Spikey Posted May 21, 2013 Share Posted May 21, 2013 Just now received my first piddling little order from ModelFixings. All correct, all beautifully packed, and complete with a proper invoice/recipt. I emailed them the order less than 19 hours ago! Quote Link to comment Share on other sites More sharing options...
Dwain Dibley. Posted May 21, 2013 Share Posted May 21, 2013 I have to agree, and these boys don't care how big or small your order is, it's always the same spot on, top notch service. D.D. Quote Link to comment Share on other sites More sharing options...
Martin Harris - Moderator Posted May 21, 2013 Share Posted May 21, 2013 100% success rate in getting the items ordered next day. A fine example of how to get a loyal customer base - they are my first choice for fixings.... Quote Link to comment Share on other sites More sharing options...
Steve Hargreaves - Moderator Posted May 21, 2013 Share Posted May 21, 2013 Yep agreed......if I need bolts & screws Modelfixings is where I head...... Quote Link to comment Share on other sites More sharing options...
andy watson Posted May 21, 2013 Share Posted May 21, 2013 My default supplier.................. although they seem to sell so many little bits and pieces I really really need that that cheap packet of screws I need always seems to cost more than I meant! Quote Link to comment Share on other sites More sharing options...
Adrian Smith 1 Posted May 21, 2013 Share Posted May 21, 2013 Yes ModelFixings are a gem to deal with. All my nuts & bolts come from here plus glues too. I always get my replacement engine bearings from here......top notch! Keep up the good work folks as such good customer service is not always easy to find. Quote Link to comment Share on other sites More sharing options...
cymaz Posted May 21, 2013 Share Posted May 21, 2013 Been using M.F. for years.........wouldn't go anywhere else. Had a problem with a bad batch of cap haed screws. MF replaced free of charge didn't want the old ones back. Checked out the next shipment for quality control. They are masters of customer care.........and you can tell I said that Edited By cymaz on 21/05/2013 12:37:35 Quote Link to comment Share on other sites More sharing options...
Former Member Posted May 21, 2013 Share Posted May 21, 2013 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
Pete B Posted May 21, 2013 Share Posted May 21, 2013 What PV said..... Pete Quote Link to comment Share on other sites More sharing options...
Peter Miller Posted May 21, 2013 Share Posted May 21, 2013 Have been using them for many years. Incredible service, superb range of goods.. can't be beaten Quote Link to comment Share on other sites More sharing options...
PeterB Posted May 21, 2013 Share Posted May 21, 2013 What more can be said, they are the best. Quote Link to comment Share on other sites More sharing options...
Rob Lewis Posted May 22, 2013 Share Posted May 22, 2013 Am i the only one with a slight negative here then? I admit i've never had any problems with anything i've ordered, always excellent service. But a few months ago i emailed them enquiring if an item was available in a different size. Nothing, not a squat recieved back. About a week later i tried again. Still no response. Someone else got my business and modelfixings got a negative mark in my black book. Haven't been back since. Quote Link to comment Share on other sites More sharing options...
cymaz Posted May 23, 2013 Share Posted May 23, 2013 Phone them up, they won't bite Quote Link to comment Share on other sites More sharing options...
Rob Lewis Posted May 23, 2013 Share Posted May 23, 2013 Posted by cymaz on 23/05/2013 06:42:19: Phone them up, they won't bite Thats all well and good if i can get to a phone to ring them during office hours. Most of my modelling time is late at night when only the internet is open..... But surely that shouldn't make a difference, if they advertise an email address on the website it should be answered. That said, it won't stop me going back again if i can't get something elsewhere, they just won't be my first port of call. Quote Link to comment Share on other sites More sharing options...
cymaz Posted May 23, 2013 Share Posted May 23, 2013 Sorry Rob, I'm lucky to be home in the afternoon. Writing to them could be another idea. Quote Link to comment Share on other sites More sharing options...
Rob Lewis Posted May 23, 2013 Share Posted May 23, 2013 A stamp costs more than most of their screws these days, lol. I don't need the bits anymore so no harm done. Hopefully it was just an oversight as usually you only hear good things about them. Quote Link to comment Share on other sites More sharing options...
Stevo Posted May 25, 2013 Share Posted May 25, 2013 Another vote for them. Thier hex headed servo screws are excellent - I use them for everything!!! HOWEVER I have used the larger version (3mm) and the head strips instantly. But I've purchased allsorts from them. Excellent service indeed. Quote Link to comment Share on other sites More sharing options...
John F Posted January 25, 2014 Share Posted January 25, 2014 Anyone know if there's an issue with their website or have they gone under? I placed and received an order two weeks ago but had no luck for the past two days getting on their website for another order. Quote Link to comment Share on other sites More sharing options...
Jimbo565 Posted January 25, 2014 Share Posted January 25, 2014 Just tried them,website gone ?? Quote Link to comment Share on other sites More sharing options...
Stevo Posted January 25, 2014 Share Posted January 25, 2014 No...No...No....... None of thier pages are working at all...I placed an order before Xmas and it took a while to come through though. This really is a tragedy if they have gone under... Anyone recommend anywhere else??? Quote Link to comment Share on other sites More sharing options...
Graham Biddulph Posted January 25, 2014 Share Posted January 25, 2014 Yes, just tried the website also, GONE. Quote Link to comment Share on other sites More sharing options...
Dave Miller Posted January 25, 2014 Share Posted January 25, 2014 Looks like sever trouble; it would not be the first web site to go down for a while, and most certainly will not be the last. Quote Link to comment Share on other sites More sharing options...
Martin Whybrow Posted January 25, 2014 Share Posted January 25, 2014 Seems they have a history of their website going down, judging by comments on other forums; the domain is still registered to them but the error message (403) is forbidden rather than page not found, which seems to indicate a deliberate removal of the page, possibly nefariously. Let's hope they haven't gone under. Oh, has anyone tried ringing them???? Quote Link to comment Share on other sites More sharing options...
Stevo Posted January 25, 2014 Share Posted January 25, 2014 just spent the last 10 mins looking for a number... Quote Link to comment Share on other sites More sharing options...
Stevo Posted January 25, 2014 Share Posted January 25, 2014 +44 1158548791 ALL IS NOT LOST!!!!!] They answered, thier site was moved to another server by thier ISP and managed to er... (I won't quote what he said! Messed it all up. Still VERY MUCH in business Quote Link to comment Share on other sites More sharing options...
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