John Smith 50 Posted June 12, 2018 Share Posted June 12, 2018 Does anyone have a phone number for www.propguy.co.uk? I can't seem to get a reply via email. Thanks Quote Link to comment Share on other sites More sharing options...
Paul Marsh Posted June 12, 2018 Share Posted June 12, 2018 He'll be at Weston Park this weekend. Quote Link to comment Share on other sites More sharing options...
Adrian Smith 1 Posted June 13, 2018 Share Posted June 13, 2018 John, in the few times I have had dealings with propguy I have found them notoriously difficult to communicate with. There is a thread here from me during last year on my experiences which were both frustrating and unsatisfactory. Hence, I stopped using them as a supplier. Seems they haven’t improved then. Quote Link to comment Share on other sites More sharing options...
Ian Denny Posted June 13, 2018 Share Posted June 13, 2018 I have had a falcon carbon prop and spinner on order since 24 May. On 29 May I emailed for an update and next day received a reply advising that both items were out of stock. I was offered a full refund or the option to wait 7-10 days for the items to be re-stocked. As I needed a prop to fly, I sourced a cheap wooden one from another supplier, but advised I would wait for the items from Propguy. I emailed again this Monday for an update, and as yet have not received a response or a delivery. As I am going to Weston Park this weekend, I will do as Paul Marsh suggested and pay Propguy a visit. Quote Link to comment Share on other sites More sharing options...
John Smith 50 Posted June 13, 2018 Author Share Posted June 13, 2018 Great... sounds like another probuild. Ian, that's pretty much what has happened to me, except I took the refund option and haven't heard a thing. I have emailed since but haven't had a response, I can see why they don't use paypal now.... I won't be at weston so not an option for me, i'll just have to keep emailing then contact the credit card company i guess. Quote Link to comment Share on other sites More sharing options...
Gordon Tarling Posted June 13, 2018 Share Posted June 13, 2018 Just another trader who appears to ignore emails. I appreciate that most traders are busy people, but surely, communication is key if you want people's business. I went elsewhere after two enquiries to Propguy went unanswered. Quote Link to comment Share on other sites More sharing options...
Andy Meade Posted June 13, 2018 Share Posted June 13, 2018 They actually replied to my recent emails within an hour or two of me sending it. I didn't appreciate the fact that when a quarter scale pilot I ordered from them and shown as "in stock", will actually take "7 to 10 days to reach them". To reach them! Well, I'm so glad I paid for next day delivery now.... Edited By Andy Meade on 13/06/2018 10:13:40 Quote Link to comment Share on other sites More sharing options...
John Smith 50 Posted June 13, 2018 Author Share Posted June 13, 2018 Posted by Gordon Tarling on 13/06/2018 10:06:30: Just another trader who appears to ignore emails. I appreciate that most traders are busy people, but surely, communication is key if you want people's business. I went elsewhere after two enquiries to Propguy went unanswered. I have noticed this a lot with the "Plane" model shops, I've been flying helis for 5 years now and never had any issues with communicating with the model "heli" shops, I mainly order from the big 3 but have ordered from several others. I've always had good communication either by phone or email, I even had one call me at midnight in response to an email to help me resolve an issue. I have noticed a lack in customer service especially when it comes to communicating from several of the shops I have purchased planes & parts from, I've tried a few now. Maybe I am just the unlucky one! Quote Link to comment Share on other sites More sharing options...
Jon H Posted June 13, 2018 Share Posted June 13, 2018 I see this issue from both sides on an almost daily basis. I get very annoyed with companies that dont keep me informed, but equally i am not always able to provide the level of communication to my customers i would like as i am usually working to sort out whatever it is they need. In that case i can either spend a few hours telling everyone whats happening and stop working on their job, or spend those hours actually doing the job and shortening the time they have to wait. Place your votes on the best option! The biggest issue Laser have is that everything customer service related stops if i am not here. No one takes calls or answers emails. During my holidays i still have to reply to all the emails on my laptop. its not a situation im not very happy with and it needs to be addressed. I only do it as i know all the customers will be in the dark if i dont. Quote Link to comment Share on other sites More sharing options...
John Smith 50 Posted June 13, 2018 Author Share Posted June 13, 2018 Jon, thank you for your input its nice to hear a retailers point of view . I can understand how it can be a predicament. Edited By John Smith 50 on 13/06/2018 13:29:35 Quote Link to comment Share on other sites More sharing options...
Ron Gray Posted June 13, 2018 Share Posted June 13, 2018 I run a small, sideline business and when I'm away I post that fact on my website (usually close the website with the corresponding message). This stops people ordering and then, 3 days later wondering where their parts are! What customers like is being kept informed, I'm not here so can't talk to you for n days! Quote Link to comment Share on other sites More sharing options...
