Beth Ashby Moderator Posted October 2, 2015 Share Posted October 2, 2015 Hi Adrian, Technically when you renew you shouldn't get a free gift, this is purely a new subscribers offer. By renewing you get a discounted rate that new subscribers wouldn't. If you have received the gifts, your very lucky! Beth Quote Link to comment Share on other sites More sharing options...
paul bainbridge 1 Posted October 2, 2015 Share Posted October 2, 2015 You are lucky i never got my free gift when i initially subscribed. Before you say i got a discount value again, NO I DID NOT. This subscription was a gift from my mother so it was not possible to get it resolved without cancelling it and her geting the money back and re-ordering. Guess what, will i be renewing ? Never. Also some magazines arrive very late or not at all. It has cost me more to buy subscription + missing magazines than just buying them all from my local shop. Quote Link to comment Share on other sites More sharing options...
Erfolg Posted October 2, 2015 Share Posted October 2, 2015 Thank you for the reply Pete. It will be a frequent event, people changing address. With that assumption i hope things will be a non event, when the time comes. Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted October 2, 2015 Share Posted October 2, 2015 So you're all aware, our subscription department is going through a change, which in turn means change of contact information... if you have any questions or queries, change of address or missing magazines contact the subs department with the new information HERE . Any other problems, please email me at [email protected] Edited By Beth Ashby - Moderator on 02/10/2015 16:43:02 Quote Link to comment Share on other sites More sharing options...
ADRIAN BURGE Posted October 2, 2015 Share Posted October 2, 2015 I paid £45 for the subscription which is the price quoted in RCM&E. This does not appear to be a discounted price. Once again I state that the Free Gift Offer is not stated as being New Subscribers Only! Quote Link to comment Share on other sites More sharing options...
Geoff S Posted October 4, 2015 Share Posted October 4, 2015 Posted by Beth Ashby - Moderator on 02/10/2015 16:35:42: So you're all aware, our subscription department is going through a change, which in turn means change of contact information... if you have any questions or queries, change of address or missing magazines contact the subs department with the new information HERE . Any other problems, please email me at [email protected] Edited By Beth Ashby - Moderator on 02/10/2015 16:43:02 I wasn't aware of the changes when I paid for digital access back on 25 September. I got a return email telling me that I would receive a subscription number by post which obviously never arrived. I emailed just now and got an automated reply that changes were taking place and wouldn't be complete until 12 October. A pity I wasn't told when I paid or I would have waited. It seems strange that a digital payment for digital content falls back on paper postage for confirmation. Why on earth my subscription number couldn't be sent electronically is beyond me. Afer all the 'E' in the magazine's title used to mean 'Electronics' IIRC Geoff Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted October 4, 2015 Share Posted October 4, 2015 Hi Geoff, I'm sorry to hear you've had this problem. If you send your full name and address to me at [email protected], I will look into it for you. Beth Quote Link to comment Share on other sites More sharing options...
Geoff S Posted October 4, 2015 Share Posted October 4, 2015 Thanks, Beth. email sent. Geoff Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted October 5, 2015 Share Posted October 5, 2015 Adrian and Paul, I spoke with Kate from subscriptions today, if the code from the magazine was used to re-subscribe then a free gift would be sent to you. It normally takes up to 28 days but with the change of subscription provider currently happening, both your names have been put on the list to chase up. Paul, if you want to email me the list of magazines you haven't received, I can get these sent out to you ASAP. Beth Quote Link to comment Share on other sites More sharing options...
paul bainbridge 1 Posted October 8, 2015 Share Posted October 8, 2015 beth I am still missing the July and AUG issues. which now makes 3 out of 10 not a very good performance plus they come very late. Still not got the special. As for my subscription gift that never came. When i asked about this i was told my mother had got a special discounted price but she did not she paid the full price for a normal subscription. It was hard enough to get her to gift me my subcription in the first place. So i am not going to cancel it and resubcribe to get my gift and digital issues. I hope you can help me. Thx Paul P.s. the mag is great. Quote Link to comment Share on other sites More sharing options...
Kevin 216 Posted October 9, 2015 Share Posted October 9, 2015 Having has two reminders that my print subscription is coming to an end (Dec 12), the last reminder has an offer for a special price of £39, I decided to apply on line. The email response I received said I would receive confirmation by post nothing has arrived, I know it has only been two weeks but I am not sure if the subscription application has been successful, it hardly a seamless change from one service to another. Kevin Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted October 9, 2015 Share Posted October 9, 2015 Paul, If you email me your address then I will get the two missing magazines sent out to you. And once the subs changeover has completed, they will look into your missing gift for you. Kevin, if you want to email me your subscription number, then I will ask the subs team to look into it and double check everything for you. [email protected] Beth Quote Link to comment Share on other sites More sharing options...
