David Davis Posted May 12 Share Posted May 12 I find myself impressed by Best R/C Shops of Halandri, Athens, Greece. Despite stern strictures from Jonathan Harper warning me against buying a Laser 50, I have gone ahead and bought one because I think that it would be ubercool to fly a Baron with a British engine and British markings in La Coupe Des Barons next year. I'm not an expert on the Super Tigre carburettors which were fitted to the early Lasers but my engine came without a low-speed needle. A quick internet search came up with Best R/C Shops in Athens. They have a website in English and over 250 spares for Super Tigre engines as well as extensive stocks for other marques and for aeromodelling products generally. Having taken the dog for a walk and eaten breakfast, I dashed off an email to Best R/C Shops explaining my situation in English, with pictures of my carburettor dismantled and assembled, fully expecting not to have a reply until tomorrow. However, within minutes I received a reply from Stelios Koutsos informing me that the part I needed was part no is 22263099. Apparently this is the same low-speed needle for the entire Super Tigre range from the G34 to the 60cc engine. Cost 6€. I await the arrival of the needle with impatience. https://www.bestrcshops.com/en/engines-spare-parts/supertigre-parts?page=5 2 Quote Link to comment Share on other sites More sharing options...
Cuban8 Posted May 12 Share Posted May 12 (edited) Speaking generally, most businesses these days have raised their game and offer either good or excellent service. A rotten apple in the barrel is soon exposed and with today's social media and websites such as RCM&E, bad or indifferent service is soon called out. Traders simply can't afford to upset customers as they might have in the past (we all have our horror stories, I'm sure) and those that still don't engage will rapidly vanish, as many have. Goes across all retail sectors - we've just replaced quite a few of our large domestic appliances that had seen better days, and the on-line ordering and delivery from several retailers (shopping around) has been first class. Edited May 12 by Cuban8 Quote Link to comment Share on other sites More sharing options...
Philip Lewis 3 Posted May 15 Share Posted May 15 How's this for exceptionally good service, I bought a new charger and although I always prefer to buy from UK retailers (yes I know that they are all made in China anyway but I'm old fashioned that way) this charger (that I already have three of) is only available direct from China (or Japan), order placed Friday night on Ali Express and in my hand lunchtime today with e mailed notifications every step of the way. Not only that but delivery by today was actually guaranteed (5 day guaranteed delivery, not sure if weekends count), with compensation paid if it wasn't. Eat your heart out Royal Mail (who took longer than that to deliver me an Allen Key first class postage from Model Fixings in the UK. Quote Link to comment Share on other sites More sharing options...
Futura57 Posted May 15 Share Posted May 15 1 hour ago, Philip Lewis 3 said: How's this for exceptionally good service, I bought a new charger and although I always prefer to buy from UK retailers (yes I know that they are all made in China anyway but I'm old fashioned that way) this charger (that I already have three of) is only available direct from China (or Japan), order placed Friday night on Ali Express and in my hand lunchtime today with e mailed notifications every step of the way. Not only that but delivery by today was actually guaranteed (5 day guaranteed delivery, not sure if weekends count), with compensation paid if it wasn't. Eat your heart out Royal Mail (who took longer than that to deliver me an Allen Key first class postage from Model Fixings in the UK. The clue is in the name 😉 Quote Link to comment Share on other sites More sharing options...
Philip Lewis 3 Posted May 15 Share Posted May 15 14 minutes ago, Futura57 said: The clue is in the name 😉 Agreed but when I bought the first three two years ago it was anything but, they took months to get here so credit where credit is due. Quote Link to comment Share on other sites More sharing options...
Zflyer Posted May 31 Share Posted May 31 (edited) Mention for RC Logic. I had an issue with Spektrum DX8 (Gen2), the display gave up. Sent off to RC Logic who replaced the screen. This was in March. Used it three times and on 3rd occasion screen lit but displayed nothing. Contacted RC Logic explained problem and they thought it maybe the mainboard. Anyway sent it away Wednesday (29th). Received e mail today (31st) advised it was dodgy screen which they have replaced, gratis, and it is on its way back. Brill. Edited May 31 by Zflyer spelling error Quote Link to comment Share on other sites More sharing options...
Trevor Posted June 27 Share Posted June 27 Another shout out for 4-Max and for RC-Life. Orders placed with both late yesterday morning. Order status updated to ‘shipped’ mid afternoon, and both packages arrived today. Quote Link to comment Share on other sites More sharing options...
Keith Berriman Posted July 11 Share Posted July 11 Great Service from King's Lynn Models Placed order Wednesday morning early confirmation etc received Goods arrived this morning on timed delivery schedule Best price found on Web and free delivery ARTF MODEL Quote Link to comment Share on other sites More sharing options...
Andy Stephenson Posted July 16 Share Posted July 16 I ordered some bearings from Simply Bearings but I typed in the wrong email address when I set up an account so I didn't know if it had worked. They sorted it out for me within a couple of emails. I don't know many companies who even read their emails let alone answer them and quickly. First class service from Simply Bearings. Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted July 16 Share Posted July 16 I have emailed Evri twice in the last few days about a non collection and, guess what, no reply. Situation normal then..... Quote Link to comment Share on other sites More sharing options...
leccyflyer Posted July 16 Share Posted July 16 Could it be that the hopeless person in charge of emails is suffering from heavy metal poisoning? They do say that Evri clod has a silver lining........ I'll get me coat. 2 Quote Link to comment Share on other sites More sharing options...
Andy Stephenson Posted July 16 Share Posted July 16 My order of bearings arrived shortly after I made the post above. Two engines rebuilt this morning. I shall be ordering from Simply Bearings again. Quote Link to comment Share on other sites More sharing options...
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