Jon Laughton Posted February 27, 2019 Share Posted February 27, 2019 I ordered a fuel tank from Steve at Propguy on 9th Jan...he responded to say it was not in stock but expected new stock early February. I’ve repeatedly tried calling him, left voicemails and emailed him to no avail for the past two to three weeks to chase up delivery but had absolutely no response....having paid for the tank and a cradle (circa £39) I am a bit miffed to say the least. Has anyone else been able to contact Propguy or had similar issues in the last few weeks? Jon Quote Link to comment Share on other sites More sharing options...
Denis Watkins Posted February 27, 2019 Share Posted February 27, 2019 Read similar experiences to yours Jon **LINK** Quote Link to comment Share on other sites More sharing options...
Jon Laughton Posted February 27, 2019 Author Share Posted February 27, 2019 Thanks Denis I have ordered stuff from them before and whilst there have been delays at least I could get in contact to progress things...I wondered if anyone knew of any problems (health, etc) that may be affecting their ability to respond. Equally if there is another way of getting in contact with them that would help as I don't have any social media accounts... Edited By Jon Laughton on 27/02/2019 08:58:54 Quote Link to comment Share on other sites More sharing options...
MattyB Posted February 27, 2019 Share Posted February 27, 2019 This was posted on their Facebook page on 13th Feb... "Apologies if you are trying to call. I am away overseas, normal answering calls however Sim Card has decided to fail so I cannot receive make calls or texts until further notice. I can however respond to emails most times with 24 hrs. Our website and distribution of products are not effected apart from new requirements from HMRC which is preventing us from clearing imports at the present time. Very disappointed with HMRC the the last advisory was ' we aim to respond within 15 days'... Shambolic!" (NB - The "Shambolic" is part of his post, not my addition) Edited By MattyB on 27/02/2019 10:49:22 Quote Link to comment Share on other sites More sharing options...
Jon Laughton Posted February 27, 2019 Author Share Posted February 27, 2019 Thanks Matty - Shambolic doesn't do it justice! Quote Link to comment Share on other sites More sharing options...
Stephen Smith 14 Posted February 27, 2019 Share Posted February 27, 2019 Hope you paid with PayPal, never heard a good word about them. Quote Link to comment Share on other sites More sharing options...
PeterF Posted February 27, 2019 Share Posted February 27, 2019 Both times I have ordered from them the item was out of stock. I asked for a refund on one but that never materialised, however the prop did after 5 months. I will check the stock with them before ordering in the future. Quote Link to comment Share on other sites More sharing options...
Jon H Posted February 27, 2019 Share Posted February 27, 2019 This is why i wont take orders for things i dont have. If i dont have it/cant guarantee the delivery i wont take the order and certainly wont take any money. I know that causes frustration at times, and i admit its not the perfect solution, but this is the other option and i think its by far the greater of the two evils. I hope you get it sorted Quote Link to comment Share on other sites More sharing options...
Jon Laughton Posted February 28, 2019 Author Share Posted February 28, 2019 Well I’ve tried again to contact the proprietor to no avail. I can’t cancel my order and I can’t get in touch - not paid by PayPal either so contemplating ‘other’ legal avenues. Really frustrating! Quote Link to comment Share on other sites More sharing options...
Denis Watkins Posted March 1, 2019 Share Posted March 1, 2019 Jon, every year, we get a fright, and red alert with propguy, And every year, he turns up at all the shows. Whatever course you take, if you go to a show, look out for him. Usually, the website lists the shows Quote Link to comment Share on other sites More sharing options...
Jon Laughton Posted March 1, 2019 Author Share Posted March 1, 2019 Yes Denis - I have bought from him at Weston Park at the last two shows but I don't want to have to wait until June to either get my tank or my money back...either way there are some strong words coming his way! Quote Link to comment Share on other sites More sharing options...
Nigel R Posted March 1, 2019 Share Posted March 1, 2019 re MattyB's post, for some people, it's always someone else's fault. Quote Link to comment Share on other sites More sharing options...
leccy retah Posted March 1, 2019 Share Posted March 1, 2019 I have ordered from the PROPGUY on at least a dozen occasions and have always been happy with his service. It's not easy in this day and age to be a one man band, and if new products are to be brought to market time overseas (where 99% of the products we use come from) is going to be the only way to do business. Should he make sure that there is someone to talk to while he's away YES ! Our hobby is a shrinking market and anyone that is trying to expand their service to it should be given a little leeway and helped with constructive feed back. Not everyone is a natural business owner ! Quote Link to comment Share on other sites More sharing options...
Nigel R Posted March 1, 2019 Share Posted March 1, 2019 Leaving people dangling for two months isn't going to win anybody over. Regardless of giving leeway. Customer comes first. Communication is key here. Long run, people appreciate being kept in the loop. Stock not arriving as expected, let them know, offer them the choice of refund or wait, either way, they leave without a sour taste. If the shop is still running and the proprietor is expecting to take calls abroad, then perhaps more than one SIM card and/or phone might just have been a good idea, you know, in case. The whole thing sort of suggests a lack of organisation which doesn't bode well for mail order. If you're an insider and you know different, feel free to correct, that's just my impressions of the stuff that is posted here. Quote Link to comment Share on other sites More sharing options...
Gordon Tarling Posted March 1, 2019 Share Posted March 1, 2019 In this day and age of easy and instant communications, there can be no excuse for not replying to anyone within a reasonable period of time. I tried to contact Propguy some time ago with a query about a L/H prop and never had a reply, so I went elsewhere in the end. Quote Link to comment Share on other sites More sharing options...
Jon Laughton Posted March 1, 2019 Author Share Posted March 1, 2019 I finally got through on the phone at lunchtime - Steve has been in China. Still no fuel tank and it was all 'HMRC's fault'....so I cancelled the order and will chat to those wonderful guys at Steve Webb Models to get what I need. What a complete waste of my time! Quote Link to comment Share on other sites More sharing options...
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