Tim C Posted October 16, 2015 Share Posted October 16, 2015 I have 'lost' the option to access the digital online RCM&E magazine, it was fine up to about a week ago, now the option has disappeared, I am logged in OK and the subscription is still current, any ideas? Quote Link to comment Share on other sites More sharing options...
Lorenz Mueller Posted October 19, 2015 Share Posted October 19, 2015 Just wondering - has the autumn special been sent at the usual date? Judging from previous deliveries, mine is a week late now... Lorenz Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted October 19, 2015 Share Posted October 19, 2015 Hi Lorenz, The special was sent out at the same time as normal, if you send me an email with your subscriber number and postal address, I'll see if I can find out where it is for you! Beth Quote Link to comment Share on other sites More sharing options...
Braddock, VC Posted October 31, 2015 Share Posted October 31, 2015 Although I am a subscriber, I can't get into the subscriber area. I think it's because I returned as a subscriber after cancelling a previous subscription. I don't have my current subscriber number. Is it possible to upgrade me? Quote Link to comment Share on other sites More sharing options...
Pete B Posted October 31, 2015 Share Posted October 31, 2015 I've PM'd you, Braddock.... Pete Quote Link to comment Share on other sites More sharing options...
Eric Van Norman Posted November 3, 2015 Share Posted November 3, 2015 Hello, I seem to have lost access in the subscriber area and to the archives. I am a digital subscriber and have an email titled "RCM&E DIGITAL Subscription Confirmation" which shows my subscription ends with March 2016 and includes a subscription number. I did verify the number is that shown in my profile. What do I need to do next? Not sure who to contact. Thanks Quote Link to comment Share on other sites More sharing options...
Terry Loram Posted November 3, 2015 Share Posted November 3, 2015 NO access yet to the new secureorder web site, E-mails could not be delivered either to the new mail box, I assume you have a delay in change over. If this is the case it would be nice to have it on the forum so we all know the latest info on the changes. Best regards.. Terry .. Quote Link to comment Share on other sites More sharing options...
Pete B Posted November 3, 2015 Share Posted November 3, 2015 Posted by Eric Van Norman on 03/11/2015 02:50:21: I seem to have lost access in the subscriber area and to the archives. What do I need to do next? Not sure who to contact. You could try emailing the RCME email address found in the Subs FAQ's page here, Eric. However, considering Terry's post, I'm keeping my fingers crossed that that address will work.... Pete Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted November 3, 2015 Share Posted November 3, 2015 Terry, I've emailed the secure order quite a few times this morning and all have gone through fine, so there shouldn't be a problem. If you still can't get yours to go through, feel free to send it to me and then I can forward it on for you. And Eric, in case you see here before your emails, I've sent on your email for you to secure order. Beth Quote Link to comment Share on other sites More sharing options...
Max Z Posted November 3, 2015 Share Posted November 3, 2015 Can somebody tell me what the status of the November issue is? If it was released around the 10th of the month before as usual, my copy is late again........ (foreign subscription). Max. Edit: Never mind, it just dropped into my mailbox! Never fails..... Edited By Max Z on 03/11/2015 14:49:23 Quote Link to comment Share on other sites More sharing options...
AVC Posted November 3, 2015 Share Posted November 3, 2015 Hi. I have a problem / query with my subscription. I've been subscribed to RCM&E since 2012. I should have a 5% discount in MyHobbyStore.co.uk but the true is that I've never been able to do it. In previous years, my subscription number wasn't recognized. This year the situation is "slightly" different: if I go to My account, there isn't even a box to input the subscription number (it's supposed to be in the section "My Preferences" which doesn't exists. Also, the section "Contact details" should have this option, but again it isn't there...) I sent an email to "Subscriptions" asking what it should be a simple question, but so far I haven't received any answer. Could anybody here help me with this please? Thanks Alex Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted November 3, 2015 Share Posted November 3, 2015 Hi Alex, The subscriptions department can take up to two working days to reply with an answer and I think that they're your best option as they're the only ones who can see into your subscription. Hopefully you should hear from them soon, if you don't, drop me a email or pm. Beth Quote Link to comment Share on other sites More sharing options...
AVC Posted November 3, 2015 Share Posted November 3, 2015 Thanks Beth, I'll give them a chance. Regards Alex Quote Link to comment Share on other sites More sharing options...
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