JAJ Posted July 14, 2009 Share Posted July 14, 2009 Is this a good company ? A lot off nice EPP airplanes, won't to order bout first learn about company service please help JAJ Quote Link to comment Share on other sites More sharing options...
Fog Dart Posted July 14, 2009 Share Posted July 14, 2009 Very good, ive bought loads of stuff from them. Quote Link to comment Share on other sites More sharing options...
Dave Towell Posted July 14, 2009 Share Posted July 14, 2009 Always had great service. and thier EPP street fighter range are FANTASTIC! Graet fun cheap and so easy to fly as one review on there site says "the most fun you can have with your cloths on" now I wouldn't go that far but its pritty close. Quote Link to comment Share on other sites More sharing options...
Nobby159 Posted July 14, 2009 Share Posted July 14, 2009 Would recommend them to anyone, bought plenty from them Quote Link to comment Share on other sites More sharing options...
Tim Mackey Posted July 14, 2009 Share Posted July 14, 2009 No comment. Quote Link to comment Share on other sites More sharing options...
Vinno Posted July 14, 2009 Share Posted July 14, 2009 great quick service usually,cant fault em on that score.....however utterly shocking if you have a problem and pretty pants at communicating ! Quote Link to comment Share on other sites More sharing options...
Garry Pollard Posted July 14, 2009 Share Posted July 14, 2009 Thinking of using them myself, Just a little worried by Timbo s post of "No comment" Care to elaborate Tim before I get my fingers burnt Garry Quote Link to comment Share on other sites More sharing options...
Tim Mackey Posted July 14, 2009 Share Posted July 14, 2009 Only ever used them once, and had a problem - goods were returned and exchanged, only to fault immediately on first use. Returned again after exchange of pleasant emails etc, but refund or exchange was never made, despite assurances. Email assured me that he /they took "complaints" very seriously, and would do all he could to resolve. Never heard another thing, no reply to 4 further emails, and never got my £40 back. Once bitten..I dont return . Quote Link to comment Share on other sites More sharing options...
Keith Lewzey Posted July 21, 2009 Share Posted July 21, 2009 Blimey Timbo makes my whinge about £6.90 in P&P from Revolution Models look pretty tame. I have used Robotbirds several times & not had a problem, I will think twice again though! Quote Link to comment Share on other sites More sharing options...
Tim Mackey Posted July 21, 2009 Share Posted July 21, 2009 I beleive they may have changed hands / merged / summat recently, so things may be better now - as I said, only my personal experience. Quote Link to comment Share on other sites More sharing options...
Bas La Bois Posted February 11, 2010 Share Posted February 11, 2010 They may have changed hands but its still the same poor after care service. Recently bought an EPP SR-71 kit from them and noticed some carbon spares were missing. Emailed Andy and he replied that I should check again in case any other parts were missing. I did and there were seven parts missing. I described them as listed in the parts list and sent off the email. So far I've had two carbon spars and no replies to several emails. The missing parts were mainly piano wire parts and two 6" ally rods. It would hardly break the bank for RobotBirds but its the irritation of having bought a kit with loads of it missing. I won't be buying from Robot Birds again. Not reliable! Quote Link to comment Share on other sites More sharing options...
Rimmerrail Posted June 9, 2012 Share Posted June 9, 2012 Has it got any better? I have just put in a £200 order now I'm a little worried. Quote Link to comment Share on other sites More sharing options...
IanR Posted June 10, 2012 Share Posted June 10, 2012 I have used them 4/5 times in recent months with no problems in supply of a couple of EPP kits and lots and lots of sundry items. My only concern is when emailing a query re why some prop adaptors would accept an APC prop but others would not I got no reply. ( Sorted it myself after buying a prop reamer so no harm done.) Personally, I think this is because Andy tries to do too much and cannot cope. If he had competent staff and learned to delegate more... I reckon I'll be using them again - usually best prices and very prompt delivery. Did someone in a differant thread mention that Robotbirds had taken over BRC? Ian Quote Link to comment Share on other sites More sharing options...
