Trevor Posted March 22, 2022 Share Posted March 22, 2022 Thanks Ron. Quote Link to comment Share on other sites More sharing options...
Adrian Smith 1 Posted May 22, 2022 Share Posted May 22, 2022 As a first I gave hobbyrc.co.uk a go as I was looking for some 6S lipos. I am very impressed as the goods were delivered within 24 hours via DPD at an all round competitive price. I will be going back to them! ? 2 Quote Link to comment Share on other sites More sharing options...
Outrunner Posted May 22, 2022 Share Posted May 22, 2022 I can second the endorsement of HobbyRc, I've bought several RC items and lipo's from them. Always fast delivery and sweet with every order! 2 Quote Link to comment Share on other sites More sharing options...
Ace Posted May 31, 2022 Share Posted May 31, 2022 Logic RC ? Needed a new Gimbal for my DX9 (after dropping it, ouch) which I ordered Monday and was delivered by RM less than 24 hrs later. Well done both. Quote Link to comment Share on other sites More sharing options...
David Davis 2 Posted May 31, 2022 Share Posted May 31, 2022 I ordered a Quiet Four Stroke silencer from Weston UK. It was made, posted and delivered within a week. Impressive standard of service! Quote Link to comment Share on other sites More sharing options...
Keith Berriman Posted June 9, 2022 Share Posted June 9, 2022 Ordered a SLEC ic funfly Tuesday evening saw it was despatched Wednesday morning and arrived with me 11 am today. Quick look in box and well impressed with all sorts of items included and great insruction and pictures Quick coffee and get started 3 Quote Link to comment Share on other sites More sharing options...
leccyflyer Posted June 29, 2022 Share Posted June 29, 2022 Great customer service from Amazon supplier HRB batteries this week. I've ordered quite a few of their packs in the past year, in their offerings of a pair of batteries of various sizes at palatable prices. The packs are great, delivery is prompt and free through Amazon Prime and they are my lipo supplier of choice. I've never previously had any issue with the packs, but on checking the last pair of 4s1p 2600mah packs I ordered last week one pack had a single cell at 3.06v on delivery, with the other three at 3.75v. Clearly something was wrong. I sent them a message via Amazon, with a photo of the battery connected to a Lipo checker, showing the cell voltages. After a short delay at the weekend they responded with an apology and the offer of an immediate refund for the pack, plus a small goodwill payment for my inconvenience. To me that's how customer service should work and they have retained a very satisfied customer. It's not just delivering the goods, it's how a company deals with a problem that provides that good customer service. I was impressed. I ordered, at the same time, some spares from Motion RC EU and made up the cost to qualify for free shipping* by adding some small lipos to the order. Out of the six batteries one 2s1p 800mah pack had a low voltage cell @3.51v vs the 3.81v of the other cell. Having never had a duff pack delivered since I started routinely checking their voltage two in the same day! I sent Motion RC a photo of the battery on the checker showing the voltages. Their response was to request more photos, showing the whole of the battery, plus a photo of the serial number, in order that they could check if there was any warrant issues with the pack. They also asked that I cycle the pack at least five times, checking the voltage to see if the pack eventually balances out. Now it's not as large a discrepancy as in the HRB pack, it's a smaller, cheaper pack, and I will cycle it to see if it does come back. However, even if it does come back, that's five cycles wasted, as far as I'm concerned, since I don't do "forming cycles" on packs prior to use, like we used to with NiMhs and it's a bit inconvenient, so I'm a wee bit less impressed with their response compared to HRB. *When I say free shipping I mean apart from the 20 euro fine for living in Scotland within a couple of miles of a major route 40 minutes of at least two major distribution hubs, but unfortunately with a hill on the horizon, which somehow qualifies as a remote location. Quote Link to comment Share on other sites More sharing options...
Frank Skilbeck Posted July 1, 2022 Share Posted July 1, 2022 We popped over to Morris Mini Motors yesterday to discuss making some exhaust extensions for my friends Moki 215cc in his FW190, couldn't be more helpful, we only had a photo and some measurements, but they machined and bent up an adaptor for us to try while we waited (with a coffee too). They also knocked up a simple extension for the exhaust on my NGH 38cc too, for a couple of pounds. Big thanks to Bob and Morris. Quote Link to comment Share on other sites More sharing options...
john davidson 1 Posted July 1, 2022 Share Posted July 1, 2022 Put an order in to SGS for a new strimmer for the club, very good price and delivered at 1pm next day , no delivery charge too, excellent! 1 Quote Link to comment Share on other sites More sharing options...
Kevin Fairgrieve Posted July 19, 2022 Share Posted July 19, 2022 Just had fantastic service from "Model Shop Leeds" and the "Post Office". Ordered a prop for my Arrows P-47 at 1332hrs Monday delivered to my at 1027hrs Tuesday. Blurry marvellous. 3 Quote Link to comment Share on other sites More sharing options...
