kevin b Posted March 17, 2017 Share Posted March 17, 2017 Going back to an earlier post. Futaba do have a service centre in the UK. Ripmax. I recently sent them a transmitter I had broken (hit the wrong switch and an electric model burst into life and bit it) and was in touch with their repair engineer. They only have one and he is extremely pleasant and helpful. the transmitter was repaired very quickly at reasonable cost and he replaced the broken case parts as well FOC. If there is only one person dealing with futaba radio faults and he has time to converse with the customers, does that say anything about the product ? It would be interesting to see a chart of all of the manufacturers warranty claims statistics. Quote Link to comment Share on other sites More sharing options...
Kim Taylor Posted March 17, 2017 Share Posted March 17, 2017 Posted by Gordon Whitehead 1 on 17/03/2017 18:49:24: Posted by Justin K. on 17/03/2017 15:46:36: Posted by Gordon Whitehead 1 on 17/03/2017 15:30:10: Page 27 of the latest RCME has a pointer to the latest gen. It tells us to visit www.horizonhobby.eu Surfing that site, eventually you'll find in the FAQs that there is a service centre in UK. http://www.horizonhobby.co.uk/service-advice/index.html Hope this helps. Gordon Wooosshhh Eh?? The info on the website is out of date, their entire operation in the UK is closing for the last time on 31st March and all service enquiries are being passed over to Germany as of iirc 13th of this month. Which is the subject of this thread, hence the whoosh parrot!! Kim Quote Link to comment Share on other sites More sharing options...
Former Member Posted March 17, 2017 Share Posted March 17, 2017 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
Guvnor Posted March 17, 2017 Share Posted March 17, 2017 Posted by kevin b on 17/03/2017 19:48:56: If there is only one person dealing with futaba radio faults and he has time to converse with the customers, does that say anything about the product ? Yes. It says that hardly anyone buys Futaba. ALL radios have faults. Spektrum undoubtedly have more faults, but they will, there must be ten times the number sold as all the other makes put together.... Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted March 17, 2017 Share Posted March 17, 2017 Posted by Kim Taylor on 17/03/2017 20:09:04: The info on the website is out of date, their entire operation in the UK is closing for the last time on 31st March and all service enquiries are being passed over to Germany as of iirc 13th of this month. Which is the subject of this thread, hence the whoosh parrot!! Kim Thanks for your much more helpful comment Kim. I had read the entire thread but in the absence of any definite evidence, interpreted the comments regarding Horizon UK's future as possibly just hear-say. The Horizon ad in the latest RCME now looks completely cynical as there's no hint of any move, though the acquisition of Stauffenbiel is hinted at. In the same issue, David Ashby reviews the Spekky DX20, and the data table says that UK distribution of this 1250 quid outfit is by Horizon Hobby UK. It looks as if both RCME and HH have been caught on the hop regarding the move, if the magazine info isn't up to date. Gordon. Quote Link to comment Share on other sites More sharing options...
Paul C. Posted March 17, 2017 Share Posted March 17, 2017 Any chance of explaining what a 'woosh ' 😦 Quote Link to comment Share on other sites More sharing options...
Former Member Posted March 17, 2017 Share Posted March 17, 2017 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
Paul C. Posted March 17, 2017 Share Posted March 17, 2017 At least it wasn't diesel 😂 Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted March 17, 2017 Share Posted March 17, 2017 From Google: "Whoosh is an intuitive and easy to use mobile parking application, using GPS locations to automatically identify where you are parked". The ad doesn't mention parrots, though. Quote Link to comment Share on other sites More sharing options...
Geoff S Posted March 17, 2017 Share Posted March 17, 2017 Posted by Percy Verance on 17/03/2017 20:13:26: Well Kevin, my Multiplex sets have spent precisely zero time at the service agent having their nil number of faults sorted....... I've not used anything else for 27 years, so I've no idea about the others. Edited By Percy Verance on 17/03/2017 20:15:48 Well, I've had a couple of problems with my Mux3030. First was one very cold morning it didn't transmit at all. I returned it to Germany and they replaced the RF board and I had no more problems on that score. I didn't lose a model as It failed before I even started an engine. Second was more serious when a wire broke connecting the joystick which meant I had no elevator or aileron. Fortunately the model (Flair Puppeteer) landed unharmed. No idea why the wire broke because the stress relief clamp meant it wasn't flexed at all. I repaired it myself and it's been working fine ever since. Even the highest quality kit fails sometimes. I've had Campagnolo seat pins break on my bike and they've been the best for years and very expensive. I've had BMW motorcycle crankshafts break as well. Perhaps I'm a Jonah Geoff Quote Link to comment Share on other sites More sharing options...
.. Posted March 18, 2017 Share Posted March 18, 2017 Posted by Paul C. on 17/03/2017 21:47:19: Any chance of explaining what a 'woosh ' 😦 The woosh is to point out that the key information on what has happened seems to have gone woosh straight over the heads of some on the thread. It's been fairly common knowledge that Horizon are pulling out of the UK and as Guvner points out in his post redundancy notices have unfortunately been handed out. So in reality no one has been "caught on the hop" its just an out of date web page. Quote Link to comment Share on other sites More sharing options...
