Adrian Smith 1 Posted January 31 Share Posted January 31 Just heads up on a computer glitch at Nexus Modelling Supplies. As an online account user I was surprised to receive an email last night from Nexus asking me to activate my account. All sorts of alarms started ringing naturally with cyber scamming etc on the rise. Anyway I spoke to the guys there this morning and the reason this occurred was because they have swapped over to a new online platform (American devised), and all its customers received this email to input a new password. This has caused a headache and conversations went on until 1am yesterday and started again a 6.30am this morning reassuring customers (30k or so potentially) that this wasn't a scam. Anyway just for those who don't know. 1 Quote Link to comment Share on other sites More sharing options...
Neil James Posted January 31 Share Posted January 31 Thanks for that. I got one and was going to ring them later about it, no doubt they’ll be pleased to get at least one fewer calls 😆 Quote Link to comment Share on other sites More sharing options...
Dickw Posted January 31 Share Posted January 31 I just deleted the email assuming it was a scam. Dick 1 Quote Link to comment Share on other sites More sharing options...
PeterF Posted January 31 Share Posted January 31 Got the email, tried to log into my account last night, account not recognised, thought it was a glitch and was going to email them today. I will likewise leave them be to sort it. Quote Link to comment Share on other sites More sharing options...
GaryW Posted January 31 Share Posted January 31 I was pre-warned of this by email on Monday Quote Link to comment Share on other sites More sharing options...
EvilC57 Posted January 31 Share Posted January 31 49 minutes ago, GaryW said: I was pre-warned of this by email on Monday Me too. Quote Link to comment Share on other sites More sharing options...
PeterF Posted January 31 Share Posted January 31 Just done the account update from the email, password input and all past orders and addresses are on the new system. Quote Link to comment Share on other sites More sharing options...
Tim Kearsley Posted January 31 Share Posted January 31 As others have pointed out, Nexus did send out an email advising of the update of their website. I assumed the request for new password was a consequence of this and input a new one. All the order history was there so job done. Quote Link to comment Share on other sites More sharing options...
Adrian Smith 1 Posted January 31 Author Share Posted January 31 Well I must admit I didn't get the email alerting us of the website update. I only got the request for a new password email. 😒 All good now with order history still intact. Quote Link to comment Share on other sites More sharing options...
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