Graeme Poke Posted November 4, 2015 Share Posted November 4, 2015 I also have not received my Special issue. I cannot figure out where to contact to chase up another copy. Can anyone advise please? Cheers Graeme Edited By Pete B - Moderator on 04/11/2015 08:18:21 Quote Link to comment Share on other sites More sharing options...
Pete B Posted November 4, 2015 Share Posted November 4, 2015 See the Subs FAQ's page, Graeme. There is an email address for RCM&E and phone numbers for enquiries listed there. Pete Quote Link to comment Share on other sites More sharing options...
Sterling101 Posted November 28, 2015 Share Posted November 28, 2015 I have a print and online subscription but can't access the online archive at all. I've gone through all the settings and all seems fine and my subscription is recognised but the archive page just tells me I don't have an online subscription. Using the pocket mags site I can access the current issue so it seems the online subscription is fine but just not recognised on the site here. Can anyone offer any advice at all? Leigh Edited By Pete B - Moderator on 28/11/2015 14:08:14 Quote Link to comment Share on other sites More sharing options...
Pete B Posted November 28, 2015 Share Posted November 28, 2015 Hi Leigh, Welcome to the forum! As you can see I moved your post over to this thread. If you look at my post above yours, follow the link to the FAQ's page where you can find a contact email for the Subs Dept. I've checked what I can of your account and you do have a subs number and long date listed on the forum, so hopefully they'll be able to fix it. Pete Quote Link to comment Share on other sites More sharing options...
Geoff S Posted November 28, 2015 Share Posted November 28, 2015 I'm currently a digital subscriber only and it's working OK but I hanker after the feel of the paper I'm trying to keep my workshop clear of Is it possible to convert to a paper plus digital subscription? My current subscription is only a couple of months old. Geoff Quote Link to comment Share on other sites More sharing options...
Pete B Posted November 28, 2015 Share Posted November 28, 2015 On the Subs FAQ page (linked to in my reply four posts above!) is the following Q & A: Q: What if I want to upgrade from my current subscription to a Print + Digital Subscription so that I can start to download issues of my magazine to keep and access the Online Archive? A: No problem! Please contact us using the detail above and we will organise your upgrade. I would imagine they'd deal with your perm in a similar fashion, Geoff.... Pete Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted November 28, 2015 Share Posted November 28, 2015 Hi Leigh, I've looked into your online subscription and it all seems to be working okay. So from now, you should be able to get onto all subscription content. Beth Quote Link to comment Share on other sites More sharing options...
Sterling101 Posted December 1, 2015 Share Posted December 1, 2015 Hi Beth,I've just had another check and still no joy I'm afraid.I have tried both my print and digital subscription numbers but alas still no access to the archive.Leigh Quote Link to comment Share on other sites More sharing options...
Sterling101 Posted December 1, 2015 Share Posted December 1, 2015 And in classic sods law fashion it's now working!Fingers crossed it's all sorted now.Leigh Quote Link to comment Share on other sites More sharing options...
Stuart Z Posted December 2, 2015 Share Posted December 2, 2015 Hi The subscriber content doesn't seem to be available even with my subscriber number recorded Is there an issue? Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted December 2, 2015 Share Posted December 2, 2015 Stuart, I've just looked at your subscription details and your subscription ran out on the 24th November, which would appear to be the reason you cannot see the subscriber contact. You can re-subscribe here. Beth Quote Link to comment Share on other sites More sharing options...
Stuart Z Posted December 3, 2015 Share Posted December 3, 2015 Hi Beth It only started in September this year I do hope you haven't cancelled it S Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted December 3, 2015 Share Posted December 3, 2015 Hi Stuart, Ah if it started in September, it looks like you've still got an old number in there... all the new subscriber numbers start with a 4 and yours starts with 3! I don't have access to your number unfortunately, so your best bet is to email [email protected] who will be able to give you your new number. Beth Quote Link to comment Share on other sites More sharing options...
