Michael Adams 3 Posted November 22, 2017 Share Posted November 22, 2017 This is really strange I have not received an issue for 3 three months now so can some one please explain as my subscription had not run out. does some one owe me magazines or money back. I may be on the wrong magazine it may be the RC Model world, but surely both come from the same group. Mike. Edited By Biggles' Elder Brother - Moderator on 22/11/2017 23:02:58 Quote Link to comment Share on other sites More sharing options...
David Ashby - Moderator Posted November 23, 2017 Share Posted November 23, 2017 Sorry Michael, we can't help you. RC Model World was made by a competitor business to RCM&E and closed at the end of July when its maker went into receivership. Your enquiry should be directed to the official receiver. Quote Link to comment Share on other sites More sharing options...
Michael Adams 3 Posted November 23, 2017 Share Posted November 23, 2017 Thank you David, I just do not think it is worth the bother, it seems that the customer is always the looser. Some one must have known just what was going on but did have the decency to let every one know. Thanks again. Quote Link to comment Share on other sites More sharing options...
Max Z Posted November 28, 2017 Share Posted November 28, 2017 Unless it is later than normal I should have received the December issue by now, but I haven't (Netherlands). Any reasons why? Max. Quote Link to comment Share on other sites More sharing options...
Max Z Posted November 28, 2017 Share Posted November 28, 2017 Hurray, it comes through my mailslot this very moment. Max. Quote Link to comment Share on other sites More sharing options...
Pete B Posted November 28, 2017 Share Posted November 28, 2017 Mine delivered today in France as well, Max! Pete Quote Link to comment Share on other sites More sharing options...
Malcolm Fisher Posted December 4, 2017 Share Posted December 4, 2017 It looks as though my copy of this year's Special has gone astray as I have not yet received it. Can this be dealt with via this thread? Malcolm Quote Link to comment Share on other sites More sharing options...
Pete B Posted December 4, 2017 Share Posted December 4, 2017 Beth will normally look in daily to answer any queries raised here but if you go to one of her posts above and click on 'Message member', you can PM her directly, Malcolm. Pete Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted December 6, 2017 Share Posted December 6, 2017 Peter posted question about jetsupplement missing with my Dec issue on wrong thread You suggested I could see it on digital archive,I'm afraid I can't do that as I have print only sub. I called a friend who also subscribes and he missed out also. Don't overseas subscribers get it? I'm in Tasmania. Regards Steve ' Quote Link to comment Share on other sites More sharing options...
Pete B Posted December 6, 2017 Share Posted December 6, 2017 Hi Steve, That's a blow - it was only available as a paper copy to UK subscribers (I didn't get one either as I'm in France). See Beth's post on 22/11 above.. Sorry! Pete Quote Link to comment Share on other sites More sharing options...
Steve Ralph Posted December 7, 2017 Share Posted December 7, 2017 I get the following answer Your Print subscription to RCM&E Magazine no longer allows you access to the Digital archive. So it appears we miss out. Just as we don't get gifts for subscribing. We do get the free plans so I guess that's good. Steve Quote Link to comment Share on other sites More sharing options...
Richard Keene 1 Posted December 15, 2017 Share Posted December 15, 2017 Hi I am confused I have just noticed £13.25 that has been direct debited from my account on the 14th Dec and it's my time media that has took it is this normal I thought it was a one off payment is there a way I can find out what is going on this is the only thing I use that is with my time media Quote Link to comment Share on other sites More sharing options...
Chris Stevenson Posted December 16, 2017 Share Posted December 16, 2017 I see the January edition is available today but although I have a print and digital subscription renewed last March for 12 months I cannot download it. I have tried restoring subs with my no without success, apparently it is being referred to the technical department. I have tried emailing the subs dept but there is no way of sending the email. Please can someone restore my access. Thanks Chris Quote Link to comment Share on other sites More sharing options...
