Myron Beaumont Posted June 18, 2014 Share Posted June 18, 2014 Silly me - pc has been getting slower &slower so got involved with above supposed to resolve it in 2 minutes .Not so, after a few HOURS they wanted $399.99 to fix it .I m supprised that I can post this cos its even worse Quote Link to comment Share on other sites More sharing options...
John F Posted June 19, 2014 Share Posted June 19, 2014 BT scam? They certainly won't charge that much and a 1603 error is an installation error. What happened, exactly? Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted June 19, 2014 Share Posted June 19, 2014 Most unlikely - especially as the price appears to be in Dollars! Quote Link to comment Share on other sites More sharing options...
Mart49 Posted June 19, 2014 Share Posted June 19, 2014 The first thing I'd do is download the free version of Malwarebytes and run it. Its very good and will clear out any rubbish that's installed itself. Quote Link to comment Share on other sites More sharing options...
Myron Beaumont Posted June 19, 2014 Author Share Posted June 19, 2014 JohnF Its hard for me understand what was happening whilst in contact with a "technician"? Lots of funny graphs and gobbledegook and told that all was bad news .Then came the obvious crunch! They COULD fix it for the above price .I got them down to £69 but then terminated the session. NOW then, MART49 . I have installed said programme (free version( and nothing seemed to appear to be happening .How wrong i was ,my PC is like a new un ,Thank you so much .I owe you a pint or two Myron Quote Link to comment Share on other sites More sharing options...
Paul Marsh Posted June 19, 2014 Share Posted June 19, 2014 I say it again, you should never trust anyone who can "fix" your computer who cold calls you for the service. If you'd gone ahead with his permission to access your computer,then would be free to upload more viruses and offer to "fix" these as well, as well as accessing your personal information (Paypal passwords, etc) which are stored in the computer. Now's the best time to empty your cache, for example, if using Opera, go into the top left Opera Icon and clear History and browsing data. Best to do all, then re-enter your passcodes, rather than leave the Auto complete passcode cache full. Quote Link to comment Share on other sites More sharing options...
John Privett Posted June 19, 2014 Share Posted June 19, 2014 Another vote for Malwarebytes. Myron, were you called by this "BT technician", or did you contact them first? It sounds rather like the "Microsoft scam" where you get cold-called by a scammer claiming to be working for Microsoft and telling you that they've detected problems with your PC. They then proceed, if allowed, to show you the event logs (which always have loads of stuff in them that could frighten you into thinking there was a major problem) and then pretend to "fix" the problem and possibly install trackers/loggers etc. on the PC - and charge you for the privilege... Quote Link to comment Share on other sites More sharing options...
Myron Beaumont Posted June 20, 2014 Author Share Posted June 20, 2014 John I contacted them through the advert on BT heading I get when going to Email. I then was told to establish a rapport with the technician .I have since doubled checked(for free) with"error end" & it showed several problems Have since been on the Malwarebytes site as mentioned checked back on the two sites mention which give various condition scan results even though the only sites Ive been on are the BBC and model flying since the start of all this. Confused but its better by far Thanks to you all for your help and advice Myron Quote Link to comment Share on other sites More sharing options...
Tony F Posted June 20, 2014 Share Posted June 20, 2014 Absolutely shocking Myron !!! I'd phone them back and tell them your going to report them for malpractice. Things like this boil my blood grrrrrr. Any pc problems in future, ask here mate and we will help you and it's for that great price every one loves Tony Quote Link to comment Share on other sites More sharing options...
WolstonFlyer Posted June 20, 2014 Share Posted June 20, 2014 Myron - If you still have the details of what was in the advert ( a phone number, website link or however you got in contact with them) Could you send me a Private message with the details please.Thanks, James Quote Link to comment Share on other sites More sharing options...
Rob Jones 2 Posted June 20, 2014 Share Posted June 20, 2014 If you click on the start orb, type event viewer in the search box, this will show you all the critical and non- critical events that have occured to your pc.Event Viewer is a nomal tool to assess the state of your pc.It is not a fault and no money needs be spent to correct it! Quote Link to comment Share on other sites More sharing options...
Myron Beaumont Posted June 20, 2014 Author Share Posted June 20, 2014 BobJones2 Thanks .Would you explain what are "the start orb" & " type event viewer in the search box" please .Im not conversant with the language of computers as youve gathered .Now I know how a beginner to modelling feels ! Myron Woolston Flier Will try to remember just what &whom I contacted somehow .Im getting even more confused & am worried that someone somewhere will use my debit card details I gave away. And another thing ,I went on the BT A/C status link as you might do not realising I didnt have one til my partner told me I thought I did have cos my YAHOO mail went to BT I thought !.Credit where it is due,Up came a DONT GO THERE message from BT ! The plot thickens Eh? Edited By Myron Beaumont on 20/06/2014 18:45:26 Quote Link to comment Share on other sites More sharing options...
WolstonFlyer Posted June 20, 2014 Share Posted June 20, 2014 Myron- I would suggest that you urgently phone your bank, explain what happened and cancel that card ASAP.If you can find the details of who you contacted please let me know. Quote Link to comment Share on other sites More sharing options...