GrumpyGnome Posted July 20, 2022 Share Posted July 20, 2022 Got great service from SMC..... ordered a Double Trouble ARTF mid afternoon on Tuesday last week. Got delivered less than 24 hour later - free! Feels like all our model shops with an online presence have really upped their game in the last couple of years. Quote Link to comment Share on other sites More sharing options...
Barryorbik Posted July 20, 2022 Share Posted July 20, 2022 i tried AIRTEK for the first time for a motor and propellor. Very good service and it all arrived well packed and quickly. Quote Link to comment Share on other sites More sharing options...
alan p Posted July 20, 2022 Share Posted July 20, 2022 Had a problem with one item from 4 Max, contacted George and it was replaced within 24hrs. You couldn't get better service👍 Brilliant Quote Link to comment Share on other sites More sharing options...
Ace Posted August 5, 2022 Share Posted August 5, 2022 Broke my autogyro head so order a new one on Thursday from Malcolm at Coolwind at 10.46am - 10.47am next day (Friday) RM pushed it through my letterbox - well done both 👏 Quote Link to comment Share on other sites More sharing options...
kevin b Posted August 5, 2022 Share Posted August 5, 2022 On 20/07/2022 at 09:45, GrumpyGnome said: Got great service from SMC..... ordered a Double Trouble ARTF mid afternoon on Tuesday last week. Got delivered less than 24 hour later - free! Feels like all our model shops with an online presence have really upped their game in the last couple of years. All shop based retailers (probably apart from fast food enterprises) have had to in order to retain custom. We may be seeing price increases from every source, but service levels are now starting to make the difference. Slightly off topic. Has anybody else had the same problem as me with Chinese deliveries ? Generally I have been happy with the service from AliExpress, particularly with Items I have difficulty obtaining in the UK (or are only made in China anyway). Over the last few weeks I have had several packages bounced back to China before they got to me. It looks like UK customs are also upping their game ! They weren't very expensive items, but I think it might be that the Chinese are putting their value on them, rather than the retail value ! If we get back to a level playing field we might see more UK manufacturers producing the goods that we want at prices that are affordable (in the then current relevant sense). Quote Link to comment Share on other sites More sharing options...
Paul De Tourtoulon Posted August 6, 2022 Share Posted August 6, 2022 Maybe just a general problem with china, I ordered a few rubbish things all less than 10€ and some took months. Quote Link to comment Share on other sites More sharing options...
David Holland 2 Posted August 19, 2022 Share Posted August 19, 2022 A shout for Ben Buckle! After seeing one pottering around the sky on Tuesday I got the urge to revisit my misspent youth with a Super 60. A couple of emails to Colin and Parcelforce were on my doorstep yesterday. Good skills, guys Quote Link to comment Share on other sites More sharing options...
GrumpyGnome Posted December 2, 2022 Share Posted December 2, 2022 Here's a positive for Banggood. I needed some 8x4.3 slow fly props. Afte an hour searching I found some at a UK retailer. Just over £2 a prop - delivery £8.95! Because while there is a postal dispute, they're only using couriers. I said I was willing to potential delays to use RM but they wouldn't budge. Resorted to Banggood. Ordered 5 for well under £2 each, free shipping. Ordered on Wednesday morning last week, they arrived yesterday (8 days from China)! Quote Link to comment Share on other sites More sharing options...
Kevin Fairgrieve Posted December 6, 2022 Share Posted December 6, 2022 Hats off to Kings Lynn Model Shop and APC. Ordered a new toy at around 8pm Sunday, arrived in my grubby little hands at 1pm today. Can`t say better than that. Excellent service from both. Quote Link to comment Share on other sites More sharing options...
Ron Gray Posted December 6, 2022 Share Posted December 6, 2022 With night flying capabilities by any chance Kev? Quote Link to comment Share on other sites More sharing options...
Kevin Fairgrieve Posted December 6, 2022 Share Posted December 6, 2022 34 minutes ago, Ron Gray said: With night flying capabilities by any chance Kev? Those Radion`s did look the business. My humble walrus just did not cut it! Quote Link to comment Share on other sites More sharing options...
Ron Gray Posted December 6, 2022 Share Posted December 6, 2022 By my reckoning that's 4 we've now got for a light show! Quote Link to comment Share on other sites More sharing options...
Zflyer Posted December 6, 2022 Share Posted December 6, 2022 I loved my walrus still have it. Quote Link to comment Share on other sites More sharing options...
Kevin Fairgrieve Posted December 7, 2022 Share Posted December 7, 2022 7 hours ago, Zflyer said: I loved my walrus still have it. My Walrus just seems to be lacking something. Can`t put my finger on it. Even with the light show it seems to be lacking oomf! I will transfer the Radion light controller into the Walrus. Have two night flyers then. Quote Link to comment Share on other sites More sharing options...
Ron Gray Posted December 7, 2022 Share Posted December 7, 2022 Sounds like a good plan, brink on the dark! Quote Link to comment Share on other sites More sharing options...
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