David Hayward Posted August 3, 2022 Share Posted August 3, 2022 I ordered some model aircraft accessories worth £39.45 including P&P on-line from RC Model Store on the 5th July '22 (https://rcmodelstore.co.uk) and paid with a credit card via PayPal. The firm is based in Stotfold, Herts. I have used them successfully once before. The order comprised a JP electric fuel pump and three remote glow cable assemblies (1 Fastrax type with metal glow plug connector and two Logic types), i.e. all standard readily available items. My on-line account states that the items are 'On Order with Suppler (paid)'. When I placed the order, some items were said to be in stock while others were said to be available from the supplier within 1-2 days. However, when I phone the company to check progress, all I get is an answerphone message saying their staff are not free to answer the phone right now and would I leave a message or send an e-mail. I have left numerous messages in recent weeks requesting that they contact me and have also sent e-mails but have received no response whatsoever. Does anyone know if RC Model Store are still in business? I am not sure what I can do next. At present, RC Model Store has taken my money without delivering the goods! 1 Quote Link to comment Share on other sites More sharing options...
Nigel R Posted August 3, 2022 Share Posted August 3, 2022 If you can't get any luck out of repeated attempts to contact them then cancel via the credit card. A month for something that ought to have been with them in 1 or 2 days is a bit much. Quote Link to comment Share on other sites More sharing options...
kevin b Posted August 3, 2022 Share Posted August 3, 2022 As you paid with Paypal, then you should contact them first. Quote Link to comment Share on other sites More sharing options...
Nigel R Posted August 3, 2022 Share Posted August 3, 2022 oops yes, missed that. Quote Link to comment Share on other sites More sharing options...
John Lee Posted August 3, 2022 Share Posted August 3, 2022 I placed an order with them 21 Oct 2020. Other than an automated acknowledgement of my order I never received another word, or goods, from them despite multiple attempts on my part both direct & via PayPal. I eventually received a refund from PayPal on 10 Dec 2020. Quote Link to comment Share on other sites More sharing options...
Nigel R Posted August 3, 2022 Share Posted August 3, 2022 Just for balance... I've used their ebay shop a few times without issue. Quote Link to comment Share on other sites More sharing options...
kevin b Posted August 3, 2022 Share Posted August 3, 2022 Just Googled the store. Appears to be a unit on a small industrial estate and looks like a one man operation. Well stocked according to the photos. I wouldn't mind betting though that his landlord (or insurance company) doesn't know about all that glow fuel on open shelves ! 🔥 Judging by the opening hours it looks like it is also a part-time operation. Quote Link to comment Share on other sites More sharing options...
David Hayward Posted August 3, 2022 Author Share Posted August 3, 2022 Thanks for all your comments. I have contacted PayPal and they have now authorised a refund of £29.34. This is still £10.11 short of the total outlay I have incurred. I am not sure how they have come up with this very precise deduction but I am pursuing it with PayPal. Quote Link to comment Share on other sites More sharing options...
Andy J Posted August 3, 2022 Share Posted August 3, 2022 I had the same issue with that store, luckily got a full refund from Paypal. Would be interested to know if the store is still open as he did have good stock levels last time I called in. Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted August 4, 2022 Share Posted August 4, 2022 I don’t know if it’s relevant but they are closed on Wednesdays so perhaps calling today might produce a better result? Quote Link to comment Share on other sites More sharing options...
Hydeflyer Posted September 13, 2022 Share Posted September 13, 2022 I'm having the same issues. No response via phone or email and my online profile has been disconnected so I can't check the status of my order. Decide to go tp PayPal who immediately refunded part of the order value. I can't find where the rest is! If you Google RC Model Store reviews, check the Trustpilot ones and there are over 20 1 star reviews quoting the same issues. Goods paid for and not received and unable to contact supplier. Avoid them I'd say! 1 Quote Link to comment Share on other sites More sharing options...
Engine Doctor Posted September 13, 2022 Share Posted September 13, 2022 Use Rapid RC in future you won't have any problems there. Quote Link to comment Share on other sites More sharing options...
MattyB Posted September 13, 2022 Share Posted September 13, 2022 3 hours ago, Hydeflyer said: I'm having the same issues. No response via phone or email and my online profile has been disconnected so I can't check the status of my order. Decide to go tp PayPal who immediately refunded part of the order value. I can't find where the rest is! If you Google RC Model Store reviews, check the Trustpilot ones and there are over 20 1 star reviews quoting the same issues. Goods paid for and not received and unable to contact supplier. Avoid them I'd say! Ouch, that's not a good look.... https://uk.trustpilot.com/review/rcmodelstore.co.uk?stars=5 I wonder if that is the old proprieter of Mainly Models in Hitchin - he moved out to Stotfold when his rent in Hitchin was hugely increased, but that was to a different address. The old Mainly Models website is long since dead though, so could be unrelated... Quote Link to comment Share on other sites More sharing options...
Chris Walby Posted September 13, 2022 Share Posted September 13, 2022 4 hours ago, MattyB said: Ouch, that's not a good look.... https://uk.trustpilot.com/review/rcmodelstore.co.uk?stars=5 I wonder if that is the old proprieter of Mainly Models in Hitchin - he moved out to Stotfold when his rent in Hitchin was hugely increased, but that was to a different address. The old Mainly Models website is long since dead though, so could be unrelated... I don't think they are related at all, Barry at Mainly Models moved on with his main musical interest IIRC. I have visited rcmodelstore as its quite close by. Chap seems helpful and has quite a wide range of stock. There is a WhatsApp group which is handy to check before setting off to visit (not that helps most of you), but it saves me a wasted trip to know the shop is open. Disappointing to hear negative comments about a LMS as there are so few about nowadays. Quote Link to comment Share on other sites More sharing options...
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