Pete B Posted December 16, 2017 Share Posted December 16, 2017 Hi Richard, I can't help re the DD but I'll make sure Beth Ashby sees your post after the weekend Chris, I've just checked on Pocketmags and the Jan issue isn't yet shown - hopefully it will be up in the next couple of days.... Pete Quote Link to comment Share on other sites More sharing options...
Chris Stevenson Posted December 16, 2017 Share Posted December 16, 2017 Hi Pete, it is showing available this morning, if I am willing to part with £6.99. Chris Quote Link to comment Share on other sites More sharing options...
Robert Armstrong 2 Posted December 17, 2017 Share Posted December 17, 2017 Problem with Pocketmags. Not the first either. The new issue showed up but it wants me to buy it. Tried logging in again. Success reported. Still wants money. My subscription doesn't run out till Feb 2018. Though I am never sure whether that means the February Issue (which comes out in January) or the issue which comes out in February (the March issue). I probably ask every year when I renew, but the n forget. Quote Link to comment Share on other sites More sharing options...
BackinBlack Posted December 17, 2017 Share Posted December 17, 2017 Similar problem here. Had to put my RCME order number in and reactivate pocketmags. After a few hours I was able to view Jan 2018 issue in the Pocketmags PC app. Quote Link to comment Share on other sites More sharing options...
Robert Armstrong 2 Posted December 17, 2017 Share Posted December 17, 2017 I tried the option 'Iam an an existing subscriber etc.." and successfully logged in. It let me download a back issue, but still wants me to pay for the current issue. On iPad. I can access the current digital issue from my laptop OK. Quote Link to comment Share on other sites More sharing options...
Paul C. Posted December 17, 2017 Share Posted December 17, 2017 Checked my subscription expiry date 16-3-2018 but pocket mags wants me to pay for the latest one? Something is not quite right 😕 either my expiry date or their system I am not going to renew until I find out what correct, never had a reminder to say I am due for renewal thought I would have had one if it was due.😨 Paul. Quote Link to comment Share on other sites More sharing options...
Paul C. Posted December 17, 2017 Share Posted December 17, 2017 Forgot to say my digital is still working so I can view the latest mag there. Paul. Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted December 18, 2017 Share Posted December 18, 2017 Hi Chris, It could be worth checking the issue again today and/or refreshing your browser and clearing your caches. Sometimes everything gets a bit stuck and says you should be paying when you don't need to, clearing caches can sometimes work wonders! If you don't have any luck, PM me your subs number or address and I'll look into it further for you. Richard, This sounds like a direct debit for our print and digital subscription, if you'd like to PM me with your address, I'll look into it for you. Beth Quote Link to comment Share on other sites More sharing options...
Chris Stevenson Posted December 18, 2017 Share Posted December 18, 2017 Thanks Richard and Beth, problem resolved satisfactorily. Best wishes to all at RCM&E. Chris Quote Link to comment Share on other sites More sharing options...
Robert Armstrong 2 Posted December 18, 2017 Share Posted December 18, 2017 I used the 'report an issue' feature in the Pocketmags app, which sent an email to them. To my surprise, I got an email back within a couple of hours to say that they had 'added the issue to my account'. Pleased that they fixed it so quickly, slightly worried by the terminology that the issue may recur with the next issue. Wonder if there is a wider problem? Change of year on the issue not matching subscription details in some way? Quote Link to comment Share on other sites More sharing options...
Paul C. Posted January 5, 2018 Share Posted January 5, 2018 Hi, my current subscription runs out in a couple of months currently have paper and digital . I am finding that I am using the digital most of the time so thinking of going digital only. My question is that I realise I will no longer get the free plan but if I wanted a specific one would I have to try and get a back issue of the mag or are sarik going to be able to supply. Cheers, Paul. Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted January 8, 2018 Share Posted January 8, 2018 Hi Paul, If you did go digital only and wanted a specific plan, all back issues which include the plan can be purchased separately through www.mags-uk.com. Only certain plans will be going over to Sarik, so your safest bet is to buy the back issue and then you will also have the article. Beth Quote Link to comment Share on other sites More sharing options...
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