MikeS Posted June 10, 2012 Share Posted June 10, 2012 Never used them myself but fellow flyers have and they are at most of the shows I go to. They are based near Northolt, Heathrow Quote Link to comment Share on other sites More sharing options...
Rimmerrail Posted June 11, 2012 Share Posted June 11, 2012 When you put an order in with them do you normally get a conformation email I've had nothing back from them, I placed the order on Friday. I've had conformation from pay- pal that the funds have gone. Quote Link to comment Share on other sites More sharing options...
Paul Marsh Posted June 11, 2012 Share Posted June 11, 2012 Robotbirds will be at Weston Park this weekend. Worth going, as most of the Uk's traders will be there, and the chance to put faces to names. Bought stuff off them before, only at trade shows. Quite experianced, as not knowing much about elec scene, just told them what I'd got, and sorted all the stuff out. Only problem is one has to pay for it all... Oh,well. Quote Link to comment Share on other sites More sharing options...
IanR Posted June 11, 2012 Share Posted June 11, 2012 Hello Rimmerrail Yes, I have received confirmation of receipt of order emails and notification of despatch emails. Ian Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted June 11, 2012 Share Posted June 11, 2012 I was less than impressed with their lack of response to a complaint. I was acting on behalf of a clubmate whose model's wings clapped hands on the first flight as I looped it - when I checked, the wing joiner was made from liteply and had sheared in line with the fuselage to wing joint. Response to several emails was zero but the model's owner decided he couldn't be bothered to take it any further after getting no joy either when he phoned them. My particular interest was that I was test flying it for him and certainly didn't do any manouevre that I wouldn't expect a supposed aerobatic model (Extra) should be capable of. I appreciate there may be two sides to any story but it would have, at least, been nice to have heard their viewpoint! Based on this I certainly don't intend to do any business with them. Quote Link to comment Share on other sites More sharing options...
Rimmerrail Posted June 11, 2012 Share Posted June 11, 2012 Whoops I should check my junk file in my email account more often just found 3 emails from them. Quote Link to comment Share on other sites More sharing options...
Gareth Evans 1 Posted June 9, 2017 Share Posted June 9, 2017 Was looking to buy a transmitter from them but asked if it was latest version,no reply.Send another enquiry, got a reply saying would look at stock and come back to me, but haven't, so in view of what I have seen written here, I will buy elsewhere.Thanks Quote Link to comment Share on other sites More sharing options...
Denis Watkins Posted June 9, 2017 Share Posted June 9, 2017 Top of the range staff and company What a shame if your email is in their spam folder As they cover their sales well and are competitively priced And they attend public shows Give it another try, or telephone A Tx is the most important part of our kit Quote Link to comment Share on other sites More sharing options...
Stuart C Posted June 9, 2017 Share Posted June 9, 2017 Always had good service from this company. I now design my models around stuff that they sell. Good business is all about reliability in the end. Quote Link to comment Share on other sites More sharing options...
malcolm woodcock 1 Posted June 16, 2017 Share Posted June 16, 2017 Ordered a bundle of goodies, charger, props, reamer etc on the 15th June received this morning the 16th June. All I can say is 'WOW', now that's what I call service. Now, all I have to do is get the Met Office to play ball. Quote Link to comment Share on other sites More sharing options...
Dave Bran Posted June 16, 2017 Share Posted June 16, 2017 Robotbirds is on my list with Vauxhall Cars, they might now sell great product, but due to their appallingly bad customer service (to then a high spending regular) I will never know. Oh, and fast delivery? Are they a courier as well then? Quote Link to comment Share on other sites More sharing options...
extra slim Posted June 16, 2017 Share Posted June 16, 2017 sadly same experience as Dave... things happen, but the way it was handled was unbelievable.. never again.. sorry Quote Link to comment Share on other sites More sharing options...
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