Dave Bran Posted March 18, 2017 Share Posted March 18, 2017 Oh Dear Oh Dear Oh Dear.................... For goodness sake Guys,,,,,,,,,,,, MY radio is far better than yours, it never goes wrong, etc, etc, etc, (So's my car, BTW) ........................... YAWN................................................... Parrot? Better watch https://www.youtube.com/watch?v=4vuW6tQ02 Edited By Dave Bran on 18/03/2017 08:13:09 Quote Link to comment Share on other sites More sharing options...
tigerman Posted March 18, 2017 Share Posted March 18, 2017 I have jump ship I have got fed up with all the so called problems with the DX6 ,can not be having it !.I need a transmitter that I have confidence in and knowing that I do not have to worry about will my DX6 let me down .I was going to replace it with a DX9 but I see they have issue! So I have splash a lot of cash and replaced all my models over to Futaba .Now I am enjoying my flying again .I have confidence in my radio gear and I do not have to worry if anything goes wrong with my radio gear I do not have to post it of to Germany I can post it of to North London to be repaired!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Peter Miller Posted March 18, 2017 Share Posted March 18, 2017 Posted by tigerman on 18/03/2017 08:39:17: I have jump ship I have got fed up with all the so called problems with the DX6 ,can not be having it !.I need a transmitter that I have confidence in and knowing that I do not have to worry about will my DX6 let me down .I was going to replace it with a DX9 but I see they have issue! So I have splash a lot of cash and replaced all my models over to Futaba .Now I am enjoying my flying again .I have confidence in my radio gear and I do not have to worry if anything goes wrong with my radio gear I do not have to post it of to Germany I can post it of to North London to be repaired!!!!!!!!!!!! If you look at the thread and the Horizon website you will see that you post it to Harlow which is in Essex. Quote Link to comment Share on other sites More sharing options...
Guvnor Posted March 18, 2017 Share Posted March 18, 2017 Posted by Peter Miller on 18/03/2017 08:52:04: Posted by tigerman on 18/03/2017 08:39:17: I do not have to post it of to Germany I can post it of to North London to be repaired!!!!!!!!!!!! If you look at the thread and the Horizon website you will see that you post it to Harlow which is in Essex. Peter. It's Germany. HH UK closes down next week... Quote Link to comment Share on other sites More sharing options...
.. Posted March 18, 2017 Share Posted March 18, 2017 You couldn't make this up 😂😂😂 Quote Link to comment Share on other sites More sharing options...
Paul C. Posted March 18, 2017 Share Posted March 18, 2017 Can't wait to post a 'woosh' now that I know what it means and without fear of upsetting the mods. Thanks for the info Justin 👍 Paul. Quote Link to comment Share on other sites More sharing options...
Peter Miller Posted March 18, 2017 Share Posted March 18, 2017 Oh Well.As my two original DX7s from the first days they came into the country have never given a spot of trouble I don't suppose it will make a lot of difference to me. Quote Link to comment Share on other sites More sharing options...
.. Posted March 18, 2017 Share Posted March 18, 2017 Glad to help Paul , you've just missed an opening. Quote Link to comment Share on other sites More sharing options...
Ernie Posted March 18, 2017 Author Share Posted March 18, 2017 Perhaps you all remember my original post and query? Well, Ive had a few emails from Cathy at Horizon hobbies in Germany. She replies like "donner and blitzen" but hasnt been much help. She has contacted the French office, so they must have something still running in France. They say they never got the RX, so there is not much to argue about. They never reply to me I'll keep you posted ernie Quote Link to comment Share on other sites More sharing options...
Former Member Posted March 18, 2017 Share Posted March 18, 2017 [This posting has been removed] Quote Link to comment Share on other sites More sharing options...
MattyB Posted March 18, 2017 Share Posted March 18, 2017 Posted by Steve J on 18/03/2017 09:10:03: Posted by Gordon Whitehead 1 on 17/03/2017 20:56:33: the acquisition of Stauffenbiel is hinted at. Horizon bought Staufenbiel in 2014. Steve Indeed, just like they were back on page 1 of this thread! 😂😂😂 Woosh! Quote Link to comment Share on other sites More sharing options...
Bill_B Posted March 18, 2017 Share Posted March 18, 2017 I wonder what thoughts Ali Machinchy has on this issue..... Quote Link to comment Share on other sites More sharing options...
.. Posted March 18, 2017 Share Posted March 18, 2017 Posted by Bill_B on 18/03/2017 09:19:12: I wonder what thoughts Ali Machinchy has on this issue..... A bit of trepidation I would imagine? The same as any employee who see's restructuring, closures and redundancies occurring within the company that employs you. That's just life tho unfortunately we've all been there. Quote Link to comment Share on other sites More sharing options...
Gordon Whitehead 1 Posted March 18, 2017 Share Posted March 18, 2017 Posted by Paul C. on 18/03/2017 09:00:39: Can't wait to post a 'woosh' now that I know what it means and without fear of upsetting the mods. Thanks for the info Justin 👍 Paul. Me too. It's a nice short sweet put-down. Is there a correct spelling? Gordon Quote Link to comment Share on other sites More sharing options...
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