Myron Beaumont Posted June 20, 2014 Author Share Posted June 20, 2014 Wolston Flyer Have just done that .Thanks everyone again ,Im nearly in tears here for being so stupid .I just hope others will learn from this to be SO careful !!!! At least I can trust fellow modellers to genuinely help out when you need it . Myron Quote Link to comment Share on other sites More sharing options...
John Privett Posted June 20, 2014 Share Posted June 20, 2014 Myron, I would be surprised if it was actually a BT person you were talking to. Have a look at this article that talks about how the "Microsoft scam" I mentioned earlier is evolving into the "BT scam". I know BT were launching some "tech support" services, and from a quick look on their website they all seem to be monthly subscription services. The business services are slightly more expensive, the "retail" ones work out at £8 or £10 a month with a 3-month minimum. Quote Link to comment Share on other sites More sharing options...
John F Posted June 20, 2014 Share Posted June 20, 2014 Myron. As John P says BT don't run a service like that. Theirs is a subscription based service.Sadly it sounds like you were scammed by a pop up advert on your email. As for the malwarebytes checks. Ignore them for the moment and just check every week.I would seriously recommend antivirus software too, if you have not already got any installed. As WF sats contact your bank immediately and stop that card. Quote Link to comment Share on other sites More sharing options...
Myron Beaumont Posted June 20, 2014 Author Share Posted June 20, 2014 John F Have stopped my card! Ive got McAfee installed Thanks again ,I ll sleep tonight Touch wood Quote Link to comment Share on other sites More sharing options...
J D 8 Posted February 11, 2015 Share Posted February 11, 2015 New scam? had a call today from someone claiming to be from BT saying because of a serious fraud problem my internet would have to be disconnected, was not happy so contacted BT myself who said it was not them. Then had a second call from scamers still claiming to be BT and trying to extract details. The voices on the phone were Indian sounding just like those you get like when reporting a fault.Reported it to Offcom. Edited By john davies 8 on 11/02/2015 15:12:40 Quote Link to comment Share on other sites More sharing options...
Mowerman Posted February 11, 2015 Share Posted February 11, 2015 I recently had an e-mail claiming to be from Talk-Talk telling me that they could not get my S.O. payment from the bank and would stop my broadband in two days if I did not confirm my bank details !!. Rang Talk-Talk help line they said 'no such problem, ignore the e-mail' Obviously a scam. If anyone asks for bank details to be confirmed, always ring the company concerned direct to check that the message is genuine. Quote Link to comment Share on other sites More sharing options...
J D 8 Posted February 12, 2015 Share Posted February 12, 2015 As you say Mowerman we should never give personal details' but do not ring the company back straight away either they now have ways of intercepting your next outgoing call ,use a different method later on. Have had more calls today from them saying "they" were the fraud squad investigating internet fraud.Cheek of it. Quote Link to comment Share on other sites More sharing options...
Dave Hopkin Posted February 12, 2015 Share Posted February 12, 2015 Use two email addresses, one for giving out to web sites for registration and one that you ONLY use for official things like Banks etc - So IF an email comes from your bank to the general email address then you KNOW its a scam, if one comes to your secure email then is MIGHT be genuine, but even so NEVER EVER give your banking details to a redirect from an Email - No British or reputable bank (if such a thing exists!) will ever ask you for that kind of information via an email. If in doubt PHONE the bank first Quote Link to comment Share on other sites More sharing options...
Cuban8 Posted February 12, 2015 Share Posted February 12, 2015 Never ever do business on the doorstep.......charities, double glazing, solar panels,prisoners just released from jail, tea towels, soldiers on hard times, energy deals etc we've had them all and I don't believe a word. The only exception for me is the Salvation Army in full uniform (helped my dad out after the war and we've never forgot them). I do give to charities but where and when I choose. Never ever do business on the 'phone from a cold caller. If you didn't need it before they called, you don't need whatever it is they're hawking, particularly the old computer fault scam. Sounds harsh but as soon as anyone starts their patter, even if they say they're the police, bank or whoever, just interject and say "sorry I never do business on the phone/doorstep" and it immediately puts you in control, then shut the door or put the phone down. Be ready and make it a habit. If it's genuine and important, they'll write or speak to you in the branch in the case of a bank or credit card problem. Just can't be certain about these things today, hence my zero tolerance. Edited By Cuban8 on 12/02/2015 16:07:02 Quote Link to comment Share on other sites More sharing options...
Martin Whybrow Posted February 12, 2015 Share Posted February 12, 2015 Cuban8, good advice. A few years ago I had a doorstepper, claiming to be a prisoner on day-release, selling stuff door to door; I asked for his ID, but he said his mate down the road had it; I bought a T-towel just to get rid of him. The following week I read in the local rag of an elderly lady who had a caller exactly matching the guy who called on me, he pushed passed her and robbed her getting away with her purse and several hundred pounds in cash. Quote Link to comment Share on other sites More sharing options...
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