Robert Cracknell Posted May 25, 2024 Share Posted May 25, 2024 Has anyone found a route to complain to Evri that actually gets seen by a human being and elicits a meaningful response? ....or are they always going to remain totally useless? Quote Link to comment Share on other sites More sharing options...
Ron Gray Posted May 25, 2024 Share Posted May 25, 2024 I’ve had nothing but excellent service from them both in sending and receiving. I took 3 parcels to my local drop off point at 11:45 yesterday, they were all delivered today! 1 Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted May 25, 2024 Author Share Posted May 25, 2024 You must live a charmed life Ron..I've had 1 in 23 deliveries go OK. 2 have been completely lost. Quote Link to comment Share on other sites More sharing options...
Phil Green Posted May 25, 2024 Share Posted May 25, 2024 Our own experience of Evri/Hermes is appalling. Yesterday I had a parcel 'confirmed as delivered' with a photo of the parcel against a vague background which I cycled around the village trying to find - I got back after an unsuccessful sortie and put it down to yet another Evri failure. This morning, the very same tracking link in yesterdays email now showed as 'out for delivery', the confirmation photo had disappeared and the parcel arrived this afternoon. I have an idea it might be to do with achieving delivery targets. Every Christmas we have parcels fail to arrive and chasing up failures is almost impossible. Quote Link to comment Share on other sites More sharing options...
Jonathan W Posted May 25, 2024 Share Posted May 25, 2024 Although Evri have tried very hard to lose various of my parcels, they don't succeed in this to anywhere near the same extent as Royal Mail. Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted May 26, 2024 Author Share Posted May 26, 2024 Love the Royal Mail app. When tracking it says 'No tracking information available until we attempt delivery' What use is that...? 2 Quote Link to comment Share on other sites More sharing options...
Futura57 Posted May 26, 2024 Share Posted May 26, 2024 16 minutes ago, Robert Cracknell said: Love the Royal Mail app. When tracking it says 'No tracking information available until we attempt delivery' What use is that...? A bit like the <insert chosen nationality> parachute that opens on impact 🤪 Quote Link to comment Share on other sites More sharing options...
Denis Watkins Posted May 27, 2024 Share Posted May 27, 2024 On 25/05/2024 at 14:30, Robert Cracknell said: Has anyone found a route to complain to Evri that actually gets seen by a human being and elicits a meaningful response? ....or are they always going to remain totally useless? Have just seen this post Robert, and want to point out that I get the opportunity after Every delivery to fill in an extended comment by email. The email delivery advise gives a dialogue box. Like others, my Evri experience has been excellent. Quote Link to comment Share on other sites More sharing options...
Zflyer Posted May 27, 2024 Share Posted May 27, 2024 Evri was the worst in recent history. Have no idea where it is in the reliability polls now. My recent experience with FedEx wasnt good. Whilst i had missed a letter out of postcode my fault, the day after due delivery they rang me and it was corrected. TWO weeks later still having not received it, despite e mails giving me dates, i contacted supplier if goods. They got 8n contact and lo the day after it arrived. Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted May 27, 2024 Author Share Posted May 27, 2024 While I have no control over which courier suppliers to me use I have used DPD and found them good. Their app allows you to follow the driver on his route and you know exactly where your delivery is and when it will arrive. Quote Link to comment Share on other sites More sharing options...
John Lee Posted May 27, 2024 Share Posted May 27, 2024 Remember that your contract is with the seller and not the courier. It is up to the seller, not you, to sort things out if the delivery goes wrong. See Citizens Advice on the subject. 1 Quote Link to comment Share on other sites More sharing options...
Outrunner Posted May 27, 2024 Share Posted May 27, 2024 I ordered an ESC from Ali express on Tuesday, it arrived via our local friendly and ever reliable Evri driver on Sunday. I think it's down to the local Evri driver that makes the difference. His predecessor was a miserable git and often didn't turn up for arranged collections. 2 Quote Link to comment Share on other sites More sharing options...
Denis Watkins Posted May 27, 2024 Share Posted May 27, 2024 Agreed that your driver and any interaction can have a bearing on deliveries. No matter how difficult, always be polite 2 Quote Link to comment Share on other sites More sharing options...
Gary Manuel Posted May 27, 2024 Share Posted May 27, 2024 58 minutes ago, Denis Watkins said: Agreed that your driver and any interaction can have a bearing on deliveries. No matter how difficult, always be polite Our Evri delivery driver is brilliant. He even brings our dog little treats (bribes) when he has no deliveries for us! Never had a problem either sending or receiving through Evri. I'd choose them over RM any day of the week. Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted May 27, 2024 Author Share Posted May 27, 2024 Seems to be a postcode lottery with good and bad drivers in the mix..! 1 Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted July 12, 2024 Author Share Posted July 12, 2024 Just ordered a blue plaque for the house..!! Used Evris new phone service and ACTUALLY spoke to a human being who answered my query. Long may it last Quote Link to comment Share on other sites More sharing options...
Robert Cracknell Posted August 6, 2024 Author Share Posted August 6, 2024 Evri up to their usual standard. Parcel valued at £71 sent to me on 29/7 on 2 day service. They don't have a clue where it is...!! Quote Link to comment Share on other sites More sharing options...
Futura57 Posted August 6, 2024 Share Posted August 6, 2024 23 minutes ago, Robert Cracknell said: Evri up to their usual standard. Parcel valued at £71 sent to me on 29/7 on 2 day service. They don't have a clue where it is...!! Maybe it fell off the back of a lorry and was sold for £20 in a pub. Reminds me of the time I was waiting for them to deliver. I took the bins out as usual on a Monday evening and for some inexplicable reason lifted the lid, which I never do. Guess what I discovered in the recycling 😡 Quote Link to comment Share on other sites More sharing options...
RedBaron Posted August 6, 2024 Share Posted August 6, 2024 On 26/05/2024 at 14:08, Robert Cracknell said: Love the Royal Mail app. When tracking it says 'No tracking information available until we attempt delivery' What use is that...? It is very good for RM. Today I realised than a valuable parcel should have been delivered by RM in late June. Panic! I had a tracking number and following that up online (regular PC not an app (A Poor Piece of Programming)) it seems they made an attempt to deliver and then sent it to the local PO. Tracking on line told me I could get a re-delivery by quoting numbers on the red-card (No red card had been left on the delivery attempt) so I could not reschedule a delivery. Urghhh So I decided to go to the local PO expecting a lot of trouble having just the tracking number and no red card. The lady in the PO was actually very helpful, after a lot of frowning and squinting at my driving licence and asking what my name was? she went and looked and found my parcel They had had it for 5 weeks and done nothing with it!!!!!!!!! I did not know whether to be cross or pleased - on balance I decided to be pleased at having the parcel after so long. What was in the parcel I hear you asking well umm err - a piece of Spode China, a cake plate in the old design "Christmas Rose" a very nice design. So it is lots of cake this week. All thanks to or inspite of RM. Quote Link to comment Share on other sites More sharing options...
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