3, 2014 Many thanks for the info. But, its now July and as my order is still in KLIA (Pos Malaysia info) they obviousely have not cleared the backlog by the end of June. Also, there is no way I would loose my PayPal protection by delaying registering a dispute. Disputes can easily be cancelled if the issue is resolved, so why hesitate. Quote Link to comment Share on other sites More sharing options...
Spice Cat Posted July 3, 2014 Author Share Posted July 3, 2014 Still waiting. Worth pointing out that the 39 days is business days not including weekends. I know this is slightly off thread but hey; I started it, Tim @ Model Markings here's the Moth. It may cheer some as they wait for their order, including me. Edited By Spice Cat on 03/07/2014 09:43:01 Quote Link to comment Share on other sites More sharing options...
Tim C Posted July 3, 2014 Share Posted July 3, 2014 Spice Cat - Thanks for sharing your Moth picture, still one of my favourite planes. On the HK front, while POS Malaysia is a total mess, an order placed with HK International on Mon this week using the delivery via SCS is on the Farcel Force Truck out for delivery already!!. I will not be using the HK international post option until POS Malaysia sort themselves, and Paypal disputes will be opened if the outstanding orders are not delivered soon Quote Link to comment Share on other sites More sharing options...
Tim C Posted July 3, 2014 Share Posted July 3, 2014 WhooHoo!! Item tracking now Reads "Sent to London", its moved off the heap!!! Quote Link to comment Share on other sites More sharing options...
Rich too Posted July 4, 2014 Share Posted July 4, 2014 Lucky you! Mine hasn't moved.... Tracking Shipments Track | Back Detail result for Registered No : RC007222735MY Date Time Process Office 19-Jun-2014 2221 Item sent to LANGLEY HWDC MPC PMIH (KLIA) 16-Jun-2014 1535 Item posted over the counter MPC PMIH (KLIA) 04-Jun-2014 0940 Dispatch Pre-Alert 04/06/2014 In Transit Edited By Chris Bott - Moderator on 13/07/2014 21:18:32 Quote Link to comment Share on other sites More sharing options...
Ben B Posted July 4, 2014 Share Posted July 4, 2014 Langley hwdc is Heathrow. So it looks like it is stuck in customs or is somewhere in the uk. Quote Link to comment Share on other sites More sharing options...
Rich too Posted July 4, 2014 Share Posted July 4, 2014 thanks, I had no idea. it is more promising but its been stuck there for some time although it doesn't actually say it has arrived there yet.... Edited By Rich2 on 04/07/2014 10:55:13 Quote Link to comment Share on other sites More sharing options...
Spice Cat Posted July 4, 2014 Author Share Posted July 4, 2014 26-May-2014 1107 Item sent to LONDON MPC PMIH (KLIA) 25-May-2014 1115 Item posted over the counter MPC PMIH (KLIA) 21-May-2014 1340 Dispatch Pre-Alert 21/05/2014 In Transit Obviously taking the slow boat........ Edited By Chris Bott - Moderator on 13/07/2014 21:26:32 Quote Link to comment Share on other sites More sharing options...
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