Julian Edgecombe Posted December 26, 2015 Share Posted December 26, 2015 Hi Beth I would like to extend my subscription for another year, but can't remember the expiry of my current sub, can you help? JJ Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted December 28, 2015 Share Posted December 28, 2015 Hi Julian, It looks like it expired on Christmas day! Beth Quote Link to comment Share on other sites More sharing options...
Dave Lefever Posted January 3, 2016 Share Posted January 3, 2016 Hi. I've just bought a digital subscription and it is working on the pocket magazines app and windows 10. However, I don't have a subscription number and can't update my profile to gain access to subscription only information and articles on this site. Any ideas please? Edited By Pete B - Moderator on 03/01/2016 09:31:58 Quote Link to comment Share on other sites More sharing options...
Pete B Posted January 3, 2016 Share Posted January 3, 2016 Hi Dave, I've just checked your details and the number in your subs field is clearly wrong. Have a look at your susbscription correspondence for a ten digit number starting with 4. If you find it, insert it in the update box in your 'My Details' page, found under 'Settings' at the top of this page. Let me know if you have any problems Pete Quote Link to comment Share on other sites More sharing options...
Bob Cotsford Posted January 22, 2016 Share Posted January 22, 2016 A quick question - I renewed on 13 Jan, should I expect the February issue as the postman just walked on by this morning Quote Link to comment Share on other sites More sharing options...
Beth Ashby Moderator Posted January 22, 2016 Share Posted January 22, 2016 Oh no! This really is a question for the subs department. They'll be able to tell you when you should receive your first mag - [email protected] Quote Link to comment Share on other sites More sharing options...
Bob Cotsford Posted January 22, 2016 Share Posted January 22, 2016 Thanks Beth - I'll see if the postman calls in tomorrow, if not I'll drop subs an email. Quote Link to comment Share on other sites More sharing options...
paul bainbridge 1 Posted January 23, 2016 Share Posted January 23, 2016 dave I have a very similar problem. It says the code has already been used but i can not see any of the magazines just a free one i got last year. This website says i have a valid subscription now (new subscription was going to start with march issue for some reason) : But still no gift ; no jan magazine and no digital new issues. I can now see the old issues. When will feb mag due to arrive? I have contacted pocketmags but no reply. What sould i do? Maybe i should cancel my subscription and start again! Quote Link to comment Share on other sites More sharing options...
Bob Cotsford Posted January 23, 2016 Share Posted January 23, 2016 Posted by paul bainbridge 1 on 23/01/2016 11:26:05: This website says i have a valid subscription now (new subscription was going to start with march issue for some reason) : But still no gift ; no jan magazine and no digital new issues. I can now see the old issues. When will feb mag due to arrive? Paul, did you pay by direct debit? When I checked my email I found a note that the payment would be taken mid-February, which I guess means that the first issue that will have been paid for will be March. Quote Link to comment Share on other sites More sharing options...
Roger in Dubai Posted January 23, 2016 Share Posted January 23, 2016 Still haven't received my January issue yet. Renewed my subscription in November by phone whilst on holiday in the UK, despite only expiring in January and still no mag. Please investigate and let me know when I can expect the January magazine. Seeing adverts for the February mag makes me worried it has somehow gone missing. Quote Link to comment Share on other sites More sharing options...
Steven S Posted January 23, 2016 Share Posted January 23, 2016 I had a lot of trouble renewing also. My subscription was to expire on 25/12/2015 so I sent in a payment on November 10th, which was acknowledged, but not withdrawn from my account. After many emails back and forth and another attempt to pay I was resubscribed on 22/01/2016, yesterday. It was quite a frustrating experience, probably one I won’t bother to go through when this subscription runs out, we’ll see. The people at [email protected] were the ones who eventually straightened things out for me. Quote Link to comment Share on other sites More sharing options...
Roger in Dubai Posted January 24, 2016 Share Posted January 24, 2016 Thanks Steven I will send them a mail shortly requesting information as I fear I may have the same issue as you have experienced. As i have been getting the magazines for many years more than I care to remember I do not want to miss a single issue. Quote Link to comment Share on other sites More sharing options...
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