Steve Balaam Posted June 13, 2018 Share Posted June 13, 2018 When I'm considering a big purchase, at the moment I'm considering two EDF kits from manufacturers on the continent I send an email requesting some details of the kit postage etc. If I don't get e reasonably timed response they don't get my money, there are several UK retailers who I will not do business with because of this simple test. I also will not do business with on line retailers who deliberately do not advertise a telephone contact number Quote Link to comment Share on other sites More sharing options...
Ian Denny Posted June 19, 2018 Share Posted June 19, 2018 A follow up to my earlier posting. I spoke to Steve at Weston Park regarding my outstanding order and was told that his latest shipment was being held in Customs for clearance. Once again, I was offered a full refund, but have decided to wait as I want to see how a falcon carbon prop performs on my OS GT33. When I asked him why there was no phone number on his website, he told me that the website had been redesigned and was unaware of the fact. I was given one of his business cards with the number on, and he said he would be in touch with his web designer to correct the problem. I left feeling happier and eagerly await my order. Quote Link to comment Share on other sites More sharing options...
Andy Meade Posted June 19, 2018 Share Posted June 19, 2018 I too doorstepped him at Weston, and was told similarly the the shipment was waiting to arrive, not in customs. It still grates me that the website shows "in stock" and I can pay for "next day delivery", when its now been 3 weeks and no pilot. I'm fairly sure I could have got one from Jim at iflytailies by now, but wanted to support a UK business. Quote Link to comment Share on other sites More sharing options...
ken anderson. Posted June 19, 2018 Share Posted June 19, 2018 one of our local model shops(now kaput) told us that he had no cyno as the container was stuck on the high sea's in bad weather......he didn't last long as most of the regulars shopped elsewhere.... ken anderson...ne...1...enid blyton/tall stories dept. Quote Link to comment Share on other sites More sharing options...
John Smith 50 Posted June 22, 2018 Author Share Posted June 22, 2018 Posted by Ian Denny on 19/06/2018 07:29:01: A follow up to my earlier posting. I spoke to Steve at Weston Park regarding my outstanding order and was told that his latest shipment was being held in Customs for clearance. Once again, I was offered a full refund, but have decided to wait as I want to see how a falcon carbon prop performs on my OS GT33. When I asked him why there was no phone number on his website, he told me that the website had been redesigned and was unaware of the fact. I was given one of his business cards with the number on, and he said he would be in touch with his web designer to correct the problem. I left feeling happier and eagerly await my order. I'm still awaitng my refund Quote Link to comment Share on other sites More sharing options...
Denis Watkins Posted June 22, 2018 Share Posted June 22, 2018 Some of these businesses are hanging on by their fingernails And do themselves no favours with non committal contact details That are designed for an easy exit from business. These guys have been around some years and should be pressed at the next show to tidy up their act. They need to know the negative vibes they create or there can be no improvement unless Every thread reader visitor who sees Propguy at the next show should politely let it be known that dissatified customers exist Edited By Denis Watkins on 22/06/2018 12:05:12 Quote Link to comment Share on other sites More sharing options...
Rich too Posted June 22, 2018 Share Posted June 22, 2018 It does make me laugh when the industry is struggling and they treat customers like this. Due to poor service Propguy is another supplier on my blacklist. Quote Link to comment Share on other sites More sharing options...
Adrian Smith 1 Posted June 22, 2018 Share Posted June 22, 2018 Afraid to say me too in view of my experience with said outfit last year. Quote Link to comment Share on other sites More sharing options...
John Smith 50 Posted June 22, 2018 Author Share Posted June 22, 2018 Found a phone number https://www.youtube.com/watch?v=zW3ecO63ZUc Quote Link to comment Share on other sites More sharing options...
John Smith 50 Posted July 4, 2018 Author Share Posted July 4, 2018 UPDATE: I eventually got a refund, but no communication, approximately 1 month from the purchase date! Quote Link to comment Share on other sites More sharing options...
Andy Meade Posted July 4, 2018 Share Posted July 4, 2018 40 days and counting for me - really holding up a big scale build now. I've sent an email, but will be shortly cutting my losses. Quote Link to comment Share on other sites More sharing options...
Denis Watkins Posted July 4, 2018 Share Posted July 4, 2018 These guys were large as life at Weston Park And have a stand at RAF Cosford on Saturday Andy, send me a personal message that I can hand over to them Edited By Denis Watkins on 04/07/2018 15:43:57 Quote Link to comment Share on other sites More sharing options...
Andy Meade Posted July 5, 2018 Share Posted July 5, 2018 Denis - many thanks for the offer, but I've now cancelled my order after getting hold of them through their Facebook page. A refund is o it's way, and I'm doing what I should have done in the first place - gone to Real Model Pilots. If you do speak to them, please let them know how we feel! Quote Link to comment Share on other sites More sharing options...
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