Pete B Posted August 4, 2016 Share Posted August 4, 2016 Moved your post to here, Robert - Beth looks in regularly and will be able to help, I'm sure. Pete Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted August 5, 2016 Share Posted August 5, 2016 Hi Robert, That's not something that I can see unfortunately but if you drop an email to [email protected] they will be able to provide this for you. Beth Quote Link to comment Share on other sites More sharing options...
Derek Stevenson Posted August 13, 2016 Share Posted August 13, 2016 Tried to order up for a years subscription but cannot see the "free gift" as advertised in the latest magazine?? Happy to order for a year with the freebe! Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted August 14, 2016 Share Posted August 14, 2016 Hi Derek, If you are a first time subscriber, then you should receive your free gift within a month of subscribing, however just to be safe, if you either email or call the below numbers, they will be able to process your subscription and confirm you will definitely receive a gift! Beth [email protected] UK - New, Renewals & Enquiries Tel: 0344 243 9023 (UK) - Lines open Mon - Fri - 8.00am - 8.00pm GMT & Sat - 9.30am - 3.30pm GMT Quote Link to comment Share on other sites More sharing options...
Derek Stevenson Posted August 15, 2016 Share Posted August 15, 2016 Thanks Beth, all done and dusted for the next 12 months, appreciate your speed attention 😆 Quote Link to comment Share on other sites More sharing options...
Tony H Posted September 8, 2016 Share Posted September 8, 2016 Please can you tell me what is included in each type of subscription? Which subscriptions include archive magazine access? Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 8, 2016 Share Posted September 8, 2016 Hi Tony, Take a look at the pricing sheet here... hopefully this helps. So the two subscription packages that you get access to the online archiver are the digital and the print & digital packages. Beth Edited By Beth Ashby Moderator on 08/09/2016 13:31:52 Quote Link to comment Share on other sites More sharing options...
Tony H Posted September 8, 2016 Share Posted September 8, 2016 Thanks Beth, That's all I needed to know.Tony Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted September 8, 2016 Share Posted September 8, 2016 Hi All I've been trying to open the October RCME digital edition, but the magazine viewer comes up black all over with no indication that its loading. Earlier digital editions come up on screen correctly. I've emailed subscriptions to advise them of the problem, but am wondering if anyone else has been similarly affected. Kind regards Gordon Quote Link to comment Share on other sites More sharing options...
Tony H Posted September 8, 2016 Share Posted September 8, 2016 Hi Beth,I've signed up to the digital subscription now. I've been emailed a 4 digit order number and a five digit account number. How long does it take for the subscription number to be emailed through?Tony Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 9, 2016 Share Posted September 9, 2016 Hi Tony, You'll get your subscriber number on the packaging of your first mag - but if you want it ASAP, pop [email protected] an email and they will be able to provide it for you. Beth Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 9, 2016 Share Posted September 9, 2016 Gordon, I don't seem to be able to see it either. I've contacted the people who load them and will get back to you if I hear anything. Beth Quote Link to comment Share on other sites More sharing options...
Tony H Posted September 9, 2016 Share Posted September 9, 2016 Hi Beth,I emailed them yesterday but no response so far. The confirmation email said the subscription number would be mailed to me. I've signed up for digital only so I won't get the number from the packaging I think.Tony Quote Link to comment Share on other sites More sharing options...
Steven S Posted September 9, 2016 Share Posted September 9, 2016 I'm having the same trouble as Gordon - just a black screen, and yet I can see all the other months normally. Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted September 9, 2016 Share Posted September 9, 2016 Phew!! Thank goodness I'm not alone with the blackout problem Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 9, 2016 Share Posted September 9, 2016 Hi Tony, They will definitely get back to you, it just may take a day or so. If you've only got the digital package, then the reply from them will definitely give you the right number. Beth Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 9, 2016 Share Posted September 9, 2016 Just as an update on the digital edition, we are working on it and hopefully it will be up and running very soon! Sorry for the delay Beth Quote Link to comment Share on other sites More sharing options...
Steven S Posted September 9, 2016 Share Posted September 9, 2016 Thanks - I can see the October digital issue now. Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted September 9, 2016 Share Posted September 9, 2016 Thanks Beth. I've just tuned in again and it's working now. Gordon Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 9, 2016 Share Posted September 9, 2016 No problem! Thanks for pointing it out Beth Quote Link to comment Share on other sites More sharing options...
chip Posted September 13, 2016 Share Posted September 13, 2016 Hi Beth. I haven't received my October 2016 magazine, which I should have received last week, on the ninth. Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 13, 2016 Share Posted September 13, 2016 Hi Chip, Sorry to hear that, I'm just doing a bit of finding out for you and will get back to you as soon as I hear anything. Beth Quote Link to comment Share on other sites More sharing options...
Fun Flyer Posted September 13, 2016 Share Posted September 13, 2016 I haven't received mine either! Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted September 13, 2016 Share Posted September 13, 2016 What's your subscriber number Fun Flyer? Then I can look into it for you. Beth Quote Link to comment Share on other sites More sharing options...
Fun Flyer Posted September 13, 2016 Share Posted September 13, 2016 Thank you. Subscription number: 400192078 The other mags to which I subscribe all arrive a few days before the publication date. I've unfortunately found this not to be the case with RCM&E in the past and having resubscribed it looks like there are still some problems with delivery. Quote Link to comment Share on other sites More sharing options...
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