Paul C. Posted January 8, 2018 Share Posted January 8, 2018 Thanks Beth 👍 Quote Link to comment Share on other sites More sharing options...
Peter Atkins Posted January 12, 2018 Share Posted January 12, 2018 Hi Just had an email to say that the latest issue is available in pocket mags. When I went to view it states my subscription has expired. This was the same as last month!! Then I just logged out and back in and all was good. This time it's not working. What's going on have never had a problem before last month. One very frustrated subscriber. Pete Quote Link to comment Share on other sites More sharing options...
Paul C. Posted January 12, 2018 Share Posted January 12, 2018 Peter, I have the same problem again. Last month I even called pocketmags to check, nice lady confirmed my subscription was ok and suggested I wait a couple of days to see if it fixes itself . The info she had was that the issue was not due for release at that time 😨 3 days later all worked ok. Something has changed somewhere but I have no idea what nor does the nice young lady at pocketmags. Paul. Quote Link to comment Share on other sites More sharing options...
BackinBlack Posted January 12, 2018 Share Posted January 12, 2018 Me too, same problem as last month. My Account on Pocketmags.com says my subscription is "NOT ACTIVE" Pocketmags app on Windows shows Jan 2018 issue as latest, does nothing for a while then crashes. Ian Quote Link to comment Share on other sites More sharing options...
Paul C. Posted January 12, 2018 Share Posted January 12, 2018 Sounds like the IT team are going to have to get the spanners out again 😱 Quote Link to comment Share on other sites More sharing options...
BackinBlack Posted January 12, 2018 Share Posted January 12, 2018 Re-activated my account again as I did last time. It all appears to be working correctly now. Just a matter of finding your order number and going to the Activate Subscription tab on Pocketmags.com. Ian Quote Link to comment Share on other sites More sharing options...
Paul C. Posted January 12, 2018 Share Posted January 12, 2018 Thanks Backinblack 👍 found my 10 digit code in my settings and used it to reactivate my account in pocketmags it works a snip. Hope I can remember what to do next month 😂 Paul. Quote Link to comment Share on other sites More sharing options...
BackinBlack Posted January 12, 2018 Share Posted January 12, 2018 Hopefully, we'll not have to remind each other. Quote Link to comment Share on other sites More sharing options...
Eric Van Norman Posted January 13, 2018 Share Posted January 13, 2018 I also could not access the Feb 2018 issue on my iPad although I could on this website. Followed the advice above and did a reactivate of my subscription using the 10 digit number from my settings and all seems well. I now my subscription ends in March, so not sure which issue it really ends with (but I should have gotten the Feb.). Will have to check into renewing soon (haven't gotten the email yet). Quote Link to comment Share on other sites More sharing options...
BackinBlack Posted January 13, 2018 Share Posted January 13, 2018 I don't think it has anything to do with subscription expiry, mine is not due for renewal until October. Quote Link to comment Share on other sites More sharing options...
Wihtgar Posted January 13, 2018 Share Posted January 13, 2018 I too cannot see the latest issue, same last month but it is now viewable. I can see the latest issue on this site though but it means loading Adobe Flash player which Microsoft no longer deems secure. Nige Quote Link to comment Share on other sites More sharing options...
JCFlippen Posted January 13, 2018 Share Posted January 13, 2018 As a new digital subscriber can I download my RCME mag? If so how? Thanks in anticipation Quote Link to comment Share on other sites More sharing options...
BackinBlack Posted January 13, 2018 Share Posted January 13, 2018 Posted by Bruce Rawlings on 13/01/2018 13:42:41: As a new digital subscriber can I download my RCME mag? If so how? Thanks in anticipation I think you need to go to Pocketmags.com, open the "Activate Subscription" tab on the left of the screen, then enter your 10 digit order number which you should have received with your order acknowledgement. You can also download the Pocketmags app for Windows, Android etc which allows you to read each issue on or offline. Good Luck Ian Edited By BackinBlack on 13/01/2018 14:05:14 Quote Link to comment Share on other sites More sharing options...
Peter Atkins Posted January 13, 2018 Share Posted January 13, 2018 Emailed Pocket mags from their help page and got a reply saying that they have added my subscription to my account. This allowed me to download. Lets see what happens next month? As Paul said some thing is going on somewhere? Have been a digital subscriber since the start and last month was first time I had issues. Pete Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted January 19, 2018 Share Posted January 19, 2018 I've been trying to access the digital magazines which I have on subscription. I keep receiving the messages " This site can't be reached www.mydigitalmagazine refused to connect " Reloading doesn't work. Is there a site problem? Gordon Quote Link to comment Share on other sites More sharing options...
Paul C. Posted January 19, 2018 Share Posted January 19, 2018 Same as you Gordon but it was working fine for me last evening so I suspect it's the site not us 😱😱 Paul. Quote Link to comment Share on other sites More sharing options...
Jon Laughton Posted January 21, 2018 Share Posted January 21, 2018 I have just received an additional copy of January edition a day after I received the February issue..no reason given. Very odd! Quote Link to comment Share on other sites More sharing options...
BackinBlack Posted January 21, 2018 Share Posted January 21, 2018 The service at mytimemedia and pocketmags seems to be deteriorating. Online issue nly available after resetting my subscription and I don't have my Feb issue yet. Seems to have got later and later over the last few months. There was a time when it dropped through the letterbox on the Monday prior to going on sale. Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted January 21, 2018 Share Posted January 21, 2018 Hi all, Just to let you know that i've contacted our IT guy about the digital issues here as I'm having the same problems with it asking me to load the new adobe flash player, which I've got. I know that we were having problems with the MTM server on Friday, which is why the digital editions were down for an hour then but I'm hoping I'll have an answer tomorrow for you. Beth Quote Link to comment Share on other sites More sharing options...
ken anderson. Posted January 22, 2018 Share Posted January 22, 2018 message for young Beth...I've sent you a PM re-my February issue of the mag -not been delivered....phoned-e-mailed to no avail .... ken Anderson...ne...1...where's me mag dept. Edited By ken anderson. on 22/01/2018 18:00:04 Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted January 22, 2018 Share Posted January 22, 2018 I'll get that sorted for you Ken. Quote Link to comment Share on other sites More sharing options...
ken anderson. Posted January 22, 2018 Share Posted January 22, 2018 Many thanks David...Ken anderson ne...1...mag dept Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted January 22, 2018 Share Posted January 22, 2018 Hi Ken, I've just PM'ed you. A new mag will be with you shortly! Beth Quote Link to comment Share on other sites More sharing options...
ken anderson. Posted January 22, 2018 Share Posted January 22, 2018 Many thanks Beth...also to your dad....young Ashers. Ken anderson ne...1...RCME fan club dept Quote Link to comment Share on other sites More sharing options...
BackinBlack Posted January 23, 2018 Share Posted January 23, 2018 Posted by ken anderson. on 22/01/2018 17:36:06: February issue of the mag -not been delivered....phoned-e-mailed to no avail .... ken Anderson...ne...1...where's me mag dept. Edited By ken anderson. on 22/01/2018 18:00:04 I have the same problem, no response form [email protected], apart from an automated email saying they've receive my query. I'll wait for today's post before trying anything else. Ian Quote Link to comment Share on other sites More